ComplaintsforWestlake Housing
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Complaint Details
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Initial Complaint
03/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Water bill usage and amount billed is incorrect.Third party bill management statement is not matching the property amount owed.No one to correct issue of incorrect meter usage amount.No explanation of high bill of usage.Meters not maintained or monitored properly.No way to read meter or to take an image of meter usage numbers.Property Water usage and amount billed need to be audited by city inspector or inspection is needed.Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****** Parc is where I live. It is an over 62 years of age low income housing under the management of Westlake Housing. There are three elevators- two go up to the fourth floor. Only one elevator is working that only goes to the second floor. The broke elevators are preventing seniors who are in wheelchairs from coming down. Also several residents have no working air conditioning.Initial Complaint
06/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I lived at ******************* Apts @ apt ************************* *********************************** for a year, I moved out May 5th 2023, basically, my Concerns are my deposit, **** and ****** says it's a corporate issue but they say they will contact corporate, I contact corporate, and left a message and haven't received a call back yet, I would like to know more information concerning my refund on my deposit. That's all, Thank you.Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is not just as a complaint against Westlake Housing but also a request for them to re evaluate the management team at ***************** 1 in ************. ******** When I arrived home on the night of June 6th at 6:30 pm, my apartment was unlocked. It was apparent someone had been in my apartment without my knowing. I was not called by the property management office, there was no notice on my door, nor was there a maintenance notice inside. After thorough review I realized i had no running water. I called and left several messages with the emergency maintenance. I sent frantic emails to property management.I inquired with my neighbor across the hall. She said she did not have a notice either. She was without water for most of the day. Men she did not know came to her door to install a water meter. No advance warning. At 9:30 pm ***** one of our maintenance men knocked at my door as a response to my calls. He looked around and said an outsourced company is doing the installation of water meters and neglected to turn the water on at the main pipe downstairs. He said they will continue on a Tuesday and hes going to make sure they get my water back on. ***** said no one but the first floor received advance notice because thats as far as his supervisor got with notices. He also said the meters were being installed because soon residents will be paying their own water bills but that JJ the manager hasnt posted that yet. Case #2 the elevator has been out of order since Saturday June 4. Very few residents including myself has been able to take garbage down to the dumpsters. These are important issues that breach confidence and trust of adequate property management.
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Contact Information
515 S Capital of Texas Hwy, Ste 100
Austin, TX 78746-4305
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.