Business ProfileforJem Enterprises
Current Alerts For This Business
Update: January 24, 2017, this business has failed to provide a written response for an outstanding complaint despite having worked with BBB in 2016 in addressing a pattern of complaint as described below:
BBB files indicate a pattern of complaints concerning product returns, customer service, contract cancellations, and un-authorized bank withdrawals. Consumers state that the business ignored their attempts to cancel the contract and return the product, company representatives and management were rude and consumers could not get the business to refund their money even after the cancellation of the contract within three days of purchase was approved. On April 28, 2016, BBB sent written notice to Kirby Vacuum Cleaners identifying the pattern of complaints. June 9, 2016, a representative from Kirby Vacuum Cleaner responded to BBB requesting complaint information that had been previously closed as unanswered and unresolved be resent to them so that they could provide written responses.
BBB files indicate a pattern of complaints concerning product returns, customer service, contract cancellations, and un-authorized bank withdrawals. Consumers state that the business ignored their attempts to cancel the contract and return the product, company representatives and management were rude and consumers could not get the business to refund their money even after the cancellation of the contract within three days of purchase was approved. On April 28, 2016, BBB sent written notice to Kirby Vacuum Cleaners identifying the pattern of complaints.
June 9, 2016,
a representative from Kirby Vacuum Cleaner responded to BBB requesting
complaint information that had been previously closed as unanswered and
unresolved be resent to them so that they could provide written
responses. BBB faxed the information to them the same day and is
currently awaiting their written business responses.
Additional business information
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 6452 Concord Rd, Beaumont, TX 77708-4315
- BBB File Opened:
- 12/1/1989
- Years in Business:
- 34
- Business Started:
- 12/1/1989
- Business Started Locally:
- 12/1/1989
- Business Incorporated:
- 4/23/1998
- Type of Entity:
- Corporation
- Alternate Business Name
- Blind Squirrel Productions
- B S P
- JJM Enterprises
- Business Management
- Mr. Jeff McCune
- Ms. Emily A McCune, Owner
- Contact Information
Principal
- Mr. Jeff McCune
Customer Contact
- Ms. Emily A McCune, Owner
- Additional Contact Information
Fax Numbers
- (409) 554-0786Primary Fax
Phone Numbers
- (409) 866-7228Other Phone
- (409) 499-3907Other Phone
- (409) 554-0786
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.