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Business Profile

Vitamins and Supplements

Avantera

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is that Avantera deliberately stole my money and ghosted me. This is how they did that using deceptive and illegal business practices. During a holiday sale I saw on my instagram feed I purchased a vitamin supplement from them on 11/25/24. There was a big discount and the total charge was $33.15. I thought this was a one time purchase. Almost a month later I received an e-mail stating my order has shipped. I e-mailed Rain at customer support and said I did not re-order and asked to stop shipment. The reply I got was it has already shipped. I checked my credit card used to make original purchase and there was a new charge for $***** on 12/24/24. I e-mailed again stating I didnt sign up for a subscription and only wanted to make a one time purchase. They said I can refuse the package and they would issue a refund. When the package showed up in my lockbox I drove it to the post office and mailed it back. I then e-mailed customer support 4 separate times asking if they received the package back. Each time they e-mailed me back only asking how would you rate the customer service? And each time I responded not satisfied my questions are not being answered. I then started a dispute with my card company apple ********** ending 1609. The card company asked for proof that I did in fact mail back the vitamins. I did not have the proof as I could not find the receipt from my post office in **. But if I am given time to include it I can talk with the post master and ask if they can look that up based on the date I was there.I then called the company and explained said issues again requesting my refund and that *** had to start a dispute. They again would not reply to my phone call where I left a voice message. I deserve my money back and these thiefs need to quit taking whats not theirs. I have all e-mail coms with them and I think they should show you the e-mail chain on their end so you can see the blatant disrespect shown. I need to be refunded *****!

    Business Response

    Date: 05/06/2025

    We here at Avantera Health take consumer concerns very seriously.  We will reach out to this consumer ASAP to try to remedy this situation.  We apologize for any inconvienece this may have caused. 

  • Initial Complaint

    Date:01/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased supplements from Avantera, the product (Elevate) didnt work for me so I contacted them several times well before the trial period (30 days) was up. I have left phone messages, emails & sent messages on messenger They now have blocked me on messenger! Its now 6 months later & I have still been trying to contact them. They have not returned any of my messages!I have proof of the emails I have sent as well! You can see by looking at my pictures below when it was shipped & exactly when I sent the first emails, which were before the trial ended!

    Business Response

    Date: 05/06/2025

    We here at Avantera Health take consumer concerns very seriously.  We will reach out to this consumer ASAP to try to remedy this situation.  We apologize for any inconvienece this may have caused. 

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my previous subscription with Avantera and decided to put in another order using Avanteras black friday sale. Avanteras system reactivated my canceled subscription without my permission/authorization processing another order on top of what I ordered. I ended up receiving two boxes. I even emailed them when I received the email around midnight that another order was processed asking them what that was about. They said I reactivated my canceled subscription which I did not, their system reactivated it without my permission. And now in order to return the order I did not authorize, they are now saying I have to pay the return shipping. Their customer service is not being helpful.

    Business Response

    Date: 05/06/2025

    We here at Avantera Health take consumer concerns very seriously.  We will reach out to this consumer ASAP to try to remedy this situation.  We apologize for any inconvienece this may have caused. 

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a refund to items that I had ordered. The items shipped and **** Rain, told me to write Return to Sender on pkg and ship it back. I did that and they claimed they did the receive it. *** stated I need to go to post office and have them track it. He is now refusing to give me my refund. I filed a dispute with my cc also. Request #******. Tracking # when shipped to me: ********************** Emails as documention will be provided upon request.

    Business Response

    Date: 05/06/2025

    We here at Avantera Health take consumer concerns very seriously.  We will reach out to this consumer ASAP to try to remedy this situation.  We apologize for any inconvienece this may have caused. 

  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Basically it's a subscription services. The product works well but through research I was able to find better product for much much much less money. I did NOT sign up for automatic subscription yet they have added it anyway. Which is strange and unethical. The worst part is there website is set up to NOT include a space to cancel or update your "subscription" which gives predatory. The site is set up to scam you out of your money and there is NO real customer support.

    Business Response

    Date: 05/06/2025

    We here at Avantera Health take consumer concerns very seriously.  We will reach out to this consumer ASAP to try to remedy this situation.  We apologize for any inconvienece this may have caused. 

Avantera is NOT a BBB Accredited Business.

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