Customer ReviewsforUnaliWear, Inc.

I purchased the UnaliWear watch for my 85 year old brother last year. The main reason I picked the watch over the necklace fall device was the fact you never need to remove the device when charging the batteries. I have no complaints about the unit but I have issues with their return policy. From the website I believed that we owned the watch, batteries and etc. My brother had to move to a nursing home this March. I contacted them to return the unit and get the balance of the annual contract($349.75) back. I was told that until everything was returned to them, they would inspect, there would not be any refund in fact you could owe money if any parts are missing. This information should be stated on the opening page of their website. Not hidden on the back page.I called and emailed them to discuss the $219.00 charge they applied to my refund. They said there was damage to the back of the plate which I did not see any before returning the watch. When I followed up with any email last month they didnt bother to answer me. I should have taken pictures of all the parts before returning!Suggestion, Be very careful with this company! I assume this is a very small operation since it can take 2 to 3 days to get a phone call back and no one answers their emails.

We are surprised and saddened by this 1-star review. The reviewer's brother wore his Kanega Watch regularly for well over a year. As she indicated, her review has nothing to do with our watch or its performance for her brother. Regarding her return experience, it is clear on our website, including during the checkout process, that the equipment needs to be returned to us in good condition and then we issue a prorated refund. We are really sorry for the reviewer's confusion. In terms of us responding to her, we do prioritize getting back to current wearers and their loved ones with timely product/service concerns or questions, so it is possible that it could take 2 days to respond to questions related only to billing. We have thousands of wearers across the country but continue to grow and hire to serve the needs of our wearers and those that care for them.

My 86 year old mother purchased this watch to have piece of mind in her own home. It was a pro key from the start..bulky for her frail wrists and sounding the alarm whenever she walked from one room to another. It states it is "water resistant" which ked her to believe she could wear it in the shower, (where most falls happen for elderly). The watch eventually just fell off her wrist onto her bed while she was sitting. (2 months she wore it.)They tried to get her to exchange the watch, stating it was defective, she asked for a refund. They used the word "defective" twice, and eventually refunded the $500 for the watch and charged for 3 months price of the watch. The call to return was 3 days into the 3rd month th, a $60 fee. We complained and received the 3rd month refund, but never received the $199. Activation fee for a "defective" watch. It is now in the hands of our attorneys.I advise you to go elsewhere to protect your LOved ones, these people clearly just take advantage of seniors.

Per our multiple calls and emails with you and your Mom, we did our best to explain our policies and accommodate you - even providing a refund on a partial month of service (note prorated refunds are calculated on when the watch is returned to us, not when someone contacts us to EOS; since we can't turn off any of the watch's emergency response services until the watch is back in our facility, for liability purposes). As we communicated to you, the Kanega Watch is designed to be worn in the shower. The falling off her wrist was likely due to the clasp on the band not fully being engaged. As we mentioned in our communications, for those small percentage of wearers who have issues with our standard clasp band, we have an alternative silicone/magnetic option, which you declined to consider. We can see from your Mom's activity with her watch that she was a regular wearer, so we are really sorry to lose her. We can't refund the $199 set-up fee, but we have offered to waive that fee if your Mom wants to reconsider ********************* Either way, we wish you all the best in finding a medical alert device that best meets the needs of her and your family.