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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
February of this year I purchased a 2016 Kia ****** from 11th street motors and within 2 days of having this car my A/C was barely working, my car was squeaking, and my car wouldn't accelerate like it should. I went to the dealership to talk to the owner about the situation, he was getting loud and disrespectful with me and told me to take it to the mechanic that they deal with, which I did and for the past two months my car been in the shop because of my turbo engine needing a part. I'm getting the run arounds from the dealership, I'm paying my car note faithfully with no car to drive, I asked for a refund or to put me in another vehicle which the owner denied both options and I put 5 grand down and I feel like they don't take me serious and that my money went down the drain.
Business response
06/03/2023
The customer purchased a 2016 *** ****** and shortly after the purchase complained that the vehicles A/C was not workig properly and that the vehicle seemed to be loseing power while accelerating. I asked her to bring the vehicle to our recomended shop and found that the ** panel with the control k*** needed to be replaced. The parts were on back order but eventualy receved the part which repaired the ** control. The issue concerning the power was a bad turbo so we ordered a turbo and again took a while to receive because everything is on back order these days. Afer receiving 4 bad turbos i desided to order a new one from *** just to get this customer taken care of. After about a month I call the *** store and asked why it was taking so long to get the turbo in. His response was I don't know it should have been here by now. The following day he called me explaining to me that *** had put a no sale on all turbos due to an over abundance of issues. Once I found this out I realized that this customer has been more than patient up to this point that the only thing to do is to unwind the deal and return her money or to switch her into another vehicle of her choice. After some discussion she desided that she wanted her money back so that is what we did.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.