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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Upon my move in day me and Nickoy one of the property managers in *********** ** did a walk through of the unit. We discovered that the toilet in the master bedroom did not flush. She assured me that maintenance would be out that day to fix it since I am a new resident and it would take priority. The next day when I had my belongings moved into the house so discovered that the unit has no hot water and another toilet does not work. I called and texted the property management multiple times with no response. I called the emergency maintenance line over 10 times and no one came to my residence. Now I have been in the unit for over 3 days with no hot water and no functioning toilet. After they received my deposit and prorated rent I have never heard from my property management again. Very shady business and they do not care about their tenants.Business response
06/21/2023
The tenant, ********************, moved into her unit on Friday, May 26th,2023. Upon inspection, it was discovered that the toilet in the primary bathroom was not functioning properly. **************** was informed that since there were two other working toilets in the unit, it would not be considered an emergency over the holiday weekend. Our dedicated maintenance supervisor, *****************, promptly engaged with **************** and her father over the weekend to address the toilet issue and also discussed the hot water problem that was reported. **** informed **************** that the water heater would need to be ordered and replaced.
Upon returning from the holiday weekend on May 30th, 2023, our maintenance supervisor promptly installed a new water heater and repaired the primary bathroom toilet, which was the only one not functioning at the time. Please be assured that our maintenance requests are handled in a prioritized manner.Given the circumstances of Memorial Day weekend and the need to install a new water heater, which is not considered an emergency, we made it our priority to address these matters on the first business day following the weekend.
Our utmost priority is our tenants satisfaction and comfort in their new home. We genuinely hope that **************** is now content with the resolution of these issues and that she is enjoying her new residence without any further complications, her happiness as our valued tenant is of utmost importance to us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.