ComplaintsforDone.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Last month I received anotification from provider that due to Nat. shortage they couldn'tfill my request and to just pick another medication from the 2 they listed. At the time i engaged care. I signed release of medical for the providers I had been with the last 9 years. As well as the medications I was on. Under no circumstances is it ok to just "willy nilly" prescriptions. After this they Finally sent in RX and indicated I needed to meet with provider. I indicated then I wanted a new one. This month. My original appt was scheduled the 11th with same provider. The provider did not show. After numerous emails I was sent a message that on the 17th at 6:45. Today around 10am. The day of appointment I was sent a message that a new provider will meet with me tomorrow at 2:30.Not only have I made adjustments with scheduling so that I am in a place capable of wifi to have the appointments. ******* I meet for my follow up from breast surgery to discuss the cysts that were removed. Making it impossible to meet this time. The company has received NUMEROUS emails from me asking for a provider throughout this time. This is also not a medication designed to start and stop. This is the second month I have experienced physical withdrawal and neuro complications due to the ********** of medication. The company has a policy of cancelling within 48hrs or you will be charged. How can you charge me if you didn't even give me 48hrs to prepare? Not only that. The complete negligence of the situation and anything to fix it is UNEXCUSABLE! I am aware of other individuals they have done this to. You cant do that to people and call yourself "HELPING"! It is gross negligence on both the business and providers side as well as ethical malpractice. I have MULTIPLE emails which I am happy to submit. I am requesting a refund for last months charges. That No charges incurr this month. I am also requesting a refund for the previous 3 months. There has never been a prescription called in on time.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
701 Brazos, Suite 1616
Austin, TX 78701
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.