Complaints

This profile includes complaints for All Web Leads Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  All Web Leads Inc

  9004 Anderson Mill Rd Unit A Austin, TX 78729-4501

  
• 

  All Web Leads Inc.

  1860 Blake St Ste 900 Denver, CO 80202-1264

• 

  Insuranceleads.com

  6400 Laurel Canyon Blvd Suite 460 North Hollywood, CA 91606

• 

  All Web Leads Inc

  7300 Fm 2222 Bldg 2 Ste 100 Austin, TX 78730-3204

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase leads through them and have for awhile They have me on Pay as You go. Today I noticed that they are illegally charging my card on Automatic payment. I tried to contact them but of course no response. i can't seem to fix this issue on my own and no one is responding to me.

  

  Business Response

  Date: 04/08/2025

  To whom it may concern, we spoke with Mr. **** and have resolved this issue to his satisfaction. 

• Initial Complaint

  Date:07/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company obtained my phone number in error or illegally and will not stop harassing me. They call and text me 5 to 15 times a day. Initially i would answer and tell them they have the wrong number and they stated each time they would remove my number from the contact list but then call me again that same day. I've blocked their numbers at this point but I feel the number of calls are getting worse and I don't know what to do anymore.

  

  Business Response

  Date: 07/24/2024

  ************** -

  We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can sometimes take a few days for the proper changes to occur in our partners' systems. 
  
  Please do not hesitate to reach out with further questions or concerns.
  
  Thank you.

  Customer Answer

  Date: 08/14/2024

  Complaint: 22034238
  
  I am rejecting this response because:
  

  This company has obtained my phone number in error or illegally and stopped contacting me a couple days after my last complaint but now has begun contacting me again, this evening they called and texted at 1030 pm. This is unacceptable.

  
  Regards,
  
  *****************

  

  Business Response

  Date: 08/29/2024

  ************** -

  We are sorry that you are continuing to receive calls and messages from these companies.  This is not the experience that we try to cultivate for our consumers.  We would just like to assure you that we have worked hard since you reached out to communicate to our partners that they should not contact you in any way. 
  
  Since you have reached out, we have communicated directly with the partners and received written confirmation back that you have been removed from their marketing campaigns.  We will continue to monitor their activity to ensure that all of our consumers have an optimal experience.
  
  Please do not hesitate to reach out with further questions or concerns.
  
  Thank you.
  

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to formally lodge a complaint against All Web Leads regarding unauthorized and unethical business practices. I signed up for a trial with All Web Leads, which advertised sending leads directly to my phone and transferring calls. However, I cancelled the trial, due to the service failing to meet advertised standards. The callers did not respond, and the leads provided were not from the specified location, etc.Despite cancelling the trial, All Web Leads retained my card information and continued to make unauthorized attempts to deduct funds from my account. Eventually, they succeeded in withdrawing over $200 without my consent. I had set a budget for the trial, which they exceeded without my authorization. According to the guidelines, the service should have stopped at my budget threshold. Their purposeful overcharging to take additional funds is a clear indication of a scam and fraudulent behavior.When I contacted the company to address this issue, I was met with unprofessional, rude, and condescending behavior. The representative refused to listen to my concerns or offer a resolution, and ultimately hung up on me after making disrespectful comments.I find these actions to be highly unethical and indicative of a scheme to defraud customers. I urge the ********************** to investigate this matter and take appropriate action to prevent other consumers from experiencing similar mistreatment.Thank you for your attention to this matter.Sincerely,******************

  

  Business Response

  Date: 06/24/2024

  Hello. Our billing credit card authorization has a check box that gives approval to continually charge the card for products provided, this was selected when the credit card was added to our system. We understand that sometimes there can be confusion and we put forth effort to resolve these matters successfully with our customers. We have gone ahead and refunded the $200 and reached out to advise ******************** of this resolution, we believe this to be resolved successfully. Please reach out with any further questions or concerns. 

• Initial Complaint

  Date:06/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past 10 minutes I have received 7 phone calls and 5 text messages (with more to come I am sure) from insurance companies reaching out indicating I have requested an insurance quote. I have not. One of the calls is from my home state where I have not lived in over 15 years. I answered one of the calls and they said that this company (InsuranceQuotes) sold my information indicating I was interested in getting insurance quotes. I am not. I have never heard of this company nor have I provided my information to this company to request quotes on my behalf. I am being harassed by phone calls and emails. I would like no further contact from this business nor the companies it sold my information to. I can provide screen shots of the phone calls, I did delete the text messages and **** them as spam.

  

  Business Response

  Date: 07/03/2024

  Dear **********************,
  We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can sometimes take a few days for the proper changes to occur in our partners' systems. 
  
  Please do not hesitate to reach out with further questions or concerns.
  
  Thank you.

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for their correspondence and have tried unsubscribing, yet they keep calling me from different phone numbers at least 5 times a day. This is turning into borderline criminal harassment.They mostly call as insurancequotes.com.

  

  Business Response

  Date: 04/11/2024

  ***** Bin ****** -

  We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can sometimes take a few days for the proper changes to occur in our partners' systems. 
  
  Please do not hesitate to reach out with further questions or concerns.
  
  Thank you.

   

  Customer Answer

  Date: 04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** Bin ******

• Initial Complaint

  Date:03/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company, who is trying to apply car insurance to a vehicle I do not even own. The girl I talked to was not willing to help and was very very rude. Most responses were met with a rude ugh repeatedly, and my last straw was when the employee had nothing to say other than Oh My God in a very rude manner. I hung up afterwards to call the BBB because its very clear this organization is 100% incompetent and well aware of the fraud they are trying to accomplish.

  

  Business Response

  Date: 03/22/2024

  ***************** -

  We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can sometimes take a few days for the proper changes to occur in our partners' systems. 
  
  Please do not hesitate to reach out with further questions or concerns.
  
  Thank you.

• Initial Complaint

  Date:06/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the services of online internet leads from this company. The leads did not work as I anticipated and the service was not as good as advertised. I attempted to cancel my account on May 1, 2023 via a written email to their support team. I got no response so I made a phone call after that. The representative said to cancel the account using the ******************** portal and to "pause the leads until the account runs out." I did as instructed and then was continuously charged. I attempted to call again and kept getting messages that no one was available and to try again later, after which the phone would hang up. I would hit a prompt to leave a message and there was no voicemail box for me to do that, it just kept hanging up. I sent two more emails with no response. I called again on 6-15-23 and the customer service representative I spoke to said I was "lying" about attempting to cancel the account and she shows no record of anything. She then said I owe them money because I was still getting their service the last month. I told her I don't owe them money because I've been attempting to cancel and I haven't been using the services/leads. She said that wasn't true and kept attempting to collect a "past due balance." I requested a supervisor and she said "we don't have one for you to talk to." I said I'd hold and wait and she said no. I then asked for one to call me back and she said "'our supervisors don't have time to talk to people that aren't truthful and that owe us a balance." I asked then if my account would be cancelled and she said "'No, I won't do that until it goes through an internal review process." I then asked for her name and she abruptly hung up on me. I am horrified by this experience and will make sure my colleagues know of all of this.

  

  Business Response

  Date: 06/22/2023

  To whom it may concern, 

  We have discussed this refund with the customer and he has accepted our resolution. We believe this matter to be resolved. 

• Initial Complaint

  Date:06/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rep from this company called and I told her not to call me anymore. She said that she would remove my name from the call list. A minute later I got a call from a blocked number, which I declined. I then got another call from a blocked number. The same woman that I told not to call me said "Do you want me to come to your house to beat your f***ing ass?! Over there on M***** ******** outside b***h!" What kind of business has reps that call to threaten people when they ask not to be called again???

  

  Business Response

  Date: 06/13/2023

  ************************** -

  We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can sometimes take a few days for the proper changes to occur in our partners' systems. 
  
  Please do not hesitate to reach out with further questions or concerns.
  
  Thank you.
  

   

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently paid $2000 to All Web leads. My rep was *******. I have purchased thousands of live transfers over the past 12 years in the insurance business. The rep told me over the phone multiple times that theres a 1 minute buffer. She emailed me in writing that theres a 1 minute buffer. Every other live transfer company Ive ever bought from defines buffer as no charge if the call ends within the buffer time which in this case was said to be 1 minute. After a few days I had received a transfer call that ended in about 40 seconds after the lead told me he had no income to pay for insurance. I was shocked to see that I was still charged for the lead. The all web rep instructed me that Id need to go through a lengthy process to seek a credit for that lead. Afterwards I spoke to a customer service rep who said to me on the phone there is no buffer If my sales rep had ever told me that there was no buffer upfront I wouldve never purchased from All web. I believe it was deceptive and the definition of what a buffer is with live transfers is pretty cut and dry with all other companies that Ive worked with and unfortunately all web is not being clear about their policy if the call ends in the first minute. *** never asked for a refund like this from a lead company in my entire career. Very frustrating to find out that the semantics here end up being misleading.

  

  Business Response

  Date: 05/03/2023

  We have explained the error in communication to the customer and issued a refund of his remaining balance. Refund was processed in our system on 5/2/2023 and expect that to process for the customer within a few business days. Customer indicated he would rescind the complaint with refund of funds.

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite being on the Do Not Call registry, I received an automated/robo call today about car, homeowner and health insurance from a spoofed phone number. The bot took my info (I provided it to discover who was behind this ILLEGAL call) and ***** called back to continue the sales pitch. Asked who she was with and where they're based. She said Insurance Quotes in ******. I informed her I'm on the *** registry, that the initial call was illegal and that I was filing complaints against Insurance Quotes. The *** and the ** Department of Insurance are next.Summary:1. Insurance Quotes initiated contact using a SPOOFED phone number - sketchy and shady.2. Insurance Quotes violated the Do Not Call registry by doing so.3. "*****" from Insurance Quotes also used a spoofed number when she called back. I informed her of my *** status and instructed her to remove me from her prospect call list.4. I have never done business with Insurance Quotes, I have never requested information from Insurance Quotes, and I do not appreciate being interrupted in my work day by a robocaller working on behalf of a company with obviously no ethics.

  

  Business Response

  Date: 02/02/2023

  ****************** -

  
  We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can sometimes take a few days for the proper changes to occur in our partners' systems. 
  
  Please do not hesitate to reach out with further questions or concerns.
  
  Thank you.

   

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************