Business ProfileforRoadVantage

When a person purchases gap insurance on a new vehicle, they expect the gap company to follow through and cover a loan in the instance of a wreck or stolen vehicle. However, this was not the case for me. Our van was totaled in an accident and we struggled with only one vehicle for over 6 weeks. I jumped through their many hoops, while still making payments to my loan, for them to turn around and not help me. I've spoken with many dealerships and they're all disgusted by the service I received. Yes, I made late payments. However, my loan payment was PAID every month. I did not expect them to pay the entire remaining amount, but they didn't even pay $1. Roadvantage claimed our insurance company paid more than what our loan SHOULD HAVE BEEN AT. Roadvantage claimed that due to late payments (that we always paid) our remaining loan amount was higher than it should have been. This makes zero sense being that I always paid my minimum payment. Roadvantage screwed my wife and I over. ************* is supposed to protect the loan owner. However, Roadvantage did the exact opposite. We're now stuck with a loan for a vehicle we no longer have. All consumers should know about this and be informed.