ComplaintsforZenBusiness Inc

• Initial Complaint

  04/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered services from ZenBusiness in 2023. I was supposed to renew my services on January 07, 2024. I was not happy with ZenBusiness's services. I did not auto renew my payment. I received a phone on 1/11/2024 asking about my auto renewal. I told the Gentleman who called me on Zenbusiness's behalf that I was not renewing my services for $698.00 for the upcoming year. I was told by that Gentleman that my account was closed and that I would need to get a new Registered Agent. I do not recall that he gave me 30 days to do it in. On 03/06/2024, I contracted with ******** Registered Agents LLC for a new Registered Agent. It so happens that ZenBusiness and ******** Registered Agents LLC use the exact same Registered Agent. N Today, 04/15/2024, I get a phone call and an e-mail from SWRS (***************************) which is a collection agency for $698.00 for services that I have not used from ZenBusiness. I called ZenBusiness and was put on hold for very lengthy periods. I chatted with an agent from Zenbusiness and she told me that since I had not reported a new Registered Agent with Zenbusiness, that I now had to pay the full $698.00 for services that i never used.AGAIN, I was told by the agent on 1/11/2024, that my account was closed. I'm not sure why I'm being expected to pay $698.00 for a service that I never received for 2024. I want ZenBusiness to stop the collections and cancel my account if they haven't already done so. If my credit is hurt, I want my credit to be repaired.

  

  Business response

  04/15/2024

  Thanks for speaking with us today. We are glad to have found a suitable resolution for you. Please let us know if there is anything else we can do for you.

  Customer response

  04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business quickly resolved my complaint in a timely manner that was what I felt to be a very good resolution.
  
  Regards,
  
  *********************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I tried multiple times before the renewal to cancel my subscription and did not hear back. Now I am receiving a collections notice. I want the renewal canceled and the collections issue resolved.

  

  Business response

  04/15/2024

  Thanks for speaking with us today. We are sorry we were unable to meet your needs at this time but are glad to have found a suitable resolution. We wish you the best moving forward.

  Customer response

  04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Several weeks ago I saw Zenbusiness' ad saying how easy it was to file LLC. I got started and found it to be more complicated than I expected. At the end I noticed I was charged more than I expected to be charged, my portal showed I should have had an EIN issued but never got one. I have spent hours on hold waiting for anyone to answer the phone and made attempts by email with no success. This company is the worst I have ever dealt with. I want a full refund and to make sure they don't charge my card again at renewel since nobody ever replies or answers the phone.

  

  Business response

  04/12/2024

  We are sorry we were unable to meet your needs at this time. We are glad we were able to find a resolution for your issues. We wish you the best moving forward.

  Customer response

  04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  February 19/February 21. I made two purchases resulting in a $498 charge. I needed my EIN in at least a month time. It has been 2 months since I ended up going with a competitor which theyre already secured my EIN and I am able to open business checking and obtain contracts. I have been calling and texting via chat for a while and have been getting the run around. At this point I just want my money back to a different payment method. I will not need the **** I entered the *** name ZenBusiness said NO ONE had the business name yet behold someone did and cause me to have a delay in all sales. I just want my money back and to be done with this process thats it.

  

  Business response

  04/12/2024

  Thanks for speaking with us today and allowing us the chance to address your concerns and explain our services. Please let us know how we can continue to be of service and if there is anything else we can do for you.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid Zen Business to file our S Corp documentation in January of 2022 to which we received email and verbal verification that all of the filings were completed and accepted. We recently received a letter from the *** stating that form 2553 was not submitted and our company was never set as an S-corp. As such, our last two years filings have been processed incorrectly and we are facing thousands of dollars in fees with a threat of incarceration. ZenBusiness has refused to provide any documentation proving they submitted our documents, and has promised us call back on 3 separate occasions to which they have missed two. This situation has caused significant financial duress to our family and immense emotional damage with the threat of jail time being heldd over our head for something we were led to believe (and they accepted payment for) to be completed.

  

  Business response

  04/11/2024

  Thanks for speaking with us today. We appreciate the chance to explain the * Corp filing for you. Please let us know how we can continue to be of service.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have repeatedly requested cancellation of services from these fraudsters for the last two years. They send repeated e-mails asking me to verify billing information, then do not allow removal of my credit card information from my "account". I have numerous e-mails from them trying to get me to continue, where I have demanded they cancel my account. I have talked to their online "customer care" who told me the account was cancelled and refund was initiated, and they have just sent me word that they are going to be initiating another $150 charge again. This has been ongoing for two years, and its completely insane to me that they somehow maintain their BBB rating, as it's clear I'm not the only person that is having this issue.

  

  Business response

  04/10/2024

  Per your request we have canceled all services with us. We have removed your card from our billing system as well. Please let us know if there is anything else we can do for you.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been attempting to cancel my subscription to ZenBusiness "Pro Plan" for over a week to prevent my upcoming automatic renewal. I have formally changed my Registered Agent for my company with the state, and therefore no longer need their services. There is no possibility to cancel my subscription online. I attempted several online chats and several phone calls - each time, I waited no less than 30 minutes and usually over an hour without being able to speak to a representative and had to hang up. I sent emails to the help desk line, and received no response besides an acknowledgement that my email was received. Finally this morning, I was able to speak over chat with a representative (but I was only connected after pretending I wanted to buy a service). The agent claimed she couldn't cancel my service for me, and would have to have an agent called me. I explained I had been trying to speak with someone, but no one answers the phone (even today, Wednesday April 3, their phone line automatically hangs up on you claiming it's a holiday). I also explained this was high priority as my renewal was upcoming and I was being ignored. She promised to escalate my case and have someone call me back urgently and email me if they couldn't reach me by phone. They are now closed for the day, and once again, have completely ignored me and ignored my additional follow up emails.

  

  Business response

  04/04/2024

  Thanks for speaking with us today. We want to confirm that your services have been canceled and you will not be billed moving forward.

  Customer response

  04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  These people are crooks. Non-responsive to all customer service inquiries once its time for them to keep up their end of the deal. I have requested a cancellation of services and refund weeks ago, was told it would be handled in a *** of 48 hours. Sent in the required documentation and Nic M never cared to respond. Long wait times, rude representatives, refused to connect me to someone else after stating that *** was miraculously in a meeting when I called to speak to him. Refund my money!!

  

  Business response

  04/03/2024

  We have reached out to speak to you.  To confirm your service have been canceled and this years fees refunded.

  Customer response

  04/03/2024

  
  

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In my opinion, ZenBusiness engages in shady business practices to **** money out of small businesses. I used ZenBusiness last year to set up my first LLC. While setting it up, they convinced me to sign up for a ton of different services that they offer. After a few months, I realized I do not need many of these services. That is fine- you live and you learn. My issue is that it is nearly impossible to get in contact with anyone from Customer Support. I have called multiple times over the past few months and have been on hold for 45+ minutes every time and gotten no real response. I work a 9-5 job, so it is extremely hard for me to sit down and dedicate this time to talking to Customer Support. The fact that I have to wait for a response for hours at a time is ridiculous. On top of that, their online chat bot doesn't reply after a few messages.All I am looking to do is cancel my subscription before it renews. Overall, ZenBusiness has been a good website but they are so shady with their subscription policies, I am going to cancel for good as soon as I get the chance.

  

  Business response

  04/02/2024

  Thanks for speaking with us today. We are glad we had the chance to explain our services and find a good solution for your present needs. Please let us know how we can continue to be of service.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ZenBusiness refuses to cancel a subscription for registered agent services. It's unfortunate that I have to file with the BBB to get them to end a service I no longer need or want and try to hide behind some bogus legal liability argument requiring you to prove you have filed something with the state. Not to mention it took considerable effort to get them to explain this and there is no mention on the web site. Forcing people to contact you to end a subscription isn't right.

  

  Business response

  04/01/2024

  We have attempted to reach you several times to discuss your services with us. As we are still listed as the Registered Agent with the state we are unable to cancel your services. It is stated on our terms of service on our website to cancel our Registered Agent services that you must either dissolve your LLC or change the Registered Agent. Please call us at ************ if there are any other questions we can answer for you.

  Customer response

  04/01/2024

  Complaint: 21494366
  
  I am rejecting this response because it doesn't align with the voicemail I received from the company. Frankly the voicemail was more reasonable.  If you amend the reply accordingly and follow through on what was stated on the voicemail I will accept the response.
  
  Regards,
  
  *******************************

  

  Business response

  04/02/2024

  Per our voicemail if you will provide evidence of filing of a change of evidence we will be happy to cancel your services.

  Customer response

  04/09/2024

  Complaint: 21494366
  
  I am rejecting this response because:
  

   - It isn't clear in the email what would consistute proof (voicemail indicated that a picture of the completed form would suffice)

  - The following rationale for not allowing cancellations has been put forward:

              - We have legal liability

              - We used to cancel but then customers got angry because it was unexpected and no one had told them so this is our way of trying to be responsive to those customers

  - The second rationale and willingness to accept a picture was only offered after filing this complaint

  - When asked to amend the response to include the remedies in the voicemail the original email was simply attached and sent

  I have sent an email with a completed form to the company today - I am awaiting the outcome of that effort and correspondence before i am willing to consider this complaint resolved.

   

  
  Regards,
  
  *******************************

  

  Business response

  04/09/2024

  We have received the evidence of your filing. We have canceled all services and removed your credit card from our billing system.

  Customer response

  04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  
  Regards,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩