ComplaintsforWarrantech Corporation

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a fridge on 2/24/2023 from Brandsmart the 1 year Warranty is up and our fridge completely broke on 8/1/24, so it is now being processed through "Guardsman aka Warantech aka Amynta Warranty " *********** has delayed this process for a month and has not "escalated" any of our request. We have been without a fridge for 1 month and have a family, medication that needs to be refrigerated and they do not assist. They are now saying its been approved to replace but still delaying the process for us to get a new fridge. A fridge may seem like nothing to someone but it is an every day part of your life, the emotional and health stress this has caused is unacceptable. I have never wrote a complaint but this needs to be addressed. I need to be compensated for the cost of eating out every day for 1 month with a family. Please contact me to help with this issue.

  

  Business response

  09/03/2024

  ********************,
  
  Thank you for taking the time to reach out about your experience with WCPS of Florida, ********************** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************** of Florida, ****

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They are not honoring the ************* on my vehicle.

  

  Business response

  09/03/2024

  Dear ************,
  
                  This is in response to your Better Business Bureau complaint regarding your *** claim.   Thank you for your patience while this matter was under review.
  
                  On August 30, 2024, we called and emailed you advising that we are missing the insurance declaration page and an explanation for the high mileage on your vehicle. On September 3, 2024, we received the required documents, and your *** claim was completed.  We called you and left a message.  We emailed you a *** claim breakdown letter advising of the eligible amount of the *** claim.
  
  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  ***************************************

  Customer response

  09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Wayfair.com on Sunday, 8/25/2024 about an ELECTRICAL issue I am having with a humidifier. The purchase date is Sunday, February 27, 2022 in the amount of $82.18. This amount includes a 3-Year Protection Plan by Warrantech for $7.99. ******* asked me to contact Warrantech (since I have a 3-year protection plan), because the coverage through them only covered the first year. I called Warrantech (Tel: ************) and spoke with two ***resentatives. I told them what was going on and asked them NUMEROUS times if I could send photos. They told me that they do NOT accept photos which doesn't make sense to me! I was asked, "Does it work?" I told them that it lights up, but that doesn't mean it is working properly. I also told them that burned marks are inside the based and a piece is melting, so that means there is something electrical going on. Also, it looks like mold or something is floating in the water that's in the base, but I can't check to see if it's mold because a main part is not removable to be checked or cleaned. After me telling them this, they refused to file a claim!!! The only thing the *** said to me is that it's working. This is p***osterous! All I want them to do is exchange the unit, because this can be dangerous! I have had cheaper humidifiers that have lasted years! I decided to try this brand because it was smaller and more sleek. Again, they refused photos! I have never heard of a warranty company that refuses photos!

  

  Business response

  08/27/2024

  ***************,
  
  Thank you for taking the time to reach out about your experience with Guardsman US.
  
  A ************* agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ Guardsman US

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a warranty from this company . I had a claim, that is approved, yet they have yet to email the approval over to the company to replace the air-conditioner. I have waited to speak with an agent and they are not at all helpfull please send the approval over to. All I need is an RA number and approval email sent to ************************************** and include acct # **********. I have been asking them to do this since July . Please help. The phone and email they have for me is ************ and email is **************************

  

  Business response

  08/09/2024

  ********************,
  
  Thank you for taking the time to reach out about your experience with *** Warranty Corp.
  
  A ************* agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ *** *****************************************  

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 5 year protection plan for an appliance. 3 years after the purchase, I attempted to open a claim through the warranty and it was extremely difficult. The line continued to get disconnected, not answered and dropped when I attempted to open the claim.

  

  Business response

  07/25/2024

  *****************,
  
  Thank you for taking the time to reach out about your experience with Guardsman US.
  
  We do want to apologize about the system errors that occurred when you were attempting to file a claim. Upon review of your contract, we see you were able to successfully file a claim today. If you have any questions,please contact **************.
  
  Customer Care @ Guardsman US. 

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Wednesday 07/10/2024 we noticed water on the floor in our laundry room. Water was leaking from the front of our Electrolux clothes washing machine. We purchased our machine in 10/2020 and purchased the extended warranty at the time of purchase. On 07/10 I initiated a claim for our clothes washing machine. I was told I would receive a call by 07/12. I did not. 0n Friday 07/12 I called back and was told we had to wait 3-5 business days for a resolution. On Tuesday 07/16 I called again and was told to call back again.On Wednesday 07/17 I called again and was told to wait the full 5 business days.On Friday 07/19 business day #5 I called yet again. I was I formed there was not a qualified repair technician in our area and that an alternative resolution was in the works. I was promised a final resolution if we allowed them one more business day and that I would receive a phone call or email on Monday 07/22. I requested to speak with a supervisor but was told no one was available. I called on Monday 07/22 in the morning and was told to wait till the end of the business day to receive a final resolution. I did not receive any communication from them. I requested to speak with a supervisor but was told no one was available. Today, Tuesday 07/23 I called again and again requested to speak with a supervisor. I spoke with **** who was patient with me but then proceeded to request we allow them now two more business days to come up with a resolution. I told them we had waited enough days and that I expected a resolution today as promised. **** reiterated that we needed to wait two more business days. By now we feel Warrantech operates by giving customers the run around. I am reaching out to the BBB as I feel I have done all I can to get Warrantech to fulfill their obligation and make the situation right in a timely manner. Since we do not have a qualified service repair technician in our area, we would like the same washing machine replaced.

  

  Business response

  07/26/2024

  *****************,
  
  Thank you for taking the time to reach out about your experience with Warrantech.
  
  A ******** Care agent has attempted to reach out to you about your current claim.  Upon review of your contract, we have made the decision to issue you out a check for the replacement of your unit. If you have any questions, please contact us directly.
  
  ******** Care @ ********************. 

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  American residential warranty 7/8/24 Appointment with AC repair pro through my Home warranty service ARW the company never showed up I called sent texts and left numerous voicemails no call no show. I call ARW and they said they couldn't do anything but send someone out 2 days from now after I took off of work for this and waited all day. They couldn't offer me a refund on my deductible without canceling everything the appoint is between 8-5pm two days from now so I have to wait all day again for service and miss work. When asked to speak to a supervisor there wasn't anyone available for 24hrs. This company is unaccommodating, has lack of customer service and has no accountability for the people they contract with. This isn't the only complaint I just let the other one slide. I pay too much a month for this type of customer service. When asked to speak to a supervisor there isn't one avaliable for 24hrs more waiting. It's 110 degrees where I live!!! I feel there should've been some type of compensation from my deductible since this was such an inconvenience AND I have to wait 2 more days AND take off of work. OR worked to find someone to come out tomorrow. Instead they told me I can call around and see if anyone could come out today or tomorrow isn't that what I'm paying you for??

  

  Business response

  07/16/2024

  **************,
  
  Thank you for taking the time to reach out about your experience with *** Home ***************************** Care agent has reached out to you about your current claim. The agent explained to you the limit of liability of your contract purchased from ARW and that the amount varies depending on the items and how long you had the warranty. The agent has addressed your concerns regarding the claims against the service center and will have your complaint reviewed by our regional service managers. While we are unable to refund your TSF, as discussed over the phone, we recommend you contact ARW directly regarding the point of sale for further review. If you have any questions, please reach out to your ************* agent.
  
  ************* @ *** Home Protection 

  Customer response

  07/16/2024

  Complaint: 21958670
  
  I am rejecting this response because:
  
  Regards,
  
  *************************

  Since my prior complaint I have more to add. After the first company  didnt came out no call no show the second person they sent I felt very uneasy about this contractor JNL) he was saying alot of negative things about the company (which turned out to be true) but he was trying to have me pay him out of pocket for his mileage without waiting for the warranty company and also pay him out of pocket to fix my compressor (that was overpriced) he said other unsettling things that made me feel unsafe around him when I complained about him the 1 tier representative ****** ( basically quality control) disregarded my concerns and stated the option of having someone else come out of my choosing isn't an option anymore since he already came out nevermind im telling you I feel uneasy about this contractor( I had my brother come over while he was there) this man Not company!  is still contacting me anyway ARW has a clause that they assign certain appliances a limited liability for my ** it was $500 no matter what is wrong with the ** and it increases by $50  every yr so $600 towards my ** but they don't tell u that or make it clear. I pay $90 a month for my warranty premier package and just Paid 4800 out of pocket to have my compressor fixed so based on this math there was no way they were going to cover anything because the majority of the alloted liability paid for the creepy guy's mileage so I'm getting $125 back and I've paid over ***** to this company over the last 2 yrs. It's not adding up. I've spoke with managers 1 tier and I definitely wasn't supported especially when I felt unsafe with one of their contractors. The customer service just isn't there. I'm working with the company to resolve the issue but I will definitely be canceling my services. 

  

  Business response

  07/18/2024

  **************,
  
  Thank you for taking the time to reach out about your experience with *** Home Protection.
  
  A ******** Care agent has reached out to you about your current claim. The agent had your complaint sent to their ******* service manager for further investigation regarding the information provided pertaining to the service center. You may be contacted regarding your complaint to gather more information if needed. Please continue to work with ARW regarding the limit of liability of your contract.  We do apologize about your experience, and we do not condone any inappropriate behavior. If you have any questions, please reach out to your ******** Care agent.
  
  ******** Care @ *** Home Protection

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had this warranty for several years now and today was the breaking point.I have had 2 issues since i have had them. First was my garage door opener and now my toilet.1st it was they didnt cover the door opener Today they dont cover the toilet so now i call to cancel the services and they hang up on me when tell me they can cancel it, then they charge my card right after I'm hung up on.

  

  Business response

  07/16/2024

  **************,
  
  Thank you for taking the time to reach out about your experience with *** Home ***************************** Care agent has reached out to you about your current claim. The agent was able to provide you with ARW direct line number and transferred the call to ARW for you to proceed with canceling. If you have any questions, please reach out to your ************* agent.
  
  ************* @ *** Home Protection 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against American Residential Warranty (ARW) for their unethical business practices and the constant runaround they have given me regarding a payout email and extremely low payout amount for a faulty high-end kitchen appliance.In early May 2024, we called ARW, and a contracted repair technician came to repair our built-in speed oven/microwave. The technician informed us that a spare part needed to be ordered. After a few days, we called the repair business for an update, only to find out that the appliance could not be repaired due to the unavailability of the spare part. We followed up with ARW, and that's when the ordeal started.We have called ARW multiple times, requesting the "mailed out payout email" with the amount they were willing to give us. Each time, they took down our email addresses and asked the same questions we had previously answered. I received verbal confirmation about the very low payout amount from a supervisor. However, we have not received any email containing the promised payout information.I spoke with a manager and several supervisors on two different days, complaining about not receiving the email and the low quoted payout, which was only one-third of the cost of a similar replacement. They claimed they did not have access to the account and that another department would handle it. They also claimed not to have the correct email address for me (after 3 years of sending reminders and notifications) and that they had sent an email to my husband's email, which he never received.Since our initial contact with ARW, they have not sent us the promised email. They claimed a check was "approved," but we have not received any email or check in the mail.ARW's behavior is unacceptable, and their practices have caused us undue stress and frustration. We request that this matter be resolved promptly and wish to warn others about ARW's practices to ensure they do not continue mistreating customers.

  

  Business response

  05/24/2024

  ************,
  
  Thank you for taking the time to reach out about your experience with *** Warranty Corp.
  
  A ******** Care agent has reached out to you via email. The agent was able to provide you with the original email sent regarding the cash out amount. If you have any questions, please reach out to your ******** Care agent.
  
  ******** Care @ *** ****************** Corp 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warrantech is the company that we used for extended warranty on our refrigerator. The fridge broke while under warranty, February 2024. The fridge is still not working and it's May 2024. They keep on sending people to fix the fridge and it's still broken. We have been asking for a credit or replacement since they haven't been able to fix the fridge and they have stopped responding to us. Even the technicians who came told us it is ridiculous that we don't have a new fridge yet.

  

  Business response

  05/22/2024

  ****************,
  
  Thank you for taking the time to reach out about your experience with WCPS of Florida ********************** Care agent has reached out to you about your current claim. The agent informed you that ********** has confirmed your unit is repairable and that we will need to continue with the repairs. Per the terms and conditions of the contract, we are unable to replace the unit unless the service center deems your unit not repairable or you qualify for the no-lemon guarantee, currently, you do not qualify. If you have any questions, please reach out to your ************* agent.
  
  ************* @ ********************** of Florida Inc 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩