58 Customer Reviews
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Review from Ram M
2 stars02/22/2024
Worst service that they provide. We had to detach the panels from roof and reinstall them for roof replacement. They initially said it would be 30 days gap between detach and install. After detach, we had to follow up with them 15 times to get a date for reinstall, which is more than 60 days from detach date. My neighbor uses some other solar company, they were able to get it reinstalled within a week. I would never suggest this company for anyone.
Freedom Solar Power Response
04/26/2024
************, I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the type of service we strive to provide. We know how frustrating delays can be and we apologize for the extended timeline due to your unique situation. We also apologize that we didn't meet your expectations or our standards of quality service. If you have any other questions or concerns, do not hesitate to contact us.Review from Harvey B
5 stars12/15/2023
Hello;My experience with power outages began with Hurricane **** We were without power for 13 days. I met my brother-in-law in *****, ********* to get generators, gas, and air conditioners. My brother-In-law worked for Exxon and he had 75 gallons of gas for us. Thanks to him, we made it through **** Later, I was still not receptive to Solar Energy, but I knew I had to take care of my family if we had another storm. Then, it snowed. My sister had no power, and the plumbing froze in her house here and in Canyon Lake. We were fortunate and only lost power for a short time. I still ran off the people wanting to show me Solar Power. One day, I shocked my wife by saying that we needed to learn about Solar Power. I knew from other friends how expensive running a whole house generator on propane was for them and due to our health issues, knew I had to do something. We have plenty of sunlight and no natural gas. Therefore, Solar Energy was by far our best option. I looked up companies and reviews and set up a few appointments. I read an article that said SunPower had the best solar panels. I called, and later, ********************* of came to talk to us.*** was on time, knowledgeable, professional, and courteous. He listened to us and taught us about SunPower. When he started to calculate what our needs were, I gave him my requirements. I wanted it to work. Period! I dont like things that dont work. He listened and showed us what we needed and a few days later, we purchased his proposal. He kept in contact with us and answered every question we had. He made this experience very easy.If you want the best solar power solution and you want it to work. ********************* and SunPower are the people to work with. Sincerely, H. ******************************Freedom Solar Power Response
12/18/2023
****************,
Thank you so much for this feedback an we're so excited to hear about your positive experience with ***. Your business means the world to us. Please know, If you ever need anything at all please know that we will be more than happy to assist you. Have a wonderful day and Happy Holidays.
Review from Scott H
1 star12/14/2023
I was told that if I had to replace the roof, they would have to come out and remove the solar panels and reinstall after the roof was replaced. WRONG. They will only do it for a significate charge that was NEVER discussed! The reason part of the roof has to be replaced was due to holes they made in the roof and decking when they misjudged or mismeasured their mounting placements. They tried to blame the original salesman who has left the company. They don't honor their contract or word. Still haven't heard from the area manager since I called them on Dec 11 2023. Can't fix the roof until they can give me a data a time for removal before I can schedule the roofer!!Freedom Solar Power Response
12/27/2023
Hi *****, We are sorry to hear about your experience and want to do what we can to make this right. There is currently a ticket open for your situation, so kindly keep an eye out for communication from our service department. The next steps would be for us to have a crew come out to ***** any damages. If you need anything in the meantime, please don't hesitate to contact ******************************************Review from Ron R
1 star12/13/2023
I bought a home in June 2023 that had solar panels installed. This was a major part of my decision to buy this home. Our solar panels stopped working in September 2023 and I have been in constant (twice a week) contact with Freedom Solar and the manufacturer, Sun Power, about the problem. Both companies acknowledge the problem but have done nothing but promise it will be fixed. They frequently blame each other for the lack of service. They did send a man out in mid-November to look at the problem, but he confessed that he had only been with the company a short time and that he was unsure of how to fix it, nor did he have the proper tools to analyze the problem. I have also asked and submitted paperwork back in September to transfer the warranty. I have followed up regularly since the and still dont have a copy of the transfer. These two companies are the worst contractors I have had to work with in over 40 years of home ownership. I am now faced with hiring attorneys to resolve the nonperformance issues and I have lost hundreds of dollars in solar energy rebates. THIS IS NOT ONLY POOR PERFORMANCE BUT PLACES A STAIN ON THE ENTIRE GREEN INDUSTRY.Freedom Solar Power Response
12/20/2023
****************,
Thank you for the opportunity to respond to your concerns regarding your experience with Freedom Solar LLC (Freedom Solar, we, us, or our). We aim to give all our customers an outstanding experience and were disappointed to hear about this situation. Our Service Manager has been notified and is working to resolve this issue with Sunpower. A service site visit was completed ***** to address the panel outage and notes have been added to your account. We are committed to turning your experience around and our service department will continue to update you until this situation is fully addressed. Our Customer Experience Manager will also be contacting you to discuss this matter further. Thank you again.
Review from Lal K
1 star12/01/2023
First thing their sale guy did was lied to convince me to go for solar. They told that my energy bill will be zero once solar pnels are installed and opretational. Yes, I have proof to show it, they did calculate how much I paid for that time using my electric bill and they did a calculation to show how I can get zero energy bill one I go for 100% energy generation form solar. I fell to their lies and got started the project. Throughout the project customer serive people did not have any idea what was going on and they also lied, told whatever come to their head. After installing the panles I was looking for energy company who does net metering in *****, and I could not find any. Becase sale guy tshowed the calcualtion saying netmetering will give me zero bill. I asked abou this form Freedomsolar and they said there is non in ***** and some other states have net metering. They generally use same information for all customers regardless of state. I filed a compnain about this with ***** consumer prection agency and I have no idea what happend to it. The truth is you never get the same rate for your excess energy as what you pay get get enrgy form the grit. Power companies pay you whole slae price and you have ot pay retail price. For example, If I pay 12C per Kwh, when I provide excess energy to grid, I will get 4C per kwh. In addition to that you have to pay delivery charge for all energy you use. so there is never going to be zero bill. Freedom slar doe snot tell this to customers. Recently I had to get roof replaced after hail strom. They required 100% payment before the detach-reattache process is complete. Once you paid they will dissapear. There is no direct number to call sheduling. Alway they say somebody will contat me, buy after 6 weeks no body called me, I had to call theym to know that my reinstalltion is scheduled 2 months after the roof was replced. I donot recomend or reffer this company for anybody. Their customer service has worst people.Review from William S
1 star12/01/2023
When I purchased the panels they were very responsive and did a great job. I had storm damage and my panels had to be removed while the roof was replaced. Freedom Solar had to be paid before they would even schedule to uninstall the panels and they day they were supposed to arrive they rescheduled. They told me that they would be back in 2 to 4 weeks to reinstall the panels. They uninstalled them on Oct 3rd and they still haven't been reinstalled. They had to be paid before they would schedule the reinstall so they have no incentive to do the reinstall. I can't even get a date when I can really expect to get a crew here. I've been given multiple dates and they don't show up. Yesterday I received an email saying that they didn't realize where I lived and they didn't have a crew in my area.I used to recommend this company and SunPower panels to everyone but I will no longer be recommending them.Freedom Solar Power Response
12/27/2023
Hi *******, We know how frustrating delays can be, and we apologize for letting the quality of our communication slip through the cracks. After reviewing your account, we are pleased to see that your panels were reinstalled on 12/12. We appreciate you taking the time to tell us about your experience and have submitted your feedback to the right teams to help us improve for the future. If you need anything else from us, please don't hesitate to reach out as we are happy to help.Review from A. F.
1 star11/17/2023
I think I have the same problem as another reviewer *****. I was to have my roof replaced. It took me numerous weeks of calling multiple times to even get a link and invoice to pay which **** to be done in advance and is more than others to do so they were able to remove the panels, even though it was delayed because of an issue with a crew that had to be fired. They did set a date last week to reinstall again I had to call numerous times to get payment to them and even though I called multiple times, including the day before to get verification, I came home last week and the panels were still on my porch and my porch items were still blocking the area access to yard. After numerous calls and messages and request to have someone call me personally, I got an email this afternoon, saying that it will not be placed for another three months. In the meantime, they have my money upfront for which *** paid more than other places, and ** losing out on the money that I could be saving from using the solar panels.I now regret using this company because they have grown so big they no longer have the local customer service that used to be so good. I would think that they should still have to honor the warranty for their products even if its installed or D installed by somebody else if they are unable to do so in a timely fashion.Customer Response
01/14/2024
It took the comment above, but I was actually able to be in touch with someone only after I recovered a prior email. I was able only to communicate via email. I was put on a list to be expedited. I had been given a date in January and I was unsure if they would install on that date or not. Well, they did a nice job. My solo is reinstalled. The main issue I have is that they dont have the customer service. I feel they had previously and hopefully they will continue to work in that regard. At this time I would move my stars up to a three if that was possible.Review from Goutam T
1 star11/13/2023
I wish I did my research on Freedom Solar. I assumed that Sunpower dealers (I was their client in different state) would be great and in this case it is Freedom Solar. They scheduled a consultation and everything looked good. The hassle starts with scheduling. I signed the contract on Aug 1. Till today, the installation has not been done. 3.5 months+ to finish installing solar panels on single home. I think I made a big mistake. Now I worry what would happen if I ever face a problem with the solar panels and other things.Never choose them for the way they lie about scheduling and not keeping up the schedule and indefinite delays. This is insane and I feel sorry for the customer service folks who had to take all my frustration.Freedom Solar Power Response
12/27/2023
Hi ******, We would like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. We know how frustrating delays can be, and we apologize for the extended timeline due to your unique situation. We are happy to see that your system has been successfully installed and is fully operational. If you need anything from us in the future, we'll be here.Review from Beverly M
1 star10/30/2023
freedom solar doesn't give all the details for this solar. i was not told about a loan . the sales person that talked to me did not say anything about a loan. he also told me that this is a government funded project ... no money out of pocket so i felt alright about it. i now realize that they were just selling their product. now to remove the solar panels from my house the want to charge.i think they prey upon senior citizens, ...I did not know of the loan until i received a statement in the mail stating that i had a loan for ****** . this is not a true business procedure..freedom can take these solar panels asap...Review from Tony N
1 star09/21/2023
I would not recommend this company to anyone. They a bunch of fraud. Fast to take your money, but very slow to get anything done. Freedom Solar from *******, ***** installed the solar panel at my house back in 2021. The total system was $47,537 before tax credit. My monthly billing was still high over $200 each month. Okay, I decided to add more panel in October 2022. Hopefully, with additional solar panels and Tesla Powerwall it would cut down the electric bill completely. They didn't even install it till March of this year. Another $65,827 in debt from this fraud company. They scheduled to come out on 9/14/23 to turn on the solar panel. Then rescheduled to 3pm that day because they had emergency and didn't even show up. They rescheduled it again for 9/21/23. for 3pm. I took off from work just so that someone would be home to finally get it done. I waited till 3:10pm, nobody here and no called from anyone. I called the customer service. ******, said the crew is 8 minutes away from my house just wrapping thing up from their work from this morning. Around 4:30pm, still nobody here or any called from the crew. This don't make any sense that my monthly bills is still over $200 a month not including for both finance payment over $500. Over $100k worth of useless solar panels. I'm suppose to continue waiting and reschedule the appointment? Take off from work without pay so that the crew don't show up again. Just stay from this company all together.
Customer Review Rating
2.43/5stars
Average of 58 Customer Reviews
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