Customer ReviewsforCovert Buick GMC

I purchased a new vehicle in 2018. I had car problems in 2019. I called the dealership found out I had an extended warranty I didn't ask to purchase. The extended warranty was mailed to me. I talked to the finance manager. Nice asked, "should I have had those extended warranty papers when I left the dealership along with my car purchase papers?" He said, "yes." He suggested I lost the papers. He said he was an honest man. I t9ld him you must became honest and upstanding after I walked out that dealership. After talkimg to him twice no one would take my calls. However, the papers was mailed a year later. This dealership was shady, dishonest, and deceptive. Because of these tactics my car payment was inflated. The sales person and finance team got a higher commission. They wasn't considered about my finances and my family. I believe they have this to other consumers. This is why I contacted my senator, Attorney General, BBB, and some other agencies. I do not want this to happen to others. This happen at a time when my mother became seriously ill. They put money in their pockets. I'm still upset about it. I just had to get a fourth battery and after many repairs. This was it for me. If I knew how easy it was to file these complaints back in 2019. Plus, this car is basically a lemon. I didnt know I could file a lemon law claim against dealership. This has get done within 24 months and limit of ***** miles. I would have taken care of it then. It took me one day. If you have been had unfair practices from a dealership file all the complaints you can with certain agencies immediately. This is an honest statement. The dealerships are hoping as consumers we will give up. If you look up information right when incidents happen. This will allow a better solutions to protect your rights as consumers. Please look up Demand Letter before taking any legal actions. Yes. dealership can be sued in the **************. Know your rights & do your research.

The salesman ***** promised that the vehicle would be ready to go by a particular time considering I was driving in from ***********. When I arrived at the dealership, the car was not ready. In fact, I had to wait 5 hours for ***** to remove the illegal window tint that he said would not pass inspection. (That should have been done before the vehicle was even listed for sale.) I asked ***** to have the windows re-tinted to a legal tint, the tint he installed incorrectly had a visible tear in the middle of the window. He also said the vehicle would be detailed inside and out. That was a lie. There were many stains throughout to include the disgusting seatbelts. After finally receiving the vehicle, 5 hours later. ***** decided to tell me about a safety feature that this particular vehicle has that turned out to be a $2,000 mechanical issue. Something tells me he knew exactly what was wrong with the vehicle and decided to disguise the issue as a safety feature. ***** did all of this after finding out that I was a disabled veteran. He said he was a veteran as well and that he would take care of me.Moving on to ******, the finance guy. You really have to read through your paperwork. ****** signed me up for multiple warranties and contracts without first discussing them with me.Last but not least, I bought this vehicle on July 14th, 2023, and have yet to receive my registration. I reached out to the title and registration office at the dealership to follow up, and I was told my file was incomplete. (Im not sure why they hadnt reached out to me sooner to have this situated.) Turns out, ***** the salesman never placed a copy of my inspection in my registration file to complete the process. I have sent a copy of the inspection, and have not heard back from anyone in over a week and I have tried to call several times with no answer from the title and registration office of this dealership. (My dealer paper plates expire September 11th, 2023)

Amazing they promote family and ******** care but when I wanted to order a new GMC Ukon Denali they were bragging that I could order and pay 15% over list because they could complete the order better than any other dealer. Wow when during a hurricane everyone complains about overcharging for gas ! Greed price gouging from Covert but guess what I will never buy from them again. And I will pass it on.