ComplaintsforServpro of Tyler, Lindale, Palestine

• Initial Complaint

  09/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Servpro comes in when you have had a major life injury and take advantage of you like a car salesman. Its been a year since we they have started the job of demolition of our house due to fire and the remodel has not been completed. They hire sub contractors that are not reliable and claim that they are not being paid so the sub contractors quit before the job is finished. Then bring in new subcontractors who are having to work on projects that have been done so no one knows what is going on. Our contract was made in payments and the work required before the next payment was not finish. They kept promising to catch up and never did. Servpro did not pay the electricians nor the plumbers to our knowledge. When we had a meeting with **** asking for a detailed list of where the money was spent, it was not provided. We provided tools, such as lights, extension cords, wood for heat among other things because the workers were not equipped to even do the jobs they were sent to do. Servpro did not complete the job in time of our temporary house money and we had to move into an uncomplicated home. Now as we live here and look around we can see where things were done poorly, like taping and bedding, cracking walls. Servpro has suggest, vaguely that they will be sueing us for more money, when they havent fulfilled the contract on their end. Now they have just stopped contacting us completely leaving us with an unfinished home, for example the tile bathroom shower still needs to be fixed and the siding is off the side of the house.

  

  Business response

  09/23/2023

  Dear ********************,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We take customer feedback seriously and are committed to resolving any issues you may have.
  
  To ensure we address your complaint accurately, we will conduct a thorough investigation into the matter.  Plesae be assured that we are dedicated to finding a satisfactory resolution for you.
  
  We will reach out to you directly once our investigation is complete to discuss our findings and proposed solutions. In the meantime, if you have any additional information or documentation that can assist us in understanding your concerns better, please do not hesitate to share it with us.
  
  Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
  
  Thank you for giving us the opportunity to address your concerns.
  
  ********************************************
  SERVPRO
  ************

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