Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  371 Mill Creek Dr #3 Salado, TX 76571

• 

  White Knight Pest Control

  5420 Schertz Rd San Antonio, TX 78233-6023

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

• 

  White Knight Pest Control

  11480 Cherokee St Ste M Northglenn, CO 80234-3028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a contract with White Knight pest control. For close to a year we had complained that their service was not working. They kept coming out spraying but never saw a reduction in insects, bugs etc. after a few months of this I called in to cancel exhausted of spending my hard earned money on a service that was not doing its job. I finally had enough and called to cancel which they stated they would have to charge me $300+ to cancel which I was willing to do just to end service but allowed myself to be talked into speaking with a manager and allowing them to review my service and attemp to resolve the issue. A manager came out and talked to us and said he changed the chemicals to much stronger ones since the ones they had been using were very light. This was a surprise to me since we had been complaining about the results. They also informed us that if we permitted a manager to come out and no change happened that they would waive the cancellation fee. I called today to have them honor their word which they decline to do. I want my service to be closed and the fee to be waived as promised.

  Business Response

  Date: 09/13/2023

  We have been unable to locate this account with the phone number and email provided.  Please provide the service address.

  Customer Answer

  Date: 09/28/2023

  Complaint: 20538369
  
  I am rejecting this response because:
  My number changed from ************ but they have the address on file as **************************************************;
  

  Regards,
  
  ***************************

  Business Response

  Date: 10/11/2023

  We have requested a copy of the archived phone calls please allow up to 48 hours for us to receive them.  Once they are received we will review the conversations and if an offer was made by one of our employees, to waive the Discount on Initial fee for terminating your agreement early, we will certainly be happy to honor that.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refund my card for the unauthorized charges! I was told $183 would be written off including late fees by *****.

  Business Response

  Date: 09/13/2023

  We will pull the recorded call to determine if a refund is due.  

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cameras recording the perimeter of my home. 6/9 I receive an invoice and a text saying my account had been serviced. No one had come to my home. I called and the rep pushed back. I had to send proof. The rep called and left a VM (i still have it) apologizing saying he went to the wrong house, they would provide a free re-schedule and remove the invoice. 6/29 - I'm home and same thing. Alert of an invoice and a text. Call again and they tell me they contacted the tech and he was at my home and what he did. Once again I had to provide video proof the tech did not show and asked that my invoice be removed. Between 6/29 and today I've sent countless emails and called many times asking to speak with a supervisor. I've requested to cancel my account and have been told I need another service. My response has been that I had one, and the technician hasn't shown up. I did my part. I've been told ******* is the supervisor and i've asked several times to speak with him and he refuses. He sends a rep to call me that doesn't have authority to handle my request. I'm usually promised a callback and it's hit or miss if I receive one. 8/15 I receive an email that I need another service per the contract I signed and to call to schedule or i'll get charged for early cancellation. I responded that I know what I signed and I had two service calls that their tech charged me for and didn't show. I asked to speak to ********* manager and rather then receiving a callback I happened to check my account and see they backdated a charge on 7/16 for $129. Not only have they been telling me I can't cancel, they then add a charge effective 7/16 and never alerted me to it. I've still yet to speak to any supervisor I asked to. The fee they are trying to charge me for early cancellation should come out of their employees paycheck who lied twice about servicing my home. There are MANY recorded calls and emails. This has been going on for over 60 days - no resolution

  Business Response

  Date: 09/13/2023

  We sincerely apologize for all the confusion regarding the treatment of your home.  We have closed your account and waived the fee of $129.91. 

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a year contract with White Knight on May 2021. We recently tried to cancel because the quality of service has really gone down. We are finding bugs all around our house and so many wasps up in our *****. We had them come out to retreat and it didn't fix the issue. When I called to cancel they said I need to talk to a special team that handles cancellations. Of course that team was not available and would need to call me back at a later time. They call back and I miss the call. They send an email saying the only way to cancel is over the phone, even though the contract states "Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice." The weekend goes by and I break my phone. I am not able to get a new one for a month. I am using my computer for texts and phone calls to get by. I call the special team back from my computer since it is all I have and they refuse to let me cancel since it is not the phone number on my account, even though I can verify all the information on my account. They tell me the only option is to change the phone number on the account to my husbands. I do this and have my husband call in, while he is busy at work mind you, and they refuse to let him cancel, even though its his phone number. It's important to note that it is my husbands name ON THE CONTRACT. Absolutely ridiculous! I have still yet to have my account cancelled. They claim this is just the standard protocol. I have never had another company give me such deplorable customer service. We have jumped through every hoop this company has given us to try and cancel and they refuse. I have asked to escalate to a manager over 10 times and they refuse to even transfer me saying they cannot transfer unless I call back from the phone number on file. We are left with no other options other than to seek help outside of the company.

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  Complaint ID ********. The company finally cancelled our account. Thank you for your help!
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:08/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales person gave us a "300$" discount to get on the plan. They didn't mention it was a "subscription" for 12 months and that if we cancel it, they would collect the fee for the remainder of the period AND also also take the 300$ back. On phone they use abusive and racist language. Overall avoid them, it's a scam business.

  Business Response

  Date: 10/11/2023

  Unfortunately, we are unable to locate an account for this customer with the name, address, phone number and email address provided.  If this is a new address, please provide the address where the service was provided and we would be happy to attempt to locate the account that way.

   

   

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using White Knight for several years. After having several companies try to resolve my ant issue (I am allergic) they knocked on my door and I told them if they can find the source of the ants I would use them. They found it immediately and solved it. So far Ive been satisfied, with the exception of some of the techs so I had them list on my accounts to only send a specific person. Today when I called to have a re-service done they informed me that my appointment was coming up next week. I said thats fine, but I have ants coming in my room and need that resolved quickly. They could not move up the service to Saturday (tomorrow) with my desired tech. I said no problem if you can send someone to just deal with the ants Ill wait on my actual service until next week. The lady on the phone said thats against policy and she could not do it. I asked for that policy in writing to witch she could not provide. She eventually said she would send someone for the ants and I could keep my bimonthly service for next week. Perfect! ****, I get a text that she scheduled a bimonthly tomorrow. Every time they send other techs I have to have them come out 2-3 times. So I called back. Asked for a supervisor, the lady asked me to explain and I did. Again, I asked for a supervisor and she said they are busy. No resolution again. Then I get a text that my service was moved again. So I called back, this time not explaining to the person on the phone just asking for a supervisor. The supervisor just stated the same as the reps and only moved my services to Tuesday. Not offering any other options or resolution. Agin I am allergic to ants. They are by my desk that I have to work at. So Im really frustrated now. I did ask for the contract that tells me if Im within 2 weeks of my services they wont re-treat. I was sent my contract form that does not state anywhere that is the policy. I asked if it was in the website and nothing. This may be it for me.

  Business Response

  Date: 09/13/2023

  We spoke with ********* on the phone and this issue has been resolved.

• Initial Complaint

  Date:08/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whiteknight is just a scam - they are come and spray for **** minutes and charge for $120 which is not worth.Please read the service agreement carefully before you sign.There is huge $$$ to discontinue the service.Basically if you sign the agreement, you are committed to pay $500 even if you discontinue their service.Another thing is they hire third party marketing aggressive person, they disown them, whatever the marketing person tell ***, the company never honors it.

  Business Response

  Date: 09/13/2023

  Our records indicate that ****************** was charged $190 when he closed his account.  This charge was the discount he received on his initial service.   **** treat ********************** home a total of 3 times.  On the initial service, the technician was onsite from 3:31 pm to 4:01 pm.  The 2nd appointment on 6/2/2023 the technician was onsite from 11:25 am to 11:40 and the 3rd service on 8/17/2023 was from 3:55 pm to 4:10 pm.  15 minutes is an adequate time for a technician to treat the home.  We have determined that no billing adjustment is due.

• Initial Complaint

  Date:08/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I provided notice of contract cancellation on 8/16. The agreement (attached) states I am to provide 30 days advanced notice of termination; however, this contract does not state that I am to be charged a fee if I cancel early nor does it clarify the definition of advanced written notice. Today I was charged $106 for a service that was not performed and this penalty is not disclosed in the contract. I am requesting a full refund.

  Business Response

  Date: 09/13/2023

  According to our records, ************** received service notification on 8/16/2023 for service on 8/31/2023, at that time he sent in an email requesting to cancel his services. ************** is responsible for appointments within that 30 day period.  He did cancel the appointment scheduled for 8/31/2023 however, because that appointment was within those 30 days, even if that appointment was cancelled he is still financially responsible for that appointment.  We have determined that for this reason, no refund is due.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/15/2023 for $46.01 White Knight Pest Control contacted me via phone on 8/15 as a follow up to an attempted call by them on 8/8 when an unknown person tried to cancel my account. I answered on 8/15 and was told that by cancelling their services, since I did not provide a ***************************************************************************************************************************************** completed my ************ (per my bi-monthly agreement that apparently already expired in June) and that the only service or contact I had received prior to 8/8 was on 5/3. The woman, ********, then said that I had called them in July stating I needed to reschedule my ************ due to financial hardship at which I told her I never called and said that, she argued with me and said she would need to review the call recording and call me back. She called me back and she admitted that NO call was ever made in July in relation to my account (inbound or outbound). They had missed an entire month of service. Then when they got the call from some guy on 8/8 they immediately scheduled an Appointment onto my account for 8/9 (the very next day) without ever speaking with me. She then tried to play it as if a sales rep from another company must have done it. As soon as the 8/9 appt was scheduled then canceled, they said I owed them the full amount for that appointment because I did not give them a 30 written notice before the 8/9 appointment cancellation. Which again, wasnt even scheduled & was a month late, until they found out I wanted to close my account. They knowingly and willing missed my July Appt, found out I wanted to cancel, added an appt a month late, so that they could collect the money for services they did not and have not performed. I spoke with a manager, ******, and he did not care and sent me an invoice via email.

  Business Response

  Date: 09/18/2023

  ******************* -

   

  Our records indicate that on August 8th we received a call from your partner inquiring about your account and requesting an appointment to be scheduled as soon as possible due to pest issues. As an appointment was already pending for August 10th we simply rescheduled you to the 9th per his request. He then inquired about receiving a discount and stated he would call back another time. Later that same day, he called back to cancel because he found a company offering a cheaper rate. The account was then forwarded to a customer advocate since they would need to speak with you as the account holder. We recognize a system error did not queue your account to be scheduled at the proper time, and ****** lowered the fee as a courtesy due to that error. Although, all customers are obligated to the 30-day notice policy for canceling appointments, as stated in the signed agreement. We would have needed notice in June if you intended to cancel or not renew services.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7, 2019 (4 years ago) we received the first service from White Knight Pest Control and since that date we has been paying monthly as the contract stated for a service received bi-monthly. The contract was for a year and we kept receiving and paying on time every month to that company. At the beginning of June 2023, I called the company to cancel their services and the lady who answered the phone when I asked if there is something pending, she said "no" and proceeded to cancel my service. On July 10, 2023 I checked my account with them and I saw a pending charge of $41.14 when the lady told me there is nothing pending, I called them same day to let them know when I checked my account now I'm having a balance of $41.14 and the lady who I spoke with told me she gonna transfer the phone call to the ******************* In the ****************** I spoke with a male and I asked him about that balance, he went to verify and he told me that they made a mistake and now is not $41.14, the balance increased to $287.98 for services rendered. That day 7/10/23 after called I checked my account and they added 6 more charges on 7/10/23 for $41.14 each to sum $287.98 which no makes sense on what they said for service rendered. The reason I cancelled my services I told them is because I have Financial Problems and have to cut expenses. Why they are charging me for services I never received, when I called at the beginning of June to cancel. I went to the office to try to resolve this matter and they still did not explain to me about the service rendered that they are charging 6 times dated 7/10/23. They said if I don't pay it, it will go to collection. I pay all my bills on time every month and want this problem be solve the soon as possible. I would really appreciate your assistance in this matter. Hoping it get resolve and does not go to collection. Sincerely, ***************************

  Business Response

  Date: 09/18/2023

  *************************** - The customer spoke with the office on 9/16/23 and was advised to call in on 9/18/23 to talk with a customer advocate.

  Customer Answer

  Date: 09/18/2023

  Complaint: 20469939
  
  I am rejecting this response because: 

  First, I did not contact them, I did not know until today that was my wife *************************** who called without my permission trying to reach someone in that company that can explain her why all the multiples charges after I cancelled their service when I paid on time all times, and had more than 3 years receiving their service (no contract at the time of cancellation 5/2023). 

  Second, she told me today 9/18/2023 that  spoked with a lady named Lala at 9:42am, 9/16/2023 (Saturday).  **** told her to call on Monday (today 9/18) to the same number she dialed ***************) and speak with Customer Support Department. 

  Third, my wife did not notify me of all of this until a few minutes ago.  She also told me that **** told her they did not have any notes in the system that mention BBB communication and that our account if being revised, but surprisingly they respond you today with a note "*************************** - The customer spoke in the office 9/16/23  and was advise to call in on 9/18/23 (but not any feedback about if they revised the account and all the extra charges the made) to talk with a customer advocate."  

  Fourth, They did not asked her if she has authorization to act or call in my behalf.  I told her to not called them anymore since I tried to solve this before I submitted the complaint to BBB,  by phone and personally at their office in ****, ** and they were not helpful. 

  Last, I picked up today in my mailbox a letter from A.R.M. ********* ******************** representing White Knights Pest Control. Hoping they can respond you with a feedback about why if we paid on time all times and when we cancelled was zero balance,they charged multiples time (same dates) other charges that not make sense and they can't explain  for what "services" were. I do not agree to pay for services that I already paid.
  

  Business Response

  Date: 10/13/2023

  On 9/26/2023 ******************** contacted our office to ask why he was being charged after he had paid for all services.  At that time a payments vs. services account reconciliation was done and sent to *********************  We did also discover that on 9/22/2023 a manager in our offices advised one of our agents to process a credit for the processing fee of $27.06 for 3rd party collections as well as two monthly payments totaling $82.28 for a total credit of $109.34.  As of the date of our research this was not completed.  We have processed that credit today in the amount of $109.34.  This leaves ******************** with a balance owed $205.70 for services performed as broken down in the account reconciliation provided to ******************** on 9/22/2023.  At this time WKPC believes that we have acted in good faith and closed this complaint.

  Customer Answer

  Date: 10/17/2023

  Complaint: 20469939
  
  I am rejecting this response because:

  At the beginning of June I called to cancel the service which the person after a while canceled it and before I hanged up I ask her if there anything else I had to pay and she said no there is nothing else I had to do.  A week later on 7/10/2023 I check my account online to verify if it was canceled and I see a balance for ***** so i decided to give White Knight a call to find out about this amount and even pay it if that was the case, they put me on hold someone else took the call and told me that white knight made a mistake and that the amount was ****** for service rendered I asked him to explain to me but he could not explain it to me.  That same day 7/10/2023 he added six amount of ***** to add up to ******.   I went the next day to their office to resolve the matter but no luck but the person that check my account on her computer told me that she sees that I haven't missed a payment so who can I owe them ******.

  On 9/22/2023 I talked to ***** and ask her what where the dates that supposedly i owe WK  she could not tell me and that a supervisor will call either that day or on Monday they never call so I called them on Tuesday 9/26/2023 and talked to ***** and she gave me the dates 12/2022,  2/2023,  3/2023,  and 5/2023 which on my bank account appeared to be paid.

  In good faith even when they said there was nothing left to pay I am willing to pay the amount of ***** for the mount of june which was when I canceled the service.
  

   

   

   

  
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 10/17/2023

  Complaint: 20469939
  
  I am rejecting this response because:

   

  At the beginning of June I called to cancel the service which the person after a while canceled it and before I hanged up I ask her if there anything else I had to pay and she said no there is nothing else I had to do.  A week later on 7/10/2023 I check my account online to verify if it was canceled and I see a balance for ***** so i decided to give White Knight a call to find out about this amount and even pay it if that was the case, they put me on hold someone else took the call and told me that white knight made a mistake and that the amount was ****** for service rendered I asked him to explain to me but he could not explain it to me.  That same day 7/10/2023 he added six amount of ***** to add up to ******.   I went the next day to their office to resolve the matter but no luck but the person that check my account on her computer told me that she sees that I haven't missed a payment so who can I owe them ******.

  On 9/22/2023 I talked to ***** and ask her what where the dates that supposedly i owe WK  she could not tell me and that a supervisor will call either that day or on Monday they never call so I called them on Tuesday 9/26/2023 and talked to ***** and she gave me the dates 12/2022,  2/2023,  3/2023,  and 5/2023 which on my bank account appeared to be paid.

  In good faith even when they said there was nothing left to pay I am willing to pay the amount of ***** for the mount of june which was when I canceled the service.

  
  
  Regards,
  
  ***************************

  Business Response

  Date: 10/26/2023

  Unfortunately, there is nothing else we can do.  We have issued 2 credits in the amount of $41.14 each and a 3rd credit for $27.06.  The balance that is due on the account is for services rendered and are due by the customer at this time.

  Customer Answer

  Date: 10/30/2023

  Complaint: 20469939
  
  I am rejecting this response because:

  My response to White Knight Pest Control is that I do not agree with their response because since day 1,  I accepted to do business with them, I paid on time monthly for the Bimonthly Subscription and when I called to cancel services with them I asked if I had  any balance left and was told no.   I never received any statement from White Knight Pest Control  claiming I owe them money.  A month after the cancellation of services, I  called them back because I noticed  a balance of $41.14 which probably was for a portion belonging to May 2023 of the Bimonthly Subscription. The person I spoke by phone told me, "we made a mistake, the balance is not $41.14 now is $287.98.  I'm disappointed with this because as I said before I paid my bimonthly subscription on time every month. They are saying that the balance is for services rendered which never were posted in the account portal until I cancelled when they decided to do what they called services accounts reconciliation and post in their portal in our account six (6) charges of $41.14 each (the sum of the 6 charges is $246.84) dated 7/10/2023 (Invoices dates). Looking at the Excel document that  they created and sent to me  to explain their "services account reconciliation" under Date of Service column, I  notice the dates were not bimonthly, they just come when were convenient for them (I barely call to scheduled appointments, I  let it in their hands trusting they will come according our bimonthly subscription-every 2 months). Question for White Knight Pest Control: Did I call you a single day to cancel an appointment or complain because your employee came without an advance notification,or complain about your products or service? I did not complain for your employee showing up a day without notification when I was out of town because a family emergency and received a call that morning from him, I did not asked about reschedule and let him just do the front yard because nobody was at home to open the backyard gate (I did not complain about it). Why your company sent employees to do service at  random dates in a month and not bimonthly, that was on you!  I  did not call to receive that services on that dates out of the bimonthly agreement, you created that "extra services" because we were supposed to receive service every 2 months (bimonthly).  Why it was not reflected in the portal at the moment of cancellation? If there if any debt with White Knight Pest Control it would be $41.14 for 6/6/2023. Do your math, stop charging customers after cancelled for "services rendered"that were your mistake or responsibility if you came earlier without be called and then next month do the same over and over and create debts due for your customer to get money from them only and because they called to cancel services with White Knight Pest Control. Check the "Date of Service" (document annexed) and will see the dates of services are not consistent with a bimonthly subscription and it was no tour responsibility,we never asked for it.  

  Saying all of this and for my mental peace and to protect my credit score I will ************ 10/31/2023 the amount of $205.70 which is today's balance in their portal (10/30/2023)  because my integrity is more important than continuing wasting my time with White Knight Pest Control.