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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We signed a year contract last year in march 2022. Their service was to facilitate importing invoices from our accounting software to their online platform. The process itself was full of continual problems that would break the process all together. Due to their auto renew policy they signed my company up for another year of service, over $13,000 dollars worth. When their sales agent reached out his email was misleading asking for approval of the renewed agreement. Not wanting to renew the service we did not reply. Deceptive practices that lead to a subscription we do not want or need for the year. Our next step unfortunately will be litigation.
Business response
04/03/2023
A Vice President at Customer has acknowledged the renewal of our contract pursuant to terms provided in BOLD AND ALL CAPS in the agreement. We provide a notice of upcoming renewal to customers to remind them of these terms. The allegation of deceptive practices is unfounded and defamatory and should be retracted.
Customer response
04/04/2023
Complaint: 19635290
I am rejecting this response because: Due to the attached message received you can see the sales associate requesting for confirmation of service renewal, No notice of automatic renewal was mentioned. In addition there are two services we are getting charged where one we have canceled over half a year ago and yet still are being charged for.
Regards,
***************************Business response
06/06/2023
Thank you for your email. We have recently expanded our services to the client and believe that all customer related issues have been resolved. We trust the client will agree that the concerns expressed in the complaint have been addressed.
Regards,
****
Customer response
06/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** was a big help here and hassle free.
Regards,
***************************Initial Complaint
02/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up for their rig location services. I was locked out multiple times and the app didnt work correctly so I canceled via email and a phone call. At least 10 times I have done this. They keep sending me bills monthly and I have no log in, no access to the app because they are aware that I canceled but keep billing me.Business response
03/23/2023
Customer purchased an annual subscription in May 2022, billable monthly, but has made no payment. We have no records of this customer experiencing difficulty with our service or attempting to contact us.
Customer response
03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.