Business Profilefor1st Credentialing

We contacted this business for their services. We had an agreement that they would start the work at the beginning of a specific month (which they did not, in fact they did not begin the work until 3 months later after the agreed upon time). Once they finally did "begin" they did not send us anytype of timely communication or updates on what (if anything) was being completed. We were told that we would receive Progress Reports every 2 weeks, but that never happened. We only received 1 Progress Report after numerous emails and complaints inquiring about the progress of our work almost 6 months later. We had already done more than half of the work ourselves at this point whilst waiting for them to start. The individual(s) assigned to our case kept changing and/ or were constantly "out of the office" almost each time we attempted to reach out to them to get a status update. Then months later (about 1 year later) they sent us bills for work that was not even done or that we were not even aware of what/ how it was done (again no proof or work or Progress Reports were sent to us along the way as initially promised so we had no way of tracking what was actually completed or incomplete, etc.). It was a disaster. They would occasionally respond to emails and say they were going to get certain things done and then email us once they did, but then would never follow-up and actually send it. It was very frustrating and stressful.Ultimately, the entire process was completely disorganized and no progress was made. They wasted our time and now are demanding money and sending us "collection notices". This is not acceptable. We would like to see proof of work that was actually done in a timely manner. The minimal work that they maybe did do was NOT done in a timely manner as initially agreed and we lost clients because of it. Ultimately this is not the type of service we had agreed to pay for.*They do NOT reply to any of our inquiries regarding their bills/ collection emails.