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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I never signed up for their correspondence and have tried unsubscribing, yet they keep calling me from different phone numbers at least 5 times a day. This is turning into borderline criminal harassment.They mostly call as insurancequotes.com.
Business response
04/11/2024
***** Bin ****** -
We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes take a few days for the proper changes to occur in our partners' systems.
Please do not hesitate to reach out with further questions or concerns.
Thank you.Customer response
04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** Bin ******Initial Complaint
03/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted the company, who is trying to apply car insurance to a vehicle I do not even own. The girl I talked to was not willing to help and was very very rude. Most responses were met with a rude ugh repeatedly, and my last straw was when the employee had nothing to say other than Oh My God in a very rude manner. I hung up afterwards to call the BBB because its very clear this organization is 100% incompetent and well aware of the fraud they are trying to accomplish.Business response
03/22/2024
***************** -
We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes take a few days for the proper changes to occur in our partners' systems.
Please do not hesitate to reach out with further questions or concerns.
Thank you.Initial Complaint
06/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the services of online internet leads from this company. The leads did not work as I anticipated and the service was not as good as advertised. I attempted to cancel my account on May 1, 2023 via a written email to their support team. I got no response so I made a phone call after that. The representative said to cancel the account using the ******************** portal and to "pause the leads until the account runs out." I did as instructed and then was continuously charged. I attempted to call again and kept getting messages that no one was available and to try again later, after which the phone would hang up. I would hit a prompt to leave a message and there was no voicemail box for me to do that, it just kept hanging up. I sent two more emails with no response. I called again on 6-15-23 and the customer service representative I spoke to said I was "lying" about attempting to cancel the account and she shows no record of anything. She then said I owe them money because I was still getting their service the last month. I told her I don't owe them money because I've been attempting to cancel and I haven't been using the services/leads. She said that wasn't true and kept attempting to collect a "past due balance." I requested a supervisor and she said "we don't have one for you to talk to." I said I'd hold and wait and she said no. I then asked for one to call me back and she said "'our supervisors don't have time to talk to people that aren't truthful and that owe us a balance." I asked then if my account would be cancelled and she said "'No, I won't do that until it goes through an internal review process." I then asked for her name and she abruptly hung up on me. I am horrified by this experience and will make sure my colleagues know of all of this.Business response
06/22/2023
To whom it may concern,
We have discussed this refund with the customer and he has accepted our resolution. We believe this matter to be resolved.
Initial Complaint
06/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A rep from this company called and I told her not to call me anymore. She said that she would remove my name from the call list. A minute later I got a call from a blocked number, which I declined. I then got another call from a blocked number. The same woman that I told not to call me said "Do you want me to come to your house to beat your f***ing ass?! Over there on M***** ******** outside b***h!" What kind of business has reps that call to threaten people when they ask not to be called again???Business response
06/13/2023
************************** -
We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes take a few days for the proper changes to occur in our partners' systems.
Please do not hesitate to reach out with further questions or concerns.
Thank you.Initial Complaint
05/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recently paid $2000 to All Web leads. My rep was *******. I have purchased thousands of live transfers over the past 12 years in the insurance business. The rep told me over the phone multiple times that theres a 1 minute buffer. She emailed me in writing that theres a 1 minute buffer. Every other live transfer company Ive ever bought from defines buffer as no charge if the call ends within the buffer time which in this case was said to be 1 minute. After a few days I had received a transfer call that ended in about 40 seconds after the lead told me he had no income to pay for insurance. I was shocked to see that I was still charged for the lead. The all web rep instructed me that Id need to go through a lengthy process to seek a credit for that lead. Afterwards I spoke to a customer service rep who said to me on the phone there is no buffer If my sales rep had ever told me that there was no buffer upfront I wouldve never purchased from All web. I believe it was deceptive and the definition of what a buffer is with live transfers is pretty cut and dry with all other companies that Ive worked with and unfortunately all web is not being clear about their policy if the call ends in the first minute. *** never asked for a refund like this from a lead company in my entire career. Very frustrating to find out that the semantics here end up being misleading.Business response
05/03/2023
We have explained the error in communication to the customer and issued a refund of his remaining balance. Refund was processed in our system on 5/2/2023 and expect that to process for the customer within a few business days. Customer indicated he would rescind the complaint with refund of funds.Customer response
05/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
02/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Despite being on the Do Not Call registry, I received an automated/robo call today about car, homeowner and health insurance from a spoofed phone number. The bot took my info (I provided it to discover who was behind this ILLEGAL call) and ***** called back to continue the sales pitch. Asked who she was with and where they're based. She said Insurance Quotes in ******. I informed her I'm on the *** registry, that the initial call was illegal and that I was filing complaints against Insurance Quotes. The *** and the ** Department of Insurance are next.Summary:1. Insurance Quotes initiated contact using a SPOOFED phone number - sketchy and shady.2. Insurance Quotes violated the Do Not Call registry by doing so.3. "*****" from Insurance Quotes also used a spoofed number when she called back. I informed her of my *** status and instructed her to remove me from her prospect call list.4. I have never done business with Insurance Quotes, I have never requested information from Insurance Quotes, and I do not appreciate being interrupted in my work day by a robocaller working on behalf of a company with obviously no ethics.Business response
02/02/2023
****************** -
We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes take a few days for the proper changes to occur in our partners' systems.
Please do not hesitate to reach out with further questions or concerns.
Thank you.Customer response
02/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
All web leads keeps trying to charge me $116.50 to an old bank account for leads I did not use and returned or attempted to due to them being unusable (disconnected numbers, deceased, etc). It has been seen March 1st and at least every other day, give or take, they try to charge me this amount. Its frustrating, its December and it still has not stopped. Id like for this company to stop trying to charge my bank for unused products.Business response
12/15/2022
Hello, we spoke with ************** and have closed out the account and cleared out the balance to resolve the issue.Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
First I am A insurance agent and ********************* a sales rep for insurance quote sold me there product and stated I would receive leads that where currently insured, no tickets or accidents. When I asked for returns on bad leads that i had motor vehicle records of tickets, accidents or no current insurance and ask for my deserve credit, the servicing department which it seems are all supervisors said, well if the client lied and didnt put that on our form then I would not receive credit even though I had proof it did not matter to the insurance quote team. Me being dumb still invested into them because I did get a couple good leads. But now that I invested another 1,000$ I havent received any leads because the bid went up and need to pay more to get leads. This company does not explain clearly there process, didnt respond to my email complaints only got someone because I called. They take advantage of sales agent.Business response
09/23/2022
We have been unsuccessful in reaching ************ to discuss his concerns. In an effort to resolve them we are going to be submitting a refund request and will send a confirmation to ************. We would love the opportunity to discuss his concerns with him further if he would like, he would just need to return our call to our Customer Success team.Initial Complaint
08/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This is a call transfer business. AWL has repeatedly charged me for a service that they did not provide. Several of their CS reps have stated that there was some sort of system issue causing transferred calls to not go through. Some reps will provide great service and refund the money since I did not receive the service I'm paying for and some reps don't care what so ever. If a call is sent to me and I try to answer and there is no one on the line I am not going to pay $60-$100 dollars for it. The reps refused to refund my money and said they would give me 50% of it. This is blatant thievery and is unacceptable. How can you run a business like this where you steal your customers money by not providing the exact service they are paying for? I will be going to the full extent to get my hard earned money back from this company.Business response
08/22/2022
To whom it may concern, we understand that our service will not always be a fit for everyone. We have refunded the customer and closed the account per his request.Initial Complaint
08/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been receiving non stop spam calls and texts regarding health insurance quotes in violation of the federal do not call registry which my number is listed on. This company falsely claims that I inquired about insurance in an attempt to circumvent do not call requirements. I have have had employer sponsored coverage for over 15 years and have never had a reason to inquire about any insurance products. I want this company to remove my information from their do not call registry and provide me with every client that they have given or sold my information to.Business response
09/01/2022
********************** -
We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes take a few days for the proper changes to occur in our partners' systems.
Please do not hesitate to reach out with further questions or concerns.
Thank you.
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Get a QuoteCustomer Complaints Summary
34 total complaints in the last 3 years.
5 complaints closed in the last 12 months.