ComplaintsforThe Social Man

• Initial Complaint

  03/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Paid for product. Can't login to website.Phone number is useless and no return support via email.

  Business response

  03/19/2024

  Dear ***,
  I hope this email finds you in good spirits.
  I want to start by extending my sincerest apologies for the inconvenience you faced while trying to contact us to cancel your order. We recently encountered a technical glitch with our membership site, which led to a backlog in our customer service response times. This was entirely our mistake, and we have taken immediate steps to rectify the situation.
  Your feedback is incredibly valuable to us, and we deeply regret any frustration this may have caused you. As a token of our commitment to providing excellent customer service, I'm happy to share that we have processed a full refund for your purchase. Furthermore, I have personally ensured that your membership is now closed as per your request.
  If there's anything else we can do to assist you or if you have further feedback to share, please feel free to reach out to us at ********************************* Your satisfaction is our top priority, and we're here to help in any way we can.
  Once again, I apologize for any inconvenience caused and appreciate your understanding and patience.
  Thank you for being a valued customer of **********************. We look forward to the opportunity to serve you better in the future.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a member with the account number ******************** and I would like to request a refund for the two orders with reference numbers #******* ($97) and #******* ($98.5), which have already been paid. Furthermore, I would like to cancel any future subscriptions and services associated with fees, in accordance with your one-year guarantee.I have not received a response from you for over 24 hours. Are you violating your terms of service? Please handle my refund request promptly.

  Business response

  02/01/2024

  Hi *****, We sincerely apologize for the delay in responding to your query. Recognizing the importance of your time, please be assured that addressing your question promptly remains our utmost priority. We are happy to confirm that your subscription for TSM Society has been cancelled, so you don't have to worry about any future recurring charges. Your two-part payment plan for **** has also been cancelled as well.

  We've also refunded you for the two charges of $98.50 and $97.00 USD, and your membership is now closed.
  Depending on your bank's procedures, it may take 5-7 business days for refunds to post back to your card statement. If the refund doesn't appear in the given time frame, kindly contact your card issuer for an update. Again, please be assured that there will be no future charges on your card unless you decide to purchase something new from us. Thanks again for giving The Social Man a try, *****!

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear team,I dont why there are 81 bucks going down from my paypal from "the social men". I just recently made one abo.Best Regards *********************

  Business response

  02/01/2024

  Hi *******, We sincerely apologize for any confusion and inconvenience caused due to an unexpected charge. At The Social Man, we strive to ensure that such situations do not arise, and we're sorry that we have failed to meet your expectations.Unfortunately, we are unable to locate any record of your account in our system using the email address *********************** that you provided. We also could not find any accounts associated with your name or phone number.To help us locate your order and proceed with your request, can you please provide us with as much of the following information as possible:1. The email address used to register for your member account when you placed your order.2. The Order Number for your purchase which can be found on your purchase receipt.3. The last 4 digits of the debit or credit card used to place your order and the name on the card. We have also emailed you from our support center and you can feel free to reply there. Thank you for contacting The Social Man, *******. We are sorry for the inconvenience and hope to hear back from you soon.Best regards The Social Man team

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have ordered a training on 4th January for 67 USD and on the 18th January I got charged for additional 97 USD. This seems to me an illegal transaction as I have not ordered anything else. I demand clarification and should I not receive proper explanation I need to file report on this fraudulent behavior.

  Business response

  01/22/2024

  Hi ******,
  We genuinely apologize for any confusion or concern you experienced, and we're sorry if you had trouble finding our contact information to contact us directly. Our members are at the heart of what we do, and we never want anyone to feel like they've stumbled into something unexpected.
  We strive to make it ******* clear that the subscription is part of your purchase. In case you missed it, you can find all the details on the Checkout Page, including straightforward cancellation instructions. Additionally, we send out a billing reminder a few days before the subscription renews.
  No need to fret, though! As promised, we've promptly canceled and refunded the subscription. The courtesy refund should reflect in your account within 1 to 3 business days. If it doesn't, feel free to reach out to your card issuer for an update.
  Even though you won't be receiving new materials, you can still access your current unlocked content in our members' area at your convenience. And again, rest assured, there won't be any surprise ******** on your future statements. 
  Thanks once more for allowing The Social Man to be a part of your journey toward success, ******!
  Warm regards, The Social Man team

  Customer response

  01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ************************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought access to some information a couple of weeks back. Despite them offering many many add ons I declined them all. Today they unlawfully and fraudulently take out $134 ********** from my account. Not happy at all in fact I am livid.

  Business response

  01/22/2024

  Hi *****,
  We hope this message finds you in great spirits! We wanted to touch base regarding the *** Society subscription that unexpectedly came with your recent purchase. We sincerely apologize for any confusion this might have causedour aim is always to keep our customers happily informed, and we certainly don't want anyone feeling caught off guard.
  To ensure transparency, we strive to present all the essential details about the free subscription trial, including prices and cancellation instructions, prominently on our checkout page. Additionally, we send you a confirmation email right after sign-up with helpful instructions and a billing reminder just before the subscription is due, complete with info on how to cancel.
  We get itlife gets hectic, and sometimes cancellations slip through the cracks. That's why we make it a top priority to handle cancellation requests swiftly and efficiently.
  As promised, your *** Society subscription has already been canceled, and you won't see any future charges on your card unless you decide to make another purchase with us.
  On a brighter note, we're genuinely sorry we couldn't find the ideal program to align with your goals and style. Your satisfaction is paramount to us, and we'd be thrilled to assist you in discovering a program that truly gets you excited!
  Thanks a bunch for giving us the opportunity to address this. Looking forward to the chance to turn things around and put a smile on your face!
  Warm regards, The Social Man team

  Customer response

  01/23/2024

  Complaint: 21167707
  
  I am rejecting this response because:
  They have NOT cancelled the initial transaction as they have promised stated has happened. I have just checked with my bank. 
  Their business practices are unethical and, at least in my country, highly illegal. At no stage anywhere did I give this mob any authority to take money out of my bank account. Upon signing up, I was hounded by many offers to upgrade and buy extra all of which I declined. The payment is still showing pending in my account, and if it does proceed, I will be pursuing legal action not to mention criminal charges. 
  
  Regards,
  
  ***************************

  Business response

  01/25/2024

  Hey *****,
  
  We're sorry to learn that the Month 1 charge for TSM Society is still showing as a pending transaction for you. Please accept our sincerest apology for any confusion.

  When we issue a void, that means we were able to stop the payment you made before the transaction had fully completed/been removed from your bank account, which is why it isn't showing a credit back.
  
  Additionally, the timeframe we provided you for the voided transaction to be removed is a "typical response time", but ultimately it depends on your bank/card issuer and how long it takes them to process and release the funds back to your account.
  
  We've confirmed that the void has processed successfully on our end, as verified by our billing department (see attached image). Therefore, we kindly ask that you contact your card issuer for an update.
  
  In the meantime, we've also refunded your original purchase in the amount of $79.00 and fully closed your membership (see image). 
  
  Again, depending on your bank's procedures, it generally takes 1-3 business days for refunds to post back to your card statement. If the refund doesn't appear in the given time frame, kindly contact your financial institution for an update.

  We've attached images of your account history, refund, and payment void details; they may be helpful when speaking to your card issuer for an update.
  
  Of course, if you have further questions, please don't hesitate to let us know. We hope this helps resolve your needs satisfactorily and that you'll let The Better Business Bureau know we've kept the refund promise we made.
  
  Thanks again for giving The Social Man a try, *****!

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a one time payment for a course (girlfriend activation system). Then out of no where I got a debit alert of $97 on the 13th January. This is a fraudulent or secret scam charge which Im unaware of. *** reached out to them since then in a number of 5 emails but no response.*** also noticed that my billing address was adulterated. Im in *********, ** not in **********. Please I need my refund. This whole course and social man is fraudulently extorting money for courses not bought. Ive attached debit receipts.I need REFUND.Thank you.

  Business response

  01/22/2024

  Hi ***********,
  Hope this message finds you well! ?? Please allow us to clear up any confusion about the free trial you signed up for. Our goal is always to keep our customers smiling, and we certainly never want anyone feeling like they've stumbled into something they didn't sign up for.
  All the nitty-gritty details about the free subscription trial, from prices to cancellation instructions, are laid out on our checkout page. Plus, we send a confirmation email right after sign-up with handy instructions, and another reminder just before the trial ends and turns into a paid subscription, including info on how to cancel.
  We know that life gets busy, and cancellations can slip our minds. So, when we got your email on January 18 about canceling, we hustled to take care of it pronto. As promised, Rain your phone rep, canceled your subscription, and processed a full refund for you immediately.
  On another note, we're genuinely bummed that we couldn't find the perfect program to match your goals and style. Your satisfaction means the world to us, and we'd love nothing more than to help you discover a program that gets you pumped!
  Thanks a bunch for giving us the chance to sort things out. Looking forward to another shot at putting a big smile on your face! ~The Social Man Team

  
  

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a one time purchase of $7 from this company. Days later they charged me $97 for something I never ordered. If they say that I somehow opted into this purchase, it would be due to a predatory intent to mislead and trick. It seems they have a website devoted to this fraudulent practice of random charges, because it happens so often. One could speculate that their business model incorporates regular false charges in hopes that they go unseen by less aware customers. This company is unethical in practice, possibly criminal, and should be approached with caution. Additionally, the content I did purchase for $7 was very low quality.

  Business response

  11/20/2023

  Hey ****,
  We're really sorry to hear that you had a negative experience with us and you can rest assured weve refunded you in full. 
  Our top priority is to help our customers improve their lives by providing tailored memberships and programs that meet their unique needs and wants, and we never want to trick anyone into buying something that won't help them. 
  We apologize if there was any confusion about the content you purchased. We take customer satisfaction very seriously, and we make sure to clearly explain the subscription on our checkout page, welcome email, and emails sent before the subscription renews. 
  If there's ever an issue, we're happy to provide a quick refund or cancellation without any questions asked. (Which we would have done for you if you'd reached out to us). There's no need to file a complaint to get a refund - we're always here to help. 
  In fact, our customer support team is available 24/7 to troubleshoot any issues you may encounter, and our self-service portal allows you to manage your orders and cancel trials and subscriptions without having to wait for email/phone assistance. 
  Ultimately, ****, we're really sorry that we couldn't help you find a program that met your needs and goals. If you're still interested, we'd be more than happy to help you find a program that you're absolutely stoked about. Just let us know!
  
  
  
  
  
  
  

  
  

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I attempted to access my account the password I was given did not work and I feel that I was scammed. If a refund could be given I would be satisfied and no further action would be needed. Also, when I snail mailed the address my letter was returned.

  Business response

  11/20/2023

  Hey ****!

  First, please let us apologize for any confusion you may have experienced with your login. We're all about keeping our customers happy, and we tried to reach out to you not once, but twice via email to help you gain access to your account.

  Unfortunately, we never heard back from you, and that's why we had to cancel and refund your orders. We hope you understand that we have a policy for new customers who don't log in to view the content.

  We're really bummed that you weren't able to take full advantage of *********'s content. We take your satisfaction seriously, and we'd love the chance to help you get connected again so you can give it a shot.

  If you're up for it, just email us at ******************************* and we'll be more than happy to help you set up your account again. You won't regret giving us another try!

  Thanks for giving us the opportunity to make things right.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was under the impression that I made a one time prescription purchase and that I would have access to everything I purchased for life. I was not made aware that additional charges would be debited to my account until a fraud warning came through from my back. It was a 97 dollar charge as well as an additional charge of somewhere in the upper 100's. I would like access to the services I paid for originally but no longer wish to be charged for anything that was not made clear originally. Seems as if I'm not the first one to have a problem with this.

  Business response

  11/17/2023

  Hey *****!
  Were really sorry about any confusion with the free trial you signed up for when you first made your purchase. We totally believe in keeping our customers happy, and we never want to trick anyone into buying something they dont want. We post all the details about the free trial, including prices and how to cancel, on our checkout page. We also send a confirmation email right after sign up with instructions and another email right before the trial ends, which also has info on how to cancel.
  We know that sometimes things come up and people forget to cancel or cant do it for whatever reason, which is why when we hear someone wants to cancel or get a refund, we take care of it right away - which is exactly what we did for you!  
  Please rest assured that weve canceled your subscription and refunded the charges incurred after the trial period ended. 
  Ultimately, *****, were really bummed that we couldnt help you find a program that fits your goals and style better. We take your satisfaction seriously, and wed love the chance to help you find a program that youre stoked about.
  Thanks for giving us the opportunity to help! 
  
  

• Initial Complaint

  09/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They marketed their service as a one time charge of $67 for access to the basic service. They charged me $67 and a few minutes later they charged me another $147 in addition to that for more advanced services which I never asked for. Then I received an email 1 week later saying they are going to charge me $97 a month from here on out, which I never agreed to nor ever saw where I even could agree to. They made a bait and switch telling me the basic service was a one time charge for life for a flat fee of $67 and then 1 week later telling me I will be charged $97 a month or lose access to all services. The $244 below is just the beginning of what they owe me unless they stop charging me. But I want so far a return of $244 and counting.

  Business response

  09/11/2023

  Stop billing me for future products or subscriptions and a refund of $147.00 for service I never agreed to.

  Business response

  09/27/2023

  Dear *****,
  
  We sincerely apologize for any confusion and inconvenience caused regarding your recent orders. Our main priority is to ensure our customer's satisfaction. Please know that we never intend to deceive or mislead anyone into purchasing something they don't want.
  
  We have taken note of your concerns and have canceled the *** Society subscription that was included in your purchase. We always strive to make it as clear as possible during checkout that this subscription is part of what's included in your purchase, and we apologize if this was not evident to you. You can check section 6 provided during checkout for more details if you missed it. Ive also posted an image below where we described the free trial before you submitted your payment.
  
  We also want to assure you that after purchase, we send a welcome email with details about the free trial and cancelation instructions and a reminder email when the free trial is over, which contains cancelation information.
  
  We understand that circumstances can arise that *** make it difficult to cancel, and we want to make things right. That's why we have refunded you in full for both courses and canceled your subscription to ensure you won't be billed for anything in the future.
  
  We are genuinely sorry that the program you purchased did not meet your specific goals, *****, and we would have preferred to help you find something more suitable. If you change your mind, we would love to have the opportunity to assist you again.
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩