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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
While replacing a water heater, plumber stepped through ceiling causing damage. Damage resulted in a 4ft by 5 1/2ft section of ceiling being replaced, retexturing, and painting ceiling to blend repaired area with rest of ceiling. Repairs were completed by my contractor at a cost of $2200.00. Nagy plumbing only paid $700.00 towards repair stating that repairs were partially my fault since water heater was in attic. .Business response
04/24/2023
*************** noted is to replace his leaking water heater. The leak had caused water damage on his ceiling weakening the integrity of the product. There was not adequate access to the water heater with no flooring in ceiling to allow for proper removal and installation of the new water heater. My plumber did step through a section of the ceiling that was already water damaged from the leaking water heater. at the time of service we offered to have our but to come repair this section of the ceiling. *************** refused that offer. He chose instead to hire his guy. His guy repaired the entire ceiling at a substantially higher rate than our guy had quoted. We paid *************** what our guy was going to charge for the repair to us. Any additional charges for the ceiling are the responsibility of *************** after not allowing us to take care of it at the time.
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Contact Information
6081 Fm 439
Belton, TX 76513-9484
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.