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Find a Location

Class A Management, LLC has 1 locations, listed below.

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    Business ProfileforClass A Management, LLC

    Property Management

    At-a-glance

    Customer Reviews

    2.09/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Burleson, TX 76028-3228
    BBB File Opened:
    11/29/2011
    Years in Business:
    14
    Business Started:
    5/21/2009
    Business Incorporated:
    5/21/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Cathy Fontana, Owner
    • Ms. Debbie Conway, Vice President
    Contact Information

    Principal

    • Ms. Cathy Fontana, Owner

    Customer Contact

    • Ms. Cathy Fontana, Owner

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I requested a maintenance request for the air conditioning not working in my unit on March 28, 2023 in writing via email. I received an initial response stating the request was received. Following that, I had no communication or updates for almost 3 weeks with over 15 unreturned calls and messages and 5 unreturned emails to four different people within the company as well as the corporate office. After 3 weeks a window unit was put in my apartment without my knowledge or consent. The unit was repaired on 4.21.2023. I have requested reimbursement and compensation for my electric bill and inconvenience for the time my unit was out. I continue to have no communication with the corporate office despite repeated calls and emails.There has been a transition of ownership but as a resident I have not received any written notification of changes including to my lease (termination date, change in cost, etc.). I was recently told my rent would go up $260 on a month to month basis but the resident portal stated a $160 increase. My lease lapsed with no communication from the property about an increase in price for a month to month basis nor renewal options. I spoke with a corporate representative and requested this information be sent to me in writing to review on 5.1.2023 and I have yet to receive that information, nor have other renters who are also in the same situation lease wise.
    Read More

    Customer Reviews

    11 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Hailey G

    1 star

    12/28/2023

    I am entering my fourth year in my apartment, and Class A managed the property for the last approx 2 years. Our apartment community is small (only 14 units) and many residents have lived here for years. During Class A's management of our property we have have had nothing but problems.-Unrepaired water damage to support beams holding units above the carport -Little to no communication from management about lease renewal: Both lease renewal terms I had to reach out for weeks on end via phone and email with no response in order to get an updated lease for signing -Maintenance marking requests as completed/repaired without even visiting the unit -Power being shut off to our laundry room due to management not paying the bill, leaving water to rot in the washer for nearly a month: this was only resolved when city code compliance was called due to unsanitary living conditions -Tenants fitting the bill for repair parts -General inept maintenance staff: I had a roof leak into the bathroom of my unit for multiple days and the only solution maintenance could offer me was a paint bucket - the roof was eventually repaired but the damaged sheet rock in my bathroom ceiling was not ever replaced.-Management entering units without prior notice in early morning hours -Construction/building equipment left out on property for from abandoned repair projects Our first manager was ******************************* who was outright rude, hateful and inappropriate to tenants.Our second manager was *********************. She would leave the office for days/weeks on end without notice and leave tenants with no way to reach management. Even when she was in office, she wasn't much better. Our last manager was *********************** who did her best to pick up the pieces left by her predecessors but is clearly employed by a mess of a company.If your property is going to be managed my Class A in the future, or if a property you are considering living in is managed by class a RUN AWAY, RUN FAR AWAY.

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