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          Find a Location

          SMARTPAY has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • SMARTPAY

              500 W 2nd St Ste 1900 Austin, TX 78701-4687

            • SMART Payment Plan, LLC

              999 Vanderbilt Beach Rd STE 200 Naples, FL 34108-3512

            • SMARTPAY

              501 Congress Ave Ste 150 Austin, TX 78701-3575

            Business ProfileSMARTPAY

            Financial Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            500 W 2nd St Ste 1900

            Austin, TX 78701-4687

            Visit Website
            (800) 481-6863

            Business hours

            8:30 AM - 7:00 PM
            Business Hours
            8:30 AM - 7:00 PM
            8:30 AM - 7:00 PM
            8:30 AM - 7:00 PM
            8:30 AM - 7:00 PM
            8:30 AM - 7:00 PM
            10:00 AM - 2:30 PM
            Closed

            Customer Reviews

            2.07/5

            Average of 30 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company is an auto pay service for auto lenders.

            Business Details

            This is a multi-location business.

            Find a Location

            SMARTPAY has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • SMARTPAY

                500 W 2nd St Ste 1900 Austin, TX 78701-4687

              • SMART Payment Plan, LLC

                999 Vanderbilt Beach Rd STE 200 Naples, FL 34108-3512

              • SMARTPAY

                501 Congress Ave Ste 150 Austin, TX 78701-3575

              Headquarters
              500 W 2nd St Ste 1900, Austin, TX 78701-4687
              BBB File Opened:
              3/22/2016
              Years in Business:
              11
              Business Started:
              9/24/2012
              Business Incorporated:
              12/7/2022
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              60
              Alternate Business Name
              • SMARTPAY, LLC
              Hours of Operation

              Primary

              M:
              8:30 AM - 7:00 PM
              T:
              8:30 AM - 7:00 PM
              W:
              8:30 AM - 7:00 PM
              Th:
              8:30 AM - 7:00 PM
              F:
              8:30 AM - 7:00 PM
              Sa:
              10:00 AM - 2:30 PM
              Su:
              Closed
              Business Management
              • Mr. Jackson Bigham, Chief Compliance Officer
              • Mr. David Engelman, Chief Executive Officer
              Contact Information

              Principal

              • Mr. David Engelman, Chief Executive Officer

              Customer Contact

              • Mr. Jackson Bigham, Chief Compliance Officer
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to shop for financial services

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/01/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I purchased a *** from a dealership and fully paid off the loan the next month. Now one additional month later I received a deceptive and predatory email from Smartpay implying that they are collecting on the loan that does not exist anymore. They are clearly misrepresenting themselves to sell something.
              Read More
              Read 23 More Complaints

              Customer Reviews

              30 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Angenetta W

              08/16/2024

              SmartPay is definitely the way to go! I switched to SmartPay after facing a crucial, most unfortunate circumstance with GetFlex.I say go with SmartPay because at least you know all of the money you put into SmartPay is YOUR payment! No interest accrual, its simple!Think of SmartPay as your savings account that puts your money away for you, then when you are ready to pay the bill off, SmartPay will deal with the hassle of submitting payment while you go on with your day. I signed up, found it to be exactly what I needed. GetFlex definitely has competition here, and at least with SmartPay, you can adjust how much your contributions will be, and youre not hassled with a credit line expense because its your money! Go with SmartPay! And SmartPay does more than just car payments; they also cover utility bills, cellphone bills, mortgages, rent, its a one stop shop to handle all of your needs. You will feel far more in control knowing your money is in good hands and the payments are broken down reasonably. Try SmartPay!
              Read 29 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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