ComplaintsforTicketCity

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of purchase: 11/21/2023 Cost: $798.75 Item: Five (5) ********************* Ticket in row 40 section 137 Dispute: TicketCity refuses to provide tickets in row 40 only in section 137 after their seller transferred tickets in row 6. I purchased these tickets at a premium along with TicketCity's fees to guarantee getting row 40 which provides protection from the sun as two (2) of the ticket holders need to avoid exposure. TicketCity provided two emails on the purchase date showing the row 40 and section 137. Business Resolution: I emailed a request to TicketCity's customer service asking to place us in the ************* we purchased or provide a full refund. I emailed them and *********************** refused to either due to their after purchase terms stating TicketCity only provides seats in the section. I responded that this was not acceptable. A second response from ************ stated that the tickets were confirmed in section 137 and row 40 but she also referred me to TicketCity's terms and refused my request. Credit Card resolution: I requested a stop payment via my credit card company, PayPal, but they turned down the request.Order ID: #******** Summary of complaint: I feel TicketCity along with their seller are running a "Bait and Switch" scam. As the buyer they falsely presented the tickets that I wanted. I was willing to pay a premium for them. Once the sale was completed and received confirmation that I got the tickets that were listed the tickets were not issued until 3/4/2024. Therefore, the seller and TicketCity were given time to continue to sell the same tickets to other buyers. In the end the seller was the able to transfer tickets to me, the buyer, that the seller couldn't get rid of through proper ethical means. I was only looking for a refund from TicketCity but this practice should not continue even with their after purchase "terms and conditions" that they hide behind.

  

  Business response

  03/29/2024

  Hello,

  Thank you for your response. At looking at this order you had purchased seats that were listed ******** Seating" when they were purchased. What this means is that: "this listing describes tickets that the seller does not own but is offering to procure for you. Like all tickets sold on a marketplace, zone tickets may be higher or lower than the price first offered by the venue. After you place your order and your order is confirmed, we guarantee that your tickets will be within the zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back." In this case you were given the same section and were given row 6 which is a huge upgrade. We cannot factor in medical conditions when it comes to purchasing tickets. We would suggest reaching out to the ballpark itself and explaining the situation to them and they may be able accommodate your needs when it comes to securing seats under the shade.  

  Customer response

  04/01/2024

  Complaint: 21499767
  
  I am rejecting this response because:
  Had nothing to do with medical issues but what TicketCity advertised as tickets for purchase. Again I believe ticketcity & seller are involved in a bait and switch fraud. I was not notified of the zone Seating until after the purchase and then TicketCity provided a confirmation even after this notification. 

  Again a complete refund is the only resolution. 

  Regards,
  
  ***********************************

  

  Business response

  04/02/2024

  Please see previous response. It looks like you had already spoken to your credit card company on this and filed a chargeback on this. At this point that is the best course of action. This wasn't a bait and switch issue. You received seats that you had purchased. 

  Customer response

  04/03/2024

  Complaint: 21499767
  
  I am rejecting this response because: I did not receive the tickets as the business falsely claims. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In April, I purchased a "Reserved " parking ticket for a Queen ******* being held at *********** in **** on Nov 11, 2023. When purchasing, I emailed Ticketcity asking for CONFIRMATION that I was, indeed, getting a RESERVED spot in a SPECIFIC parking lot ("Pink Lot"), because my husband has medical issues that make it difficult to walk long distances, which is why I was willing to pay so much money in advance for a parking space. Ticketcity CONFIRMED the details in their email response. The day of the *******, traffic was a complete mess and it took us over an hr. to drive 3/10ths of a mile from the frwy offramp to the Pink Lot! When we finally arrived, we were refused entry, even though we showed the ticket on the phone! We were forced to go a few blocks farther to park, so a longer walk than we expected, resulting in not even getting into the venue until 30 mins after the event start time. Also, my daughter was with us, in an ankle brace and using a cane due to a recent injury, which just added to the frustration of not getting the parking I paid for. I tried to attach screen shots below of the email conversations where my "RESERVED" space in the Pink Lot was confirmed by Ticketcity, but am unable to do so from my camera's gallery, for some reason. However, they were sent to Ticketcity with my initial email requesting a refund on Nov 12th, so they have them. I want a refund because what I paid for was misrepresented and unavailable to us. I have since exchanged emails with different reps, and then was directed to "call a live agent", which I did on the 17th. I am not getting anywhere, thus I am filing this complaint. We are senior citizens, my husband is a ******* veteran with CHF, kidney disease, hypertension and PTSD. It's unacceptable that we are being treated so poorly, especially when Ticketcity gave me WRITTEN CONFIRMATION of the location of my "RESERVED PARKING TICKET". Please help me get resolution!

  Customer response

  11/27/2023

  Better Business Bureau: 

   

  Yesterday I filed a complaint about Ticket City not responding to my request for a refund. This morning, I received a phone call from them telling me that a full refund is being issued to my credit card! I don't know if they have even received the complaint I filed, but I did want to notify you that the issue seems to have been resolved, as the I should see a credit on my card in 5-7 days.

  Regards,

  
  *************************

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was not provided with my tickets and didn't get a refund ?? I will love to get my tickets for the ****** vs ******** event 12/16 2023

  

  Business response

  09/18/2023

  Thank you for your message. What is your order number?

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 6 tickets to venue on or around Nov 29th 2022. Received email same day. Email instructions were RIDICULOUS and VAGUE.They said we will send you an email as soon as your ticket is processed.They have an order # and button for view order status. Pushing that button makes you re-enter the same order number they just gave you (ridiculous).All paths to contact them lead to circular automation chats. There is no way to get a person on the phone (that is offered). Even at that point, TO ME AND RESONABLE PEOPLE, this is a scam/fraud.All entries into the chat confirm that THEY KNOW I ordered this and the tickets are purchased (and I cannot get a refund).But I still have no scannable tickets in my inbox.Their fee was hidden and was HUGE. That is a separate and also fraudulent issue.I am not used to no refund polices but that was my bad.I took a link for one band and got another. Classic bait and switch. Still, I should have re-examined my order. 'Normal' purchases are returnable/refundable, but I didn't realize that this was not.Still, I want to go now with friends who agreed to purchase some of the ticket block.It's now Jan 30th and I STILL have no tickets and the circular chat is all I can get to. Reading all these other posts I KNOW they are correct about this vendor. This vendor is a horror show of immoral policies. There is NO WAY the 'actual ticket vendor', ******* Theater, is holding these tickets back. It's simply Ticektcity who has NOT purchased them. The BBB should get busy with these types of vendors and actually do the public a proper service by forcing these online vendors to take and issue refunds in a timely manner. Also vendors should be required to have human phone support that is reachable THROUGHOUT normal business hours. This vendor is obfuscating the entire process of ticket delivery.And in the meantime I have been bombarded with useless advertisements from them. And still no tickets ...

  

  Business response

  01/31/2023

  ******,

   

  Thank you for your inquiry on this. The tickets were sent over already and you have to us an account manager to get them. It looks like you chatted with someone today on this but then logged off. At this point we going to have someone from our team give you a call to walk you through this over the phone. Please expect a call very soon. 

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 10/5/22, I purchased 12 tickets through Ticket City to the Cowboys and Titans Thursday night game at ************** in ********* on 12/29/22. Paid $2922.55. Electronic transfer tickets. Section 304 row BB. Order number ********. I received an email the day I ordered them stating I would have the tickets by 12/28/22. At 11:03pm et on 12/28/22, I still had not received my tickets. I contacted them. And They assured us we would get the tickets and shortly after that, I received an email from ticket city stating that the tickets had been transferred and to look in the inbox. I checked inbox, spam, searched for key words, etc and nothing. The next morning and on throughout that next day (the day of the game) I, along with 4 other family members contacted ticket city on the phone and chat over 20 times and they all stated that the seller was sending the tickets. Reassured us we would have the tickets before the game and if they couldnt get the email through, they would work with us another way to get the tickets. They sent the tickets to THREE different emails. And we never received the email with the tickets. They had us open up the Ticketmaster app for Titans. No tickets. They had us get online on a desktop computer. No tickets. One customer service rep told us that the seller was having all kinds of issues sending tickets and we were not the only ones this was happening to. We asked them if they could text us the tickets, send to the box office, anything else so we could get the tickets. Nothing else was done besides they gave us info to talk to the box office workers. Upon speaking with the box office workers, the tickets were not transferred to our names. And also, the 12 seats we were supposed to have, some were already filled by people. We never received our tickets. We had to pay for MORE tickets at doorTheir website says valid tickets on time or your money back. And they told us we would not be getting a refund because they sent us the tickets.

  

  Business response

  01/04/2023

  Hello,

   

  Thank you for your response. Please see attached screen shot of the transfer. These were sent over on 12/29 at 2:07 PM to the email address that was given to us.  These were sent over using the Titans account manager. The screenshot that you have given us is for the Ticketmaster app and these tickets would have accusable using the Titans app or going to the account manager through your web browser of your phone. You did speak to us a few times on the phone and spoke with 4-5 reps on the matter but these tickets were transferred and just not accepted on your end. 

  Customer response

  01/04/2023

  Complaint: 18660458
  
  I am rejecting this response because:
  
  Not only did they tell us they sent it to three different emails: ************************* ******************* and *********************** and none of the three emails ever received any message from the sender in the inbox OR spam, but ALSO they had us look in regular Ticketmaster app and the Titans Ticketmaster app and they were told there was nothing in there as well. We were in ********* at the box office to try to have them help us and she told us half of the seats were already taken! We missed the beginning of the game and had to BUY 12 MORE TICKETS to get into the game! Why would we want to buy 12 more tickets when we already spent almost $3000 on the ones you all were supposed to give us!?!? This is pure insanity. We never received an email to retrieve the tickets and the screenshot you sent shows that it couldve been canceled up til we accepted them anyways! We never received an email from the seller! Not one! 
  Regards,
  
  *************************

  

  Business response

  01/06/2023

  At this point we have nothing further to discuss. The tickets were sent and proof of transfer was sent showing this was done. 

  Customer response

  01/06/2023

  Complaint: 18660458
  
  I am rejecting this response because:
  your policy says valid tickets on time or your money back. Just because you have something saying they were sent, you have proof from me showing they were never received. I didnt get valid tickets on time. I should get my money back 
  Regards,
  
  *************************

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for tix from Ticket City with my credit card on March 31, 2022, total for FOUR *** was $1915.90, order #********. The tix were for ************ at **** on Sept 1, 2022. I finally learned the tix were to arrive by email on Aug 30, 2022 (a good 5 MONTHS LATER). I checked my email all day on 30th; nothing arrived. I even checked again at 4am. I again started at around 9 am 8/31, and learned that the tickets were allegedly arriving that day (one day b4 event). I kept checking my email, then began checking the *********************************************** Master websites, my accounts. (Ticket Master was apparently sending the tix.) Where were my tickets? This is when the NITEMARE began. For some reason Ticket City (via Ticketmaster) sent TWO different emails for TWO sets of TWO tickets each. Why? I paid for 4 tix for 4 seats in a row at the same time. Their 1st email came at 3:08pm, 8/31 for only 2 Tickets (TICKETS I WAS NEVER ABLE TO OBTAIN). I saw "click accept". The link did not work. NEVER WORKED.AT THIS POINT, I CAN TELL YOU THAT AFTER REPEATED 800 CALLS, WEB CHATS, UPLOADS OF APPS, EMAILS TO TICKET CITY AND TICKET MASTER, & CHECKING LIVE NATION (WHOSE INVOLVEMENT I STILL DON'T UNDERSTAND), NO LINK EVER WORKED FOR SEATS 311 &312. (I did FINALLY receive THE *** FOR SEATS 309 & 310, BUT ONLY AFTER MUCH CONCERTED EFFORT FOR 15+ HOURS ON THE 31ST AND DAY OF EVENT.)I kept working to obtain the 2 missing tix ( FRONT 3, ROW C, SEATS 311 & 312) thru *********************************************** Master until we had to leave for the event. We had to inform our invited guests that we had no tickets for them!I have all emails, screen shots, apps, chat records, etc I had to use as alleged "cures" as per Ticket City & of the last chat session when their link stopped working. Ticket City (and Ticket Master) are scamming nitemares. I want Ticket City to know I am writing the ******** Attorney General and Senators ******* and ****** et al to do something to keep these "businesses" from operating in the ****

  

  Business response

  09/02/2022

  Hello,

   

  Thank you for your time we do apologize for any inconvenience with this. This is being investigated as speak so as soon as it reaches conclusion we will be reaching out with our findings. Thank you for your patience. 

• Initial Complaint

  07/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchased online **** Grand Prix parking pass on 4/5/2022 from Ticket City order # ********. Email link was sent from "seller" with a broken link to transfer the ticket to email address *************** I initiated Live Chat with Ticket City on 4/5 and on 4/6 with Ticket City employee suggestions for retrieving the ticket - none of which worked. NOTE that I have purchased legitimate tickets through StubHub and Ticketmaster without ANY issues with a broken link for the transfer. On May 10, 2022 - called Ticket City and spoke with **** who was going to escalate the trouble ticket to the internal team. No response. I called again on June 16, 2022 and spoke with ******* who also escalated to his internal team and promised the parking ticket within 24 hours via a new email address - ****************** No response. I called again July 12, 2022 and spoke with ***** who only responded that she would do her best and that I "knowingly" entered into a contract to buy a ticket that "I may not receive" . That says a whole lot about their business plan . I firmly believe based on the other complaints filed against Ticket City that there business model is to scam people and take "over charged fees" and not provide the ticket/service that the buyer is expecting.Notes from the live chat and phone calls attached below and proof of purchase - No mention that I may never receive a ticket!!!!!

  

  Business response

  07/18/2022

  Hello,

   

  It looks like you had not received the transfer on the parking pass. We do apologize for the wait on this but it was sent and were waiting for a re transfer from our seller to you. Until this is redone we would just need to ask for your patience until this is complete. The event is not happening until October so we have plenty of time to get this done. Thank you for your patience. 

  Customer response

  07/19/2022

  Better Business Bureau
  I have reviewed the response made by the business in reference to complaint ID ********, and find that their lack of concern for buyers offensive. Their team of responders never provided any solutions until I filled a complaint with the Better Business Bureau. 

  Thank-you for your services and TC can rest assured that I will never use their services again.

   

  Regards,
  
  *******************

• Initial Complaint

  05/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  (2) Transactions on 09-27-21. for the same performance.Order# ******** for ************** on Sat. Apr 16, 2022, (3) Tickets ORDER TOTAL $472.14.Order# ******** for ************** on Sat. Apr 16, 2022, (6) Tickets ORDER TOTAL $916.42.Total of both transactions: $1,388.56 This performance was listed on TicketCity's website through which I made the purchase of (9) total tickets.The ************** did not have this performance on their schedule.TicketCity's position is this performance was "postponed" and is refusing a refund pending a future rescheduled date.My position is the performance was mistakenly listed on TicketCity's website.... the ************** never had this performance scheduled. You can't postpone (or cancel) an event that the performer never had on its schedule in the first place. Therefore, I'm requesting a full refund.Attached is copies of correspondence attempting to resolve the issue.(Note that the *************** has agreed to refund the original purchasers so all can be made whole.)

  

  Business response

  05/26/2022

  Hello,

   

  Please attached screenshots. The event is postponed. The tickets will be food for the new date. If the event gets completely canceled you will get a full refund. 

  

  Business response

  06/02/2022

  We sorry but the show was postponed and we can't do anything about it until they have a new date. If the event is canceled you will get a full refund. 

  Customer response

  06/07/2022

  Complaint: 17252511
  
  I am rejecting this response because:

  Ticket City is using ************* phrase of "Postponement" to keep my funds rather than offering a refund.

  As noted previously the event was not on the performers **************** schedule and was incorrectly promoted by Ticket City on their website.

  The venue (***************), TicketMaster, etc. have all offered refunds to all their customers but Ticket City refuses to step up to the plate.

  They are holding my money, I assume indefinitely, and no future event has been *********************** learned.... Ticket City is a deadbeat reseller....avoid them and deal with a more reputable agency instead.

  
  
  Regards,
  
  ***********************

• Initial Complaint

  05/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Multiple calls over several days with one excuse after another and no tickets. Poor customer service that will not or can not make decisions to solve issues. I received a text from an unknown number with a link, I never click on a link from unknown number so text was deleted. I was told later that the link was for tickets so I requested another text or email but have not received any. Should have explained in the text what the link was, who clicks a link from unknown numbers. ************** keep giving me the run around. Ticket # ********. I'm requesting my tickets or a refund.

  

  Business response

  05/06/2022

  Hello,

   

  Tickets were sent via text transfer on 5/2 and the event is not until 6/8 - The customer will be notified via email as soon as this can be processed and resent due to the client deleting of the text message. Aagin, we apologize for the confusion but please be patient with the matter. 

  Customer response

  05/06/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  Who would click a link from an unknown number? I need tickets in hand in order to make other plans. If tickets were sent it should not be a problem to resend them.
  In the future some type of information should be included when sending a text message that includes a link. I feel the company is putting this off in hopes I will drop the issue of not receiving tickets, how do I know the link was for my tickets? All I have to go by is the word of a company that is not willing to produce the tickets I paid for.
  
  
  
  Regards,
  
  
  ***********************

• Initial Complaint

  05/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I purchased tickets for ************************* on May 28, 2022, the venue identified in the ad and in the email received from TicketCity was ******************* in ***********. The actual ticket says the venue is **************** in *********** *********.TicketCity will not refund the cost of the ticket.

  

  Business response

  05/02/2022

  Hello,

   

  Thank you for this. We do apologize but it looks like our team is already investigating this matter. As soon as it concludes they will reach out to you on this. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩