ComplaintsforMoBetter Mobile Mechanic
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Complaint Details
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Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sold a vehicle to me with promise of repairs never repaired it. Received the vehicle back not in working order and still haven’t received the title to the vehicle. Vehicle has significant damages.Customer response
04/30/2022
I have yet to receive documentation on the vehicle as far as bill of sale nor title.Business response
05/13/2022
This is false information we worked on her vehicle and she was tired of waiting so she told us to stop she has also sold this vehicle to someone else and I have text messages of her saying that I have multiple texts that proves a lot more I have uploaded some of the most important texts I can email the rest.
Customer response
05/13/2022
Complaint: ********
I am rejecting this response because:The vehicle was never sold the originalowners are saying that the vehicle was stolen from them and I will be getting a lawyer involved.
Sincerely,
******* ****Business response
05/13/2022
That is a copy of the owners Driver License and we also have the information to the people the vehicle was purchased from. In the text that ******* texted to the business line it states one that she has already sold the vehicle as well as we have copies of the vehicle being sold for 100 . As well as poof ******* saying she took the vehicle because she was tired of waiting. ******* has been mailed all paperwork dealing with said vehicle.Customer response
05/16/2022
Better Business Bureau: I have yet to receive any paperwork from this business in regards to the paper work and I have a police report stating that this car was later stolen from me. the previous owner has no knowledge of their vehicle being sold to me. The real owner of this vehicle stated that the vehicle was sold without their permission or knowledge.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.