Complaints

This profile includes complaints for Texas Carz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Texas Carz

  10901 Composite Dr Dallas, TX 75220-1211

  
• 

  Texas Carz

  10849 Composite Dr Dallas, TX 75220-1209

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction was 4/27/2024, the amount paid was $17,401.69 for a 2014 ******** **** GL 450. We were told we were "getting a good car" when we purchased this vehicle. I did review the car facts which showed regular maintenance except within the last year. We purchased the car in ****** yet we live in *******. Drove the car home on Sunday and it was fine. Monday morning I got a "check coolant levels" warning from the system. I took it to *** boys because it was one of the businesses on the 5-year maintenance plan - they checked for leaks and noticed the air compressor, hoses, and valves needed replacing, costing $3155.82. This was found after doing a simple dye test which should have been done before selling a 10-year-old car. I would like reimbursement for the cost of repairing the vehicle. I went to an approved place of business for maintenance - referred by Texas Carz. I called Texas Carz and have gotten the "run around" speaking with 4 different people, none of whom have been able to give me a solid answer nor attempted to make things right. I've left messages with the service department and have not received a callback. We also were not offered an extended warranty option until after we submitted our loan amount, and the warranty offered was nearly $9,000.

  Business Response

  Date: 05/20/2024

  Dear Mr. and *****************,
  
  Thank you for your feedback. We apologize for any inconvenience you have experienced.
  
  Please note that all vehicles are sold "as is," and a warranty was offered at the time of purchase but was declined (documentation available upon request). Additionally, no warranty for a GL450 with ******* miles would cost $9,000, and we believe there may have been a misunderstanding or miscommunication regarding this information.
  
  The transaction date was April 27, 2024, and the amount paid was $17,401.69 for the 2014 ******** **** GL 450. While we strive to ensure our vehicles are in good condition, unforeseen issues can sometimes arise, especially with older vehicles. We understand your frustration and regret to hear about the issues with the air compressor, hoses, and valves. Predicting an AC hose breakdown during the drive from ****** to ******* is simply not feasible.
  
  We encourage you to contact our service department directly to discuss your concerns further. We have not received any phone calls or texts from you thus far, and we are eager to assist in resolving this matter.
  
  Your feedback is valuable to us, and we hope to address this issue to your satisfaction.
  
  Sincerely,
  
  ***************  
  Managing Partner  
  Texas Carz
  

  Customer Answer

  Date: 05/20/2024

  I am rejecting this response because:   the amount of work needed on the inside of the car was something that was not caused by the drive to Abilene, and if the car was inspected prior to being sold this issue would have been caught. Prior to this complaint, I had called and left a voicemail for ***. He never returned my call. I spoke the the finance person as well. If we did misunderstand the amount for the warranty, it was still only offered to us AFTER we already set up our loan amount and put down a down payment. 

  Business Response

  Date: 05/21/2024

  
  ****************,

  
  I would like to clarify that at the time of sale, there were no issues with the vehicle. We conduct thorough inspections on all our cars through a third-party mechanic and test drive them ourselves to ensure quality control. However, we do not drive them for hundreds of miles to test for potential issues that might arise later. This is precisely why we always offer warranties.
  Our warranties are mentioned in every vehicle description, and we strive to maintain a non-pushy sales approach. We certainly would have offered a warranty over the phone or via text if you had financed through one of our banks. However, you chose to finance through ****, which also offers warranties. Did they not offer one at the time of your loan origination?
  It seems unreasonable to expect TexasCarz to cover the cost of a breakdown for an issue of which we were unaware. Especially when such repairs could be more cost-effective through our third-party mechanics. The complimentary 5-year maintenance card provided to you will help reduce your maintenance expenses. Unfortunately, you experienced an unforeseen breakdownsomething that would have likely been covered by a warranty.

  
  Sincerely,

  ***************

  Managing Partner
  

  Customer Answer

  Date: 05/21/2024

  I am rejecting this response because:  I would like a copy of the maintenance and or inspection completed on the vehicle by your third party company. The mechanic at pep boys, said they would have found that issue with an inspection. Also, your 5 year plan didnt give us a discount at all. 

  Business Response

  Date: 07/02/2024

  State inspection was preformed on 2/20/2024- Sold to you on 4/24/2024. You can get this report on line ********************************************************

  or click this website and put your VIN ****************************************************.

  If you have any further questions, simply call us at ************** or simply email us ********************************

  Thanks

  AJ

   

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Texas Carz regarding the purchase of a vehicle from their dealership. On February 22nd, I made the regrettable decision to purchase a 2017 KIA ******** from Texas Carz. This decision has resulted in a significant financial loss and an ongoing nightmare of mechanical issues.At the time of purchase, I put $4000 down, expecting to have a reliable vehicle for my transportation needs. Unfortunately, I have not been able to drive the car for even a month straight without encountering problems. The vehicle has been in and out of repair shops consistently since the purchase date, leaving me stranded without transportation.In the time I've had the car, I've dealt with constant overheating issues, requiring the replacement of the radiator and the radiator hose. The most recent overheating incident occurred just yesterday, and it appears that I now have to replace the engine.In addition to the initial down payment, I am still making monthly car payments for a vehicle that is not even in driving condition. The expenses incurred for repairs have exceeded the initial down payment, and I continue to spend hundreds of dollars on Uber rides while the car is undergoing repairs.This experience has been the biggest financial burden and ****** for me. I urge the Better Business Bureau to investigate Texas Carz and advise potential customers to have any vehicle thoroughly inspected before making a purchase.

  Business Response

  Date: 04/19/2024

  
  We extend our sincere apologies for the challenges you've encountered with the 2017 KIA ******** purchased from Texas Carz. Despite our commitment to delivering dependable vehicles, unforeseen mechanical issues may occasionally arise, causing inconvenience and financial strain. Your satisfaction and safety remain paramount to us, and we deeply regret any disruption caused by the persistent mechanical concerns with your vehicle.
  Rest assured, we have diligently endeavored to support you throughout this process, diligently addressing each issue as it emerged. While we cannot preemptively foresee unforeseen breakdowns, we acknowledge and empathize with your frustrations. Your feedback is invaluable to us, and we are committed to leveraging it to enhance our services going forward.
  Should you require further assistance or have any inquiries, please feel free to reach out to us directly. We value your patronage and aspire to reach a resolution that aligns with your expectations.
  It's important to clarify that, given the nature of this transaction, it is not feasible for Texas Carz to assume liability. The vehicle, being a used car with low mileage and having passed state inspection, was sold under the standard "AS IS" condition. However, we meticulously recondition all vehicles to meet the highest standards before sale.
  We have remained in constant communication with you, third-party mechanics, and the warranty company, facilitating coverage without obligation. We deeply regret any inconvenience this situation has caused you and emphasize the importance of third-party inspections when purchasing used vehicles. Nonetheless, it's worth noting that even the most thorough inspection may not predict unforeseen issues that manifest after the sale.
  Once again, we apologize for any inconvenience and thank you for bringing this matter to our attention. Please don't hesitate to contact me directly if further assistance is required.
  Warm regards,
  ***************
  

   

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reluctant to purchase from out of state, not knowing anything about the mechanics of a vehicle. Unfortunately, I wasn't able to take someone with me to look at the car. I chose this dealership b/c of the reviews stating that the staff was friendly and it was a quick/easy transaction. I felt good about it, so my daughter and I made the trip from AR to TX to purchase her first car. We test drove the car, seemed fine. We drove the car home and it seemed fine other than the headlights not working properly. Small things, and we brushed it off. We purchased this car on a Saturday and the following Monday, the entire engine blew in it. I haven't even made one payment on the car yet. So now I'm out the purchase price as well as the almost $10,000 it has cost me to have a new engine put in it, putting me in extreme financial debt. I could have purchased a newer car for that price. The dealership offered to rebuild it at their cost IF I would ship it back to them and then back to me. For $26,000, I definitely did not get my monies worth. I also asked for them to come down on their asking price b/c the car blue booked for almost $2,000 less than their asking price. They said the car was at fair value and wouldn't budge over a couple of hundred dollars. Then added a "misc" fee in there to make up the difference they thought they lost. **, the owner verbally promised there was nothing wrong with this car, that it was mechanically sound. The mental and financial strain this has cost me is nothing short of horrific.

  Business Response

  Date: 03/12/2024

  Dear ****************,
  
  I extend my sincerest apologies for the disappointing experience you encountered with your purchase from our dealership on May 27, 2023, over 8 months ago. At our dealership, we prioritize providing each customer with a positive and satisfactory experience,and it is regrettable to learn that we did not meet your expectations on this occasion.
  
  Your feedback is invaluable to us, and I understand your frustration regarding the unforeseen breakdown of the vehicle shortly after your purchase. While I wish I had the ability to predict such occurrences, it is important to note that the vehicle in question had ****** miles at the time of purchase and experienced an issue at ****** miles, a mere 542 miles later.
  
  Despite the vehicles being sold "AS IS," we made the sincere effort to address the situation by offering to rectify the issue, even if it required rebuilding the engine. We understand the financial and emotional impact this situation may have had on you, and our willingness to assist was motivated by integrity and a commitment to customer satisfaction.
  
  I stand by my statement that the car was mechanically sound based on its performance prior to the unforeseen breakdown. It is worth noting that such issues can arise unexpectedly with any vehicle, regardless of prior inspections or assurances. We encourage all customers to have vehicles inspected before purchase, although we understand that, in your case, the car appeared to be in satisfactory condition during the test drive.
  
  Regarding the resolution of the issue, our offer remains valid. If the car is not repaired, we are committed to rectifying the situation by either repairing the vehicle or repurchasing it at fair market value upon its return to our dealership.However, it is imperative that the vehicle is brought to us for assessment and resolution.
  
  While we empathize with the financial strain this situation has caused you, we must respectfully decline the request for compensation of $16,914.66. The unforeseen nature of the breakdown, coupled with our commitment to addressing the issue, renders such a request unreasonable and outside the scope of our responsibility.
  
  Once again, I apologize for any inconvenience or distress this matter has caused you. We remain committed to resolving this situation and restoring your confidence in our dealership.Please do not hesitate to reach out to discuss this matter further.
  
  Sincerely,
  
  ***************
  Owner
  TexasCarz.com

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle on March 23,2023 A few days later the check engine light came on with a 02 sensor code for delayed response.It was identified that the car has a performance exhaust system installed with a tuner that did not include a cataytic converter.With several emails and phone calls a way forward was agreed upon with the dealer salesman and owner seperately to have the vehicle inspected by an outside mechanic of their choosing. After argeements were made the delealer has stalled all attempts to have the vehicle inpected for repair or actual repairs for several weeks even though we have called every week for the past month.

  Business Response

  Date: 06/10/2023

  As mentioned in prior email sent to you sir....

   

  Dear ****,
  
  Good morning! My sincere apologies for missing your email from Friday, April 21st. To avoid any future oversights, please kindly reply to all.
  
  Thank you for reaching out to **. We appreciate your business.
  
  May I kindly request that you drop off your car and speak with our service manager, *** (ccd on this email)He will be glad to assist you. Kindly provide him with a suitable phone number to schedule your drop-off.
  
  Thank you again for choosing our service.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  " Texas deceptive trade practices"I bought a Porsche 2014 on October 14, the day I bought the car I had concerns about the Vibration sound / felt vibration and squealing. I ask the salesman and he told me a Porsche was supposed to feel like that bc it was a sport car,I was assured not to worry because the car was supposed to sound like that and If that If I did find anything just let the dealership know. After 2 hours of driving back home from dealership vibration got worst, so I made an appointment at the ****** dealership immediately. The ************* mounts are completely worn out and that's what is causing the vibration and squeaking are brakes and Oil smell is gasket cover seeping. I reached out to the salesman, and he apologize and said they would fix it, let him speak to the owner.Owner has been nothing but very insulting, disrespectful, and rude. He made a comment that if I can't afford my repairs, I shouldn't have purchased a Porsche. The owner said he didn't know i was txt and calling but when i showed proof of calls and text messages said he got rude and said he didn't call or txt bc i was complaining. I shouldn't have to repair a car that I was giving false information about.

  Business Response

  Date: 04/13/2023

  ******************,

   

  I can understand your frustration when you face an unforeseen maintenance issue with the vehicle. Unfortunately,we cannot predict the future on any preowned car. The best way to protect yourself is with a warranty which was offered to you. You also always have the option to get the car checked out ahead of time.  For the record, no vibration was present at the time of sale.
  Despite what you said about ** online and without obligation we are happy to look at your car and see how we can help.
  
  Respectfully

   

  ***************

  Owner

  Customer Answer

  Date: 04/24/2023

  ** is only being nice because, he is responding on BBB website, I don't trust taking my car back to him. The problems with the car were current problems that I asked about day one. I also ask if I could bring my car back days after having the car. He never called.  I don't trust AJ nor due i feel comfortable the way he spoke to me. ** was not present when my transaction took place, he doesn't know what was said.

  Please review all message txt message and you will see how rude and how he said he was not going to fix the problem.

   

  Business Response

  Date: 04/26/2023

  Dear ******************,
  
  I am writing to formally express my unwavering position regarding the matter at hand. However, I must draw your attention to a concern that has arisen from our previous correspondence. Specifically, I perceived a personal attack on my business and myself when you accused me of racism and misogyny, despite our lack of prior acquaintance. It is noteworthy that these accusations were omitted from your communications to the Better Business Bureau.
  
  I must bring to your attention that a crucial part of the communication was conveniently left out, which highlights that my response was merely a reaction to your unfounded claims. While facing such reprehensible accusations for the first time, I would be pleased to refresh your memory by providing you with relevant texts and reviews.
  
  I acknowledge that my response to you may have been imprudent, despite the multiple incorrect assumptions you made about me online.Please accept my sincere apologies, as my intention was never to appear discourteous.
  
  In conclusion, I would like to extend an offer of assistance, without any obligation, by evaluating your vehicle's current condition after six months and exploring possible ways to help you. Please consider this gesture as my final communication on the matter.
  
  Thank you for your attention.
  
  Respectfully,
  
  AJ

  Customer Answer

  Date: 04/26/2023

  I am rejecting this response because, Its not clear on what the owner is willing to do.

  I dont feel comfortable driving the car  2 and 1/2 hours with the motor mount issues and I dont feel comfortable communicating with the owner in person.

  
  I dont want to continue to go back and forward. 
  
  
  All Im asking is that the vibration that I asked about before assuming ownership is fixed ** I was assured that the vibration was normal, which was not true. Its actually a dangerous issue. 
  
  
  I would like the problem resolved. Motor Mounts
  
  The owner can pick any repair shop and east texas. 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

   

   

   

   

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction: 3/9/2023 Vehicle: 2017 ******* Veloster VIN: ***************** Total Sale Price: $21,427.60 Down Payment: $7,000

  Business Response

  Date: 04/09/2023

  TexasCarz has advised ******************** of his options over a few phone calls.
  Although all cars are sold AS IS, without obligation, we offered to fix/replace the engine. We attempted to fix the unforeseen breakdown.We only ask for some time to resolve this issue. **, *** and I have received a daily text, phone calls from ************************* and *****************************. Which put a tremendous pressure on getting their car to them as fast as possible.
  Again, this is without any obligation.
  A 2nd option is to simply trade the car for another (we are happy to go out of our way to get them something comparable) Again, we ask for some time to do this. If this option is utilized. A pre-inspection of the replacement would be required, and a clean bill of health must be given to us.
  We simply did not know the car had any issues whatsoever prior to sale. Its easy to repair this issue if we are given the time. This has cost TexasCarz without obligation thousands so far.
  
  Thanks
  *****************

  Customer Answer

  Date: 04/10/2023

  I am rejecting this response because:   *****************, ***************, ***, and Texas Carz have lost my trust as a consumer. They have not dealt fairly with us throughout the process. They sold us a car with undisclosed, unresolvable engine issues. These issues are so severe that the $2500 warranty that was sold with the vehicle is utterly useless. ****************** response makes it seem as if we have been putting undue pressure on them for the entirity of the 24 days that they had the vehicle after it was returned. This is simply not the case. We were repeatedly given dates that the vehicle's issues would be resolved. We attempted to contact Texas Carz each time one of these proposed deadlines elapsed without appropriate communication on the part of the dealership. ****************** does not address any of the issues found by the ******** *************************** These issues include: 1. engine mount missing one nut. 2. Silicone has penetrated into engine clogging the oil intake control valve and damaging the **** assembly. 3. Knock sensor bolted to transmission (a faulty knock sensor was the original diagnoses given by *** - it would seem the sensor was intentionally misplaced in an attempt to prevent the check engine light from illuminating again). 4. Missing various hardware on engine including under bell housing bracket, knock sensor wiring bracket, etc. 5. Alternator very loose (causing squealing noise) and almost completely unthreaded at main 14 mm bolt. 5. 2 different vins on engine. The original vin plate has been has been affixed to the motor that is currently in the vehicle. None of these things were disclosed to us. We have still not been given an accounting of the per-sale inspection results nor the accounting of what exactly was done to the car during the 24 days it was in ****************** care. *** lied throughout the process. ***************** told me every mechanic he has ever known is a liar. *** is his employee. *** was our primary point of contact. Asking us to continue a business relationship of trust with this company is unreasonable. The car should be bought back. A trade is unacceptable resolution at this point.    

  Business Response

  Date: 04/20/2023

  We want to make it clear that the following options are being presented to you without any obligation.

  
  Option #1 involves the replacement or repair of the engine by a trusted third-party mechanic within a reasonable timeframe,at no cost to you. We wish to emphasize that we are under no legal obligation to provide this service, and this offer is being made solely as a gesture of goodwill.
  
  
  Option #2 allows you to trade in the vehicle for another one of similar value, without any out-of-pocket expenses from your end. We want to emphasize that this is also being offered without any obligations.

  
  Given the circumstances, we are also presenting a third option. Option #3 involves us providing you with a sum of $2000 to cover the cost of repairs.However, please note that we are confident in our ability to handle the repairs ourselves, given sufficient time.

  
  Please note that all cars are sold "as is" with the best intentions, and we are not legally obligated to undertake any repairs or replacements. We would also like to clarify that our offer of assistance in no way implies any admission of wrongdoing on the part of Texas Carz. We simply wish to extend our help in addressing the unforeseen issue that has arisen. We respectfully request that you ***** us the chance and time to assist you.
  
  
  

  Customer Answer

  Date: 04/25/2023

  I am rejecting this response because:   I am not confident negotiating with Texas Carz.

  Allowing Texas Carz to further manipulate the engine is unacceptable. In their original response they claimed the engine was "easy to fix with a reasonable amount of time". I am including a picture of the engine that they had in their possession for 24 days. During that time, their diagnoses were all over the map and they claimed to be unable to decipher the actual problem. When the car was returned to **** the knock sensor was attached to the transmission, the alternator was improperly bolted down, and silicone was clogging the oil intake valve. To date, none of the work done on the car before or after sale has been disclosed.

  The $2000 offered is grossly inadequate. According to the service department at ******** ******** whom I have already paid $525, $2000 will not come close to covering the cost of resolving the multitude of issues caused by Texas Carz's negligence.

  As I stated in my previous response, the offer of trade is unacceptable after this breach of trust.

  In their response Texas Carz carefully disavows any responsibility (four times in the most recent response they reiterate that they are under "no obligation") and tries to present themselves as benevolent. Their words are at odds with their actions. They have been since this ordeal began on March 9th.

   

   

   

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/01/2022 Total ********* They promised to give me a car without any dents or paint damages and perfect Driving vehicle without any issue with it. I purchased a GLK350 from them that should have been in a great shape, according to the salesman *************. I asked him about the condition of the vehicle and if it had any issues that I needed to know about, he said no issues, any dents or paint damages, he said none. Upon receipt of the car, over 10 paint damages, dents on the door, the gas gauge did not work, and after I was told that the vehicle had ***** miles, I received the car with ***** miles on it. I contacted them immediately with the photos of all the damages, and the issue with the car, they refused to address the issue. I also spoken to the ** *****************************, and AJ the owner who asked me to email the pictures of the damages, and I did but over a week now no redress. I have been contacting them from the day I received the car on 11/08/2022. Stock#********

  Business Response

  Date: 12/08/2022

  It is clear to me that **************** simply wants to smear TexasCarz reputation. We offered to help, yet here we are! ************** left a review anywhere he can, and I will happily answer each of them. I will stress that although I am a fair business owner, trying to tarnish our business in any way will not be tolerated and will have its consequences. It becomes increasingly difficult to help in any way, especially when the complaint is not reasonable. OUR HELP STILL STANDS. Nevertheless, because we understand that some people's expectations could be unrealistically high on a used car. We do our best to describe the vehicle online, via video chat and text etc. more to come on that below... my offer still stands!
  
  **************' feedback is highly distorted, and I will do my best to keep my professionalism, but again as I mentioned, my patience runs thin when we have tried to do everything we can to help yet he still chooses to blast reviews everywhere!
  As per our conversation a week ago, you offered to send me pictures, I still have not received them. At this point, I simply want to know what you want to do with the gas gauge. Send an invoice or the car to be repaired. Without obligation, if you choose to send the car back, I will repair the gas gauge sensor free of charge, although we are not obligated to do so! If you send an invoice, I will reimburse you whatever it would have cost US (TexasCarz) to repair. This would have saved you a lot of time and is likely to be much more effective. However, for some irrational reason, you choose this! Reviews everywhere and a BBB complaint? I must question why anyone would do that when help was offered?! Again, we go back to what your intentions really are?! And again, my offer still stands.
  We Take pictures outside in the daylight, we often go out of our way to pinpoint any obvious imperfections. To be fair, the price of the vehicles is always at value. You live in the state of ********, we are in Texas. Was there a better value anywhere else between you and I? respectfully, I believe this is a fair question to ask. We ask you to read the description thoroughly and view all pictures before purchasing. This is on our website. "Please read the descriptions thoroughly and view all pictures before purchasing."
  Almost 25% of our sales are sight unseen; we have put many precautions in place to protect the customer and in your case sir, respectfully, to protect us as well from people like you. We want to make sure you are aware of what you are getting because we understand that a used car perception will differ from one customer to another. You seemed to be happy with all the videos and pictures sent.
  Although we always prefer for the customer to come view and test drive, we understand that is not always possible. We always encourage our sight unseen customers to do one of the following... (all these options were offered to you) this is also listed on our website under terms tab. "Please have your scheduled inspection completed prior to purchasing." "Pre-sale inspections are welcomed and encouraged."" We try to describe our vehicles in detail, with a great amount of high-resolution pictures. However, please understand these vehicles are pre-owned, not brand new! Any used vehicles, may have minor cosmetic flaws that become visible upon closer inspection."
  
  1-Send a mobile mechanic to inspect the vehicle on your behalf.
  2-Send a family member (if possible) to be your eyes or lastly,
  3-For us to be your eyes for you, by sending as many videos and pictures as you need. Conducting as many virtual test drives as you need.
  
  
  As far as the gas gauge sensor. We simply cannot fix what we don't know. To be clear, this is an item that would not have come up with a presale inspection. Although all cars are sold AS IS, it is impossible for us to know that it was not working as the car does not give a warning light. Frankly, if ************** simply sent the invoice as asked, without obligation, we would have helped him repair it. (As mentioned above, I never received any pictures or any invoice) We help all our customers sir, what we typically do with any customer is simply ask them to return the car to repair the gauge sensor. We would do our best to take care of the scratches and dents, however I fear that we would not meet **************' expectations as they are very unrealistic and I mentioned above, MY OFFER STILL STANDS. I say this without obligation. I am a fair business owner, unfortunately, tarnishing my name has its consequences. Please drop off the car to replace the gas gauge sensor. In the interest of saving you time going back and forth, no, we will not be covering cost of shipping the car for you, I will however help arrange that through one of our 3rd party shippers.
  We will not be answering any more communication through BBB. Simply agree or don't. If you are wondering why I am answering you in that matter, that's simple sir, I don't trust your intentions. Why would anyone turn down help without obligation? ******************************** for further communication. Thank you, BBB, for your service
  AJ
  
  

  Customer Answer

  Date: 12/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This dealership from the response tells you all about their dealings. I have email proof and time stamps as to the different date they asked me to email them the pictures, and text message contacting you all on so many occasion about this and redress. rather was puh around. If my interest was to tarnish your business image, I would not have been calling texting, and emailing you. I would not have waited this long from the day the car arrived early November. If you had been fair, this would not have come this far. How do you expect me to drop off a vehicle that I TOLD YOU IS IN ******** before purchase was made? The only thing I need is the vehicle fix. You all need to stop been dishonest and face up to your responsibility. The lengthen response is completely inaccurate, I have text messages to proof that. You all have been ignoring my calls and giving me all types of accuses. I cannot drop the vehicle off it is unrealistic, because they all know I was purchasing the vehicle from DE. All the information they wanted I provided including information about the cost. Please be honest.

  Customer Answer

  Date: 12/09/2022

  ***Document Attached***
  Please find attach just few of the text messages between your business and me about this issue.
  See Attachment/File: Screenshot_20221209-124154_Messages

  Business Response

  Date: 12/13/2022

  ***, asking us to be honest when you yourself are not being honest or fair to the business is outrageous. It is also unrealistic to leave untrue reviews everywhere and expect any business to help, that is really not a good approach to resolve a simple issue. We have NOT been ignoring your calls. I spoke to you twice; *** spoke to you and ***** spoke numerous times. You are unfortunately live far and your expectation of a used vehicle is very unrealistic. We also keep plenty of records sir, and all phone calls are always recorded. If you were close, I would simply ask you to bring the car to us to fix the gas gauge on the understanding that we didn't know it broke therefore you would be paying a minimal cost. We cannot fix what we don't know!
  Here is my fair offer. Without obligation, I am happy to send you the part you need free of charge or cost on part; you would need to find someone to install the sensor for you. (I am still waiting for any invoices or pictures). In return, you are to remove all the inaccurate reviews you placed everywhere. It simply takes us too long for us to get them removed. This BBB erroneous complaint can stay up. I am very easy to reach, simply send an email to ********************************** Thanks **
  

  Customer Answer

  Date: 12/16/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Look, we should not have reached this point if I was given a listen ear or attention was accorded my issue. This was not my first nor second means of addressing this issue, I called and called, sent text messages with the salesperson and no action was taken, what did you expect me to have done. Look, I am only looking for a fair resolution to this issue. Find attached few of many text messages and email I sent. you all will say I will call you back and two three days after no call back. This has been going on since 11/09/2022, so don't try to turn this around. I will be getting you the invoice. Your inaction led us to this point.
  See Attachment/File: Screenshot_20221209-124154_Messages

  Customer Answer

  Date: 01/23/2023

  Hello,
  I am currently working with TexasCarz to a fair resolution to my issue, and they are requesting that the issue be removed. Kindly remove the complaint as we try to resolve the issue.
  I am very grateful for your intervention which has led us to where they are ready to talk to me.
  
  Thanks sincerely,
  
  *************************