Complaints

This profile includes complaints for Champion Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Champion Homes

  P.O.Box 549 Burleson, TX 76097

• 

  Champion Homes

  501 S Burleson Blvd Burleson, TX 76028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been corresponding with the ******, ** office since March of 2024. I was purchasing 1.5 acres of land from a friend in ******,**. ***** ****** (no issues with her) has been my primary point of contact. It took months to get my property separated from my friend's property. I closed the beginning of November with a completion date of the home to be 10 weeks, putting home delivery at the beginning/middle of January. The home was not completed or delivered until April due to numerous delays from Champion Homes. They finally got the home installed and now there are issues with the fact the house is set at least 6-7 ft high and the skirting is going to possible backfill, etc, which will come out of my pocket. Due to the major delays from Champion Homes my construction mortgage now requires a onetime extension fee and for me to pay monthly interest. I emailed ***** ******** at Champion NC (general manager at that location) over a week ago to see if they were going to pay it. I have heard crickets from him, the customer service (or lack of) has been atrocious. I have had to track him down for updates each and every time. I just want them to do their job and get my house done. I am now living with my mom because I thought a move out date of April 29th on my existing home would be MORE than sufficient time to get the house done. I have all of my items in storage. I will have to pay moving fees twice due to their delays and issues. I find this unacceptable and want to warn anyone from using them in the future if this is how he conducts business. We are now in the middle of May- 4 months behind schedule. With no move in date in sight.I have had nothing but excuses and have not gotten results unless I have pushed for them. I am hoping this lights a fire under Mr ******** and under corporate to check in on their ****** location and lack of customer service of their general manager.

  Business Response

  Date: 05/20/2025

  Good morning,

  I am sorry to hear you are having a delay getting into your home. Normally the retailer you purchased your home from handles the set up and any yard work. Have you spoken to the retailer you purchased your home from? What is the work that needs completed inside?

  Thank you,

  ******

  Customer Answer

  Date: 05/20/2025

  Complaint: 23337259
  
  I am rejecting this response because:

  I have contacted everyone I know to contact. The General Manager of the location is the one I am having an issue with.  If you can give me his bosses information, more than happy to complain to that person.  I would think corporate offices would not want mediocre employees at their locations giving Chamption Homes a bad name. I need assistance to get this moving.

  
  Regards,
  
  ***** *******

  Business Response

  Date: 05/20/2025

  Do you have the serial number for your home or know the plant it was built at? I can assist better with this information. 
  Thank you!
  

  Customer Answer

  Date: 05/20/2025

  Complaint: 23337259
  
  It was built in the *******, ** factory i believe and this is the serial # i was given

  *******************
  
  Regards,
  
  ***** *******

  Business Response

  Date: 05/21/2025

  I will send this to the Dresden plant. 

  Thank you for the quick response with the information.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The Vice President *** ********** has called me and he is now on top of the situation. I am willing to close this complaint as of now. Hopefully everything is taken care of

  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this manufactured home on 02/06/25. The date of manufacture is 03/28/2018. I have called and left messages with the ****************** at the ************************ after purchasing the home but no one has returned my call. There is a factory defect with this unit. The dryer vent in the floor is partially obstructed by a load bearing wall. Additionally, the ducting from the floor vent to the outside vent is missing and therefore there is no way to install a dryer.I would like for the manufacturer to come to the home they built and remedy this defect.

  Business Response

  Date: 03/25/2025

  After reviewing the customer's complaint and photo, I followed up with her to discuss the issue. i informed her that we would assist with the obstructed dryer vent. Customer confirmed that they were able to locate and install the ducting for the dryer vent. The customer will reach out to the service department if any issues arise, and we remain available to assist as needed. Thank you.

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof leaks. Reported multiple times still leaking and mold in home. They didn't call me back until home was past warranty. I have called headquarters no reply. ******** and ***** at ********* location are rude and I refuse to talk with them.

  Business Response

  Date: 03/24/2025

  Good morning,

  Can you please provide your serial number for your home?

  Thank you,

  ****** Hoffner 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, 2024 I started working with ******* ****** at ****************** to purchase a new ******* Homes manufactured home unit, I agreed to purchase said unit after researching and looking at the model. I was assured that a timeline of May 1 would work with the sale of my condo. As the closing date approached in mid-April I was informed the new unit I agreed to buy would not be ready in time but another similar unit was available. I had to agree to it since it was the only unit available and I was moving in 20 days. The first time I walked through my new home was on May 1 after the closing was finalized. A few months after moving in, rainstorms came and I had water coming inside my doors. I put in a request to have the door frames which was never followed up so after weeks, I stopped in and was told storm doors take care of this issue and they could not adjust the entry doors. I didn't have storm doors so the park installed them. On 09-23-24 I came home to find interior trim on the floor. Back to park office, I was told my warranty would cover cosmetic items. I was never made aware of any warranties during my purchase and the issues didn't seem cosmetic. I asked to contact the manufacturer, I was told I could not and they would for me. After two weeks of no response, I went to my township. Attached is their report showing the issues due to poor manufacturing. The inspector said he is worried that home being a few months old & with the winter approaching there is a potential for snow load to become a hazard. I deeply appreciate the direction in this matter as I feel was misled during this purchase as I was told this home was like the ******* Home I was shown. I wouldn't have purchased this home if I would have walked through it prior to closing and would have made different terms on my condo sale.

  Business Response

  Date: 12/09/2024

  This is not a Champion Home. Clearly states a ******* Home. Please reach out to *******

  Customer Answer

  Date: 12/09/2024

  Complaint: 22562857
  
  I am rejecting this response because:

  The response of my home being a ******* Home is incorrect. 

  Please review my attached loan documents and the manufacturers information label from inside my home.

  Regards,
  
  ***** *******

  Business Response

  Date: 12/09/2024

  Please respond with the serial number to your home. You can find this on the data plate in your master bedroom closet or under the kitchen sink.

  Thank you!

  Customer Answer

  Date: 12/09/2024

  Complaint: 22562857-reply with serial number #********************
  
  I am rejecting this response because:
  
  Regards,
  
  ***** *******

  Business Response

  Date: 12/10/2024

  Please reach out directly to the plant.

  I have attached the Service Manager and CSR to contact.

  *** ****** **************
  ***** ******* **************

  Please keep in mind Champion Homes carries a 30-day cosmetic warranty along with a 1 year electrical, plumbing and structural warranty.

  My apologies on the delay with this information.

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I spoke with ***** and she opened a work order to have issues addressed with my home. 

  Thank you for all the help and have a safe and wonderful holiday. 

  With kindest regards, 
  ***** *******

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The home I purchased came out of the Champion Homes factory in ********,** in February of 2022, which I then purchased in March of 2022. The home was then delivered for installation in September, prior to even moving into the home I noticed a leak coming from the fan in the laundry room. I reported this immediately to the company I purchased the home from and they stated it would be reported to the factory and to put it on my 30 day final repair checklist. Fast forward to May of 2023, this is when the manufacturing company finally came out to do the final repairs on the home, and mind you I still have a major leak in my brand new laundry room. The contractor claimed he could not find an issue with my roof and stated he glued down the shingles, the leak continued and has migrated into other areas of my home. I made several attempts to contact a representative with the manufacturer and finally got a hold of someone in Nov of 2023, who then told me that my warranty was over by like a day and decided to send out the same contractor to fix this leak again. He came out and again claimed he could not find an issue and stated he nailed down a nail that was sticking out. Problem was not fixed again. I made more efforts to contact the manufacturer and no response. I have been forced to contact a roofing company(several actually) which have all determined I need a new roof due to poor manufacturing installation. You would think that a company would want to uphold their products to the greatest of standards and provide a product their customers would be proud to own, but instead they have turned up their noses because what's it to them! They have made their fortunes at the expense of people who work hard and are paying for home that was supposed to a dream for some people, but have had nothing but problems and nobody will hold accountability.

  Business Response

  Date: 10/23/2024

  Our records indicate the home was purchased in September 2022. It appears that the retail seller sent someone out there that same month with the report of shingles missing from transportation. We only have one service order on the home dated 12/28/2023. Contractor reported sealing around the vents and repairing some shingles. Champion ******************* warrants all structural items for one year from the date of purchase, so this service order was issued well beyond the scope of our limited warranty policy. 

  We take roofing contractors opinions with a grain of salt as they typically are trying to sell a roof. The State of New Mexico Licensing and **************************************************** is the authority for manufactured housing in the State of **********. They typically do thorough inspections when the home is set. I'm quite sure if you believe there is a problem with your home that is related to a manufacturing defect, you can file a formal complaint with them and they will inspect the home and issue a warranty order. We certainly will abide by any determination they make. 

  Customer Answer

  Date: 10/27/2024

  Complaint: 22437449
  
  I am rejecting this response because: I have attached a screenshot showing the date in May of 2023 when the contractor came out and failed to make the repair to the roof. I have also attached pictures to show that the leak has navigated its way to other parts of my home because it was not properly addressed in the first place. I purchased the home in March of 2022 and closed in July in *************************************** September of 2022. The roof was leaking before inspections were even done and Champion Homes was notified of that and yet nothing was done. How can a brand new home already have significant leaks if it wasn't due to poor construction? It is the companies duty to hold their employees accountable to ensure that the construction is done properly before leaving the manufacturing warehouse. As far as the warranty goes, this is occurred during the warranty timeline and Champion Homes failed to fix the problem, which was communicated. This falls under lemon law litigation and I'm honestly surprised that a class-action lawsuit has not been filed against Champion Homes. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my champions home in August of 2022. My husband and I have been in contact with ******** with champion homes since we bought the home. All of the issues that we have with this home were made aware within the first year. We are now into the second year in our home and not only are they now refusing to fix the issues. It has taken over 2 years to get to get to this point. A roof leak that still has not been fixed which has cause water damage to the ceiling that has been painted over 8 times now by a champions contractor. They are refusing to replace the Sheetrock that is damaged. There is a section in the floor where the deck boards do not connect. Approximately 8 feet long and about an inch wide where the linoleum is breaking through due to no flooring. Patched linoleum that was damaged prior to buy but was assured would be fixed and never give issues. Just recently had 2 different emails from ******** with champions. One stating apologies and that these issues will be fixed on 9/27/2024 and then another email a few days later stating that the will paint the ceiling again but will not replace the Sheetrock. The damage floor will be glued back down even though it is torn due to patch peeling and bending up. And that nothing will be done about the floor that was not connected properly while building the home. It took a year and a half to fix the outlet in my **** and **** bathroom. The people sent to my home have never come with all equipment to fix issues on the list given. It took over a year to get one drawer replaced that does not match the other three. This has become a stressful problem that should not happen with buying a new home. Again, all of these issues were told to ******** with champion homes during the first year. Now she is refusing to fix the issues that can potentially ruin this home.

  Business Response

  Date: 10/10/2024

  Champion *******************'s warranty applies to structural items for a period of one year. Cosmetic items (things which can be damaged or worn) must be reported during the first thirty (30) days of occupancy. Our records indicate this homes warranty expired July 3. 2023. We do however currently have an open service order assigned to a contractor to make the requested repairs. He should have already contacted you to schedule that appointment. Champion ******************* takes seriously our obligation to correct any defects int he original construction or workmanship in our new homes. 

  Customer Answer

  Date: 10/13/2024

  Complaint: 22401496
  
  I am rejecting this response because:

  ALL complaints that have been made were made well before the 1 year warranty expired. My husband and I both have text message and email history between ourselves and Champion Homes and Triple C Homes (seller). We even have messages stating that these items would be repaired and now, suddenly and without explanation, the repairs are NOT going to be made. For example, a leak that was reported over and over again caused major damage to sheet rock.  ******** stated that it would be replaced. Instead, theyve painted it with Kilz and white paint on seven different occasions. There are multiple items that weve been waiting to be repaired properly and are now being told that they will not be repaired. Champion Homes and Triple C Homes have both performed work under the home and someone (***** or *****) has cut the Vapor Barrier to look for leaks but, now they both deny cutting it so Champion says that it falls on the homeowner because of their denial. There are MULTIPLE problems with this Brand New Home that Champion refuses to address.  Againthere are text message and email histories of these promises from Champion Homes/******** Mayes 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 10/16/2024

  I'm sorry if ******** stated that we would replace the sheetrock. She adamantly denies that. Why would we? If the sheetrock is dry and not compromised, our standard method of repair is to Kilz and paint the affected area. The current service order that is out includes repairing the vinyl floor covering and to replace some cabinet drawer fronts. This should be scheduled soon. 

  If you believe that there are manufacturing defects in the home that have not been properly addressed, you should contact the *************************************************. The manufactured housing division (MHD) administers the Texas Manufactured Housing Standards Act and regulates the manufactured housing industry in *****. Under their contract with ***, they investigate and resolve consumer complaint items under the Standards Act. They can be reached at ************** or toll free at ************. They will instruct you on how to file a formal complaint. Their responsibility is to ensure that manufactured homes are well constructed and safe, installed correctly and that you are provided fair and effective remedies to your complaint items. 

  If you file a complaint, they will schedule an inspection where we can all meet and allow them (an unbiased third party) to determine what is or is not considered our responsibility. We certainly will abide by any determinations made during that inspection. 

  I hate that you are unhappy with your purchase. I am confident that with proper care and maintenance it will provide you with many years of trouble-free living. The Homeowner's Manual that accompanied the home will help you understand how to care for your new home and will describe basic maintenance procedures. 

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof has been leaking since day one.major damage to my manufacturd home from Champion

  Business Response

  Date: 08/27/2024

  We need more information please.

   

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the home on 2022 and the roof the shingles have fallen off and I have a leak in my living room ceiling. I've call Mr. ********* and no answer or call back and I paid in full cash for home. I'm an elderly and disabled women

  Business Response

  Date: 06/17/2024

  Our records indicate the home was retail sold in March of 2022. Champion ************** **** warrants all structural items for one year from the date of purchase. This homes warranty expired in April of 2023. A careful review of the service history indicates nothing was ever reported with regards to the shingle roof and no service orders were issued to that regard. Request for warranty service should be submitted in writing and I find no record of anything submitted to this office since July 2022.

  Homeowners are responsible for routine maintenance as described in the Homeowner's Manual that was sent with the home. It's hard to say without looking but we have experienced a lot of heavy wind and storms in recent months and that possibly could be the problem. It's just simply beyond the scope of our limited warranty policy and I therefore must respectfully decline to provide the requested service. 

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Electrical issues, brief shocks when turning off ceiling fan at switches. When turning on bathroom fans bathroom lights will flicker. Also trip ground fault switches when using regular kitchen appliances or the main breaker.

  Business Response

  Date: 05/09/2024

  Unable to find this customer in our system. Are we sure it was built in ********, **? A serial number would help me to identify the home and where it was manufactured. 

  Has a service request been submitted to the factory? Information on how to obtain warranty service can be found in the Homeowner's Guide that was sent with the home. All request for warranty service should be submitted in writing. Provide the retail seller's name, serial number and written description of the problem and someone will respond. Unfortunately, we do not have anything from this customer. If you provide me the necessary information, I help to obtain the requested service. 

   

  Customer Answer

  Date: 05/09/2024

  Complaint: 21687389
  
  I am rejecting this response because: Unit number: 110-000-H-A005255AB-SC manufactured ******, ***
  
  Regards,
  
  *******************

  Business Response

  Date: 05/10/2024

  Do not understand why the response was rejected. I'm trying to help get resolution. The home was built in our ******, ** facility. I will forward the information now to *********** Manager at that location. I am certain someone will reach soon. 

  Customer Answer

  Date: 05/12/2024

  Complaint: 21687389
  
  I am rejecting this response because: Awaiting response from my response with the unit number I sent in 
  
  Regards,
  
  *******************

  Business Response

  Date: 05/28/2024

  This home was not originally purchased by *******************. This is a second owner, and the home does not have a warranty. 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for ongoing repairs and my home since December 2023. When I did the final walk-through, I mentioned a number of things I need to be fixed on the home and the man who came to do the walk-through with us said wow, *** never had somebody complain about so many things And then also said well this is a manufactured home not everything will lineup perfectly. After we moved in the master bedroom shower had a major leak. They came out and put two pretty large holes on the wall and they were going to come back to Fixit. March 15 I messaged Champion homes and they had told me that they will get the house assigned to somebody. Nobody came on the day they claimed they would come so then they said well we had the wrong number on file. So OK mistakes happen. I understood but it is now April 19 and I am still waiting for the work order to even be assigned. I have reported to them that as I was hanging up clothes The closet shelves fell down. I still have holes in my wall. Everything that was on the walk-through was not completed. The tile in my kitchen wall are crooked. There is still nails sticking out in my cabinets. The bottom lock on my door does not work so we are only able to lock the top lock. There has been a number of things wrong with this house. I would not recommend champion homes. also they either need to hire somebody else to help ******** because she taken a very long time to respond to emails and will not answer calls .

  Business Response

  Date: 04/22/2024

  We currently have a service order open for this customer. Contractor here this morning and we wanted to confirm we have all of the necessary materials. He will reach out today sometime to schedule. Wanting to do this tomorrow if possible. 

  Customer Answer

  Date: 04/23/2024

  Complaint: 21600980
  
  I am rejecting this response because:

  They have assigned this order multiple times and contractors do not show up . I will not be satisfied until a contractor physically shows up and all issues are fixed . 
  
  Regards,
  
  ***********************

  Business Response

  Date: 05/03/2024

  Not sure I understand as our contract service technician was there on April 24 and 25 and to my understanding completed all of the complaint items. I apologize for all of the confusion as it appears we dropped the ball somewhere. Champion ************** **** takes seriously our obligation to correct any defects in the original construction or workmanship of all of our new homes and we fully intend fulfill that obligation.