Customer ReviewsforLEATHEROLOGY

I order 2 different products from Leatherology. One I like and kept. The other was too small for what I would use it for. I returned the one I could not use about 1 month ago and have heard nothing in return. I have attempted to call them during the hours they indicate on their website as 7:30 am CST to 6:30 pm CST. I have tried to reach them and have had no luck whatsoever. I have looked for my return on their website and see nothing! It is now 9:45 am CST and I have tried 3 times in the past half hour and I receive a recorded message regarding the hours to call, which I followed. Their message quickly finishes with "You have reached us outside of businesses hours which are 8am CST to 6:30 pm CST" and then there is an instant disconnect on their end.I was looking at additional purchases but will not follow up with them based upon a company that hides behind recorded messages! My rating is 0 Stars but I don't think you are allowed to do that!

Thank you for bringing this to our attention.We sincerely apologize for any inconvenience you have experienced. Regarding your return, we have not received a scan from ***** indicating that the return label we provided has been used, which means we have not been able to process your return yet.Additionally, we acknowledge that you attempted to call us during a company-wide training session, which may have caused some disruption in our phone service. We understand your frustration and want to assure you that we have other methods for you to reach us, including email directly through our website.We apologize once again for the inconvenience and appreciate your patience and understanding.

Perfect, from everything from purchase to shipping to packaging. You can't get better than Leatherology for quality leather goods. This is my second purchase from your company. Outstanding! Perfect! Exactly as I expected. The notebook is stunning. Everything about Leatherology makes my heart happy. Thank you for your ********************!

We're thrilled to hear that you had such a great experience with Leatherology! Thank you for your kind words about the quality of our products and your seamless purchase process. It's rewarding to know that our notebook and the overall experience have brought you joy.We appreciate your continued support!

I reached out to customer service a few days shy of my warranty expiring. The strap on my messenger bag needed replacing. ****** in customer care was helpful and quick to process my request. I was blown away by the customer service and how easy it was to get a replacement strap under my warranty!

Thank you for sharing your feedback! We're thrilled to hear ****** provided you with exceptional service and that your warranty request for a replacement strap was handled swiftly and efficiently.

Their items are of great quality and beautiful. They will never be a luxury brand nor even a high-end brand because their customer service is deplorable. Too much drama and chasing after customer service as one would a toddler.Nutshell:-Placed order 12/18/23 for a watch box. Clicked "expedited delivery" to ensure Christmas delivery. Clicked submit, got confirmation email and it said "standard shipping". Immediately went to CS portion of website, tried calling ( out of biz hours), then filled out the "cancel order" form on their website. Also replied to the confirmation email with 'CANCEL" as beginning of subject line.-Placed 2nd order for same item, triple checked correct shipping was charged, placed order, got confirmation, all was well, got that order in time for Christmas.-Original order shows up after Christmas. -Jan 3: I fill out return form on website, it keeps geting stuck at a certain point, so I email CS and explain what happened, as I never received response to my initial attempts to cancel order.-Immediate response telling me they will respond within 2 days. Fine.Jan 5: Generic email telling me to use retun form on the website. I try several more times, still getting stuck and can't complete.Jan 8: Email CS to explain I can't get return form on website to work. Response in an hour to tell me it will cost me $7.50 to return the item, despite all of the drama that has already ensued. I respond saying I had hoped shipping would be waived as I had made attempts to cancel, and the problem was on their end, as they were not open/did not respond when they were.Jan 10: CS responds and says the label has been created and will come via separate email Jan 17: I respond to say I have nevef received the label.CRICKETS Jan 22: I called, waited on hold for about 7 minutes, explained the situation and finally got my label ( they waived shipping, thus the 2nd star) emailed. That was a lot of effort on my part. Will never recommend to anyone.

We appreciate your feedback on your recent experience. We are glad to know that your second order was processed correctly and arrived on time. It seems there was confusion with the shipping method selected on your initial order.Regarding potential communication issues, it's possible that your early attempts to reach out were via a 'do not reply' email, which wouldn't have connected with our customer service team. We truly regret any confusion and inconvenience this may have led to.We have verified that responses were sent to all inquiries received by our support team through our normal contact channels. Additionally, our records indicate that a return label was generated as requested. When we realized you had not received this label after contacting us, we resent it from our support box.Our goal is to provide high-quality products and to ensure our customer service reflects this commitment. We apologize for any inconvenience caused. We are dedicated to improving and hope to better serve you in the future.

Their shipping/delivery "estimates" are obviously fraudulent and deceptive. I placed an order as an anniversary gift on November 27th and the screen showed that it would be delivered by December 8. I went ahead with the order on the basis that it would surely be delivered by the 14th (when I need this by). However, it is already December 12th and the order still shows as processing. I tried contacting them yesterday and have still not received a response from them. Leatherology has responded to other delivery complaints here on this website by stating that the delivery carrier issues are beyond their control. While that *** be understable, the issue is their obviously deceptive shipping estimates to induce you to place an order that is obvious will NOT be delivered by that time. Do yourself a favor and order from more reputable retailers.

We appreciate you taking the time to express your concerns. We would like to clarify the situation regarding your order placed on November 27th. According to our records, the initial estimated delivery date provided in your order confirmation was December 15th, rather than December 8th. Regarding the status of your order, while it is currently marked as 'in progress' in your dashboard, please be assured that a shipment notification was issued on December 11th. We apologize for any confusion caused by the incorrect order status on your dashboard.Our team strives to reply to all inquiries within 2 business days, and based on the timeline of your email that was sent yesterday December 11th, we are on track to meet the outlined response times. As per our latest update, we can confirm that your order is indeed in transit. We are actively monitoring its progress.

I find their customer service very poor! Right now they have a "SALE" going on that indicates +colors, although they don't honor all colors only the colors they want to allow as a sale.BE CAREFUL !

We greatly appreciate your feedback and would like to offer clarification regarding our sale pricing.The discounted price applies exclusively to specific styles and ***** options, and in this scenario, the ***** Medium Tote in ******** It's important to emphasize that ******* was a ***** produced in limited quantities and is no longer produced. Consequently, we have reduced its price and included it on our current sales page.When you visit our product page, you'll observe that the sale price is exclusively for the ******* ***** variant. If you click on other available *****s, the retail price changes as you toggle between them. We apologize for any confusion this may have caused. Kindly understand that we are unable to extend this promotional offer to other *****s, as it is specifically designed for the retired and limited piece in ******** Your understanding is greatly appreciated

Ordered wallet 11/2. Order tracking said delivery for 11/6-7. On 11/8 order tracking said item still in transit. 11/9 the order had been sent back to sender because of insufficient address. I spoke with customer service rep and they said even though the address was correct, that perhaps the address was insufficient because the word "unit" was not on there. I just filled out my address the way the website asked me to. They said it would take 2-3 days for the wallet to be sent back to them and another 3-4 days for the wallet to be sent to me. So another week after the wallet was supposed to arrive. I don't have a wallet right now so this is very inconvenient. I expected a better response in terms of quicker delivery time since the address I gave was correct.

Thanks for your review. We apologize as delivery issues with the carrier are outside of our control, however, we do show USPS indicates the item was delivered as of today.

Sweet. Mynossue was resolved that same day with your customer service rep, thanks.

Placed an order over Memorial day weekend for 1 Weekend Tote and 1 medium cosmetic bag and 1 small zip bag. Total order was $400ish. When the confirmation email came through on Monday night, Memorial Day, it was for double everything totaling over $900. I called Tuesday morning at 10 am (CDT), the same time zone as them, and they said the order had already been monogrammed and could not be returned. First, there is no way the items were monogrammed that fast, they had not even processed the order. They refused to help in any way. I will refuse shipment and dispute the charge. I will never do business with them again.

Hi ******, our apologies as we fulfill orders quickly, and once your order has been processed in our system, it cannot be canceled or changed. This generally occurs within one to two hours of placing your order. https://www.leatherology.com/faq/
There is a self-service option on our site to cancel orders if they have not yet been processed. We further investigated the checkout session for your purchase and show that a QTY of 2 of each item was placed. A confirmation email was sent shortly after the order was placed on Sunday 5/29. We tried to help but it was past a point where we could intervene. I'm really sorry about the experience you had. We are happy to refund any new, unused, and non-personalized merchandise purchased from our website within 30 days of delivery.

It was a holiday weekend so the order was not processed until the day I called and the order quantity was 1 of each item. I called at 10am so the order was not processed by then. Why would anyone order 2 of every item that is monogrammed. The order total was $462 and the email confirmation came back at $924.

Placed an order for the first time with this merchant on 1/26/22. The next day they emailed tracking info stating the item shipped. 8 days passed & all the tracking stated was "a shipping label was created." I emailed the company and they said they can file a claim with fed ex on my behalf for a lost package...... except .......fed ex was never given the package to begin with. But, they insist that the package was handed off to Fed ex. Well, the tracking states otherwise. Absolutely insane.

Hi there! Since several days have passed and the carrier is still not showing an origin scan, we'd like to offer a full refund. We show this did leave our facility the date the label was created based on a conveyor belt scan from our fulfillment center. We apologize for the frustration. We are a small business and reviews have an impact on us. We are using this experience in an effort to reevaluate our company policy when these types of scenarios happen. I apologize for the trouble.