ComplaintsforA&M Twin City Paint and Body
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The body shop did subpar work on a brand-new vehicle. The vehicle was brought in for a minor paint chip and the damage they did during their "repair" was significant. In addition to the sloppy work and shotty job, they were unethical in their dealings twice lying to us to in an attempt to cover up their mistake and get us to move on. To date we are left with a poor-quality paint job, and they have disengaged and will not take the steps to make it right.Business response
09/18/2023
This reply is in reference to *********************** aka ********************* 2023 ******* Palisade. I am the founding owner of *******- Twin City Paint & Body. I would like to personally help resolve Ms. ******* complaint If she is willing to talk to me, and me only. I will do to the best of my ability, satisfy her complaints on her vehicle. If the vehicle has to stay in the shop overnight, I will furnish her a rental vehicle at our expense. If she would like to talk to me for consideration, she can call me at
************ (cell). She will not be obligated and can accept my offer or reject it. I am also willing to accept other means of communications in this natter. Respectfully, ***********************************
Customer response
09/19/2023
Complaint: 20587725
I am rejecting this response because:The offer extended was to give another chance to attempt again to repaint the areas of the car that they damaged or painted without authorization. To date, they have been unable to match the paint despite reassuring us that the "can". The quality has not been to the level needed. We have no faith in the product they would provide and have lost all trust after being lied multiple times by representative. When we were last at the shop, we requested they make it right while and both individuals refused.
We feel it is appropriate for us to take the vehicle to a different body shop and have ******* Twin City Paint and Body be held responsible for that payment accordingly.
Regards,
***********************Business response
09/29/2023
In reference to complaint #********. I will archive this account at this time. I am still willing to work with the complainant if she so desires to change her mind. I will not put a time limit on it and will honor my intentions as long as she owns the vehicle. ******************************, Founder of *******- Twin City Paint & Body, Inc.
Customer response
09/29/2023
Complaint: 20587725
I am rejecting this response because: There was no change to the original offer, so this second offer was just a repeat of the original offer.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.