ComplaintsforSulekha US LLC

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have paid 200$ for the **** training advertised by **.sulekha.com. sulekha forwarded me a training program provided by Varo-IT. I paid $200 zelle but I never got a training or refund. sulekha and Varo-IT stopped taking my phone calls and email responses.

  Business response

  01/22/2024

  Hi Sir,

  We have checked with ******** institute and they said they have processed refund.

   

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  10/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought an ********** for real estate business around 25th September 2023, and was unable to get any ads posted on their platform and was unable to reach their customer service via emails or phone calls, later their sales team called to sell even a better package , then denied and I explained by pain, they raised customer service call, yet they have not enabled me to post ads, So i have requested a refund but they denied saying its not refundable, now I end up paying $126 for nothing. its totally a scam.

  Business response

  10/31/2023

  Hi Sir,

  We have processed refund to the customer and attached refund receipt.
  

  Customer response

  10/31/2023

  Complaint: 20781929
  
  I am rejecting this response because:, they still hold my data, some one searching for my name lands on their page with Sulekha's phone number, this is Identity theft, 

  and Why the refund was not given when had conversation with Sulekha's support team, why now? If folks don't have knowledge of this process they are at loot.
  
  Regards,
  
  *******************************

  Business response

  10/31/2023

  Hi SIr,

  we have processed refund since the customer is not happy with service and also we have not keeping any contact details of the customers.
  

   

  Customer response

  11/07/2023

  Complaint: 20781929
  
  I am rejecting this response because:

   

  Raised a complaint about services charged that were not delivered and have my Information on their website pointing to their own phone number, without my permissions. The refund was given, and claimed that my information is deleted, but still see it on their site. ******************************************************************************
  
  Regards,
  
  *******************************

  Business response

  11/13/2023

  Hi Sir,

  We have removed the contact details.

   

  Customer response

  11/15/2023

  Complaint: 20781929
  
  I am rejecting this response because: My information is still being advertised , pls dont make false claims

  attached a screen shot. Deleting should not re-surface, its damaging as the information is wrong.
  
  Regards,
  
  *******************************

  Business response

  11/17/2023

  Hi Sir,

  We have removed the contact details.

  Please send me the *** to check.
  

  Customer response

  11/21/2023

  Complaint: 20781929
  
  I am rejecting this response because:

  Just googling my name along with Sulekha gives multiple pages of information one of them is below

  ***********************************************************************************************
  
  Regards,
  
  *******************************

  Business response

  12/18/2023

  Hi Sir,

  We have removed the Ad.

  There won't be any details.

  Customer response

  12/18/2023

  Complaint: 20781929
  
  I am rejecting this response because:
  
  I found one more place, why don't you search internally and remove every where.
  *********************************************************************************************

  
  Regards,
  
  *******************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Good Morning My name is ******* and I purchased 2 tickets for Garba on Friday 10/6/23 received only one confirmation email with 2 tickets but was double charged . so I contacted customer care they advised me to send and email . Can you please review information & please refund me for those charges below I have attached the statement from my bank . Please let me know how this can be resolved thanks have a nice day .

• Initial Complaint

  09/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  sulekha.com is collection buyer and seller inforamation by using my license on their website without my authorisation. they have put my info and their phone number. i requested them few months back to remove it. they said they will take it down. But it is still there as of today. I seek compesation from them.*****************************************************************************************************************************************'s%20agent%2C%20seller's%20agent%2C%*******%20time%20home above it link for proof.

  Business response

  09/15/2023

  Hi Sir,

  We have removed the advertisement.
  

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Such a scam! Takes money with no direct leads for services. Worst customer service you can think of.

  Business response

  09/01/2023

  Hi ***,

  we are not able to find the details, please provide more details of the customer so that we can look into it.

  Thank you.
  

• Initial Complaint

  08/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We bought 2 tickets for an event in ******, ************* area for some ****** artists on August 11,2023. We bought tickets on July 21, we charged $158 tickets and additional $9 as service charge. When we reached the venue on the day we found that event was cancelled but they didnt bother to contact us by any means, and $158 was refunded to the credit card. This is fraud company

  Business response

  08/17/2023

  Hi ***,

  As per our records, we have taken all necessary steps to inform the customer, Mr. **********;********* about the cancellation of the event in question. A notification was sent to his registered email address on 27th July and an announcement was also posted on our official website.

  And also we have processed refund to the all customers.

  Please find the attachment.

   

  Regards,

  R ***********

• Initial Complaint

  05/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had made a reservation for show tickets via Sulekha.com, but unfortunately, the organizers decided to cancel the show. As a result, the refund amount I received does not match the initial amount charged. When I contacted Sulekha regarding the discrepancy in the refund, they informed me that their fee of $38.80 is non-refundable due to certain incurred charges. According to the representative I spoke with, these charges were justified as back charges. However, I find it unreasonable to have such a large fee of $38.80 for 8 tickets of $69.00 each. I intend to address this matter with the Better Business Bureau to challenge these policies that go against consumer protection. It is unfair for consumers to bear the financial burden when event organizers or any third party cancels the event. I wish to dispute the difference in the refund amount for the total of 8 tickets I purchased through Sulekha.com and request a complete refund from them. I have attached all the receipts for the transaction, along with a snapshot of the bank statement showing the transaction amount.

  Business response

  05/17/2023

  Hi sir,
  We have processed refund for service fee.
  
  R ***********

  Customer response

  05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  04/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Sulekha is online ticking ************. We listed our Event on Sulekha.com and Sulekha collected payment on behalf of **. After completion of event , on 29th March 2023 we submitted all paper works needed for Sulekha to release payment ($513) to us Inspite of number follow *** and number of commitment (3rd apr and 12th Apr) on email by Sulekha employees , We are not getting our payment.

  Business response

  04/25/2023

  Hi Sir,

  we have already processed the payment to the vendor account.
  

  Normally Sulekha will release the payment after the Event only and we have shifted our accounts from SVB Bank to ***************** ***** BANK since there was an issue with SVB.
  

  Same has been informed to the vendor.

  Thank you.

   

  Regards,

  R ***********

   

  
  

  Customer response

  04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though please note , NO ONE from Sulekha was responding until I raised this complaint and escalated this to highest authority in Sulekha
  
  Regards,
  
  ***************************

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Order No. ******* Serial No. **** Three weeks back, I booked the *************************** Dandiya event at Sulekha.As they had overbooked the same event and I had to come back as the event got canceled due to overcrowding and safety violations.Today I double-booked a ticket for the same *************************** Dandiya and immediately tried to cancel. But the support did not help and just stated their policies.As they can cancel the tickets at your convenience, and your customers can not, the practice is itself unlawful as it is not binding by both sides.Their terms and conditions should NOT be enforced if you have violated them yourself. I am requesting the full refunds for the extra tickets that got ordered by mistake

  Business response

  10/31/2022

  Hi Sir,

  Regret the inconvenience.
  

  we have initiated refund.

   

  Regards,

  R ***********

• Initial Complaint

  10/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Booked 4 tickets for ******* Royal and ******** show in ********, ** to be held on 9/18/2022. This event was canceled. Upon contacting the organizer, they informed that the refund will be provided by Sulekha, the platform on which the tickets were bought. The refund was provided a few weeks later but Sulekha deducted 6.2% of the amount from the price paid for the tickets. Upon contacting them, they informed that this is the SERVICE FEE they charge and it is not refundable under any circumstance. I cited examples of Livenation and ticketmaster, which refund the full price upon cancelation and also cited Sulekha's own website where there is no explicit mention of "service fees" not being refunded in case of cancelations. Here is what they state. - If your event is canceled, in most cases you won't need to do a thing; we will inform you of the cancellation and refund the amount you paid for your tickets, on the same payment method used for purchase

  Business response

  10/07/2022

  Hi Sir,

  Regret the inconvenience.

  we have processed refund to the same credit card.

  Please find the refund receipt.

   

   

  Regards,

  R ***********

   

  Customer response

  10/07/2022

  Complaint: 18177232
  
  I am rejecting this response because:

  A. The price that I paid was $422 and the price refunded was $396. 

  
  

  A fee of $26 was deducted from the refund which is why I had to raise this to BBB. Why should a customer pay $26 fee for a canceled event fee. Shouldn't the platform that collected the fee be on the hook to return all the money. 
  
  Regards,
  
  ***************************

  Business response

  10/18/2022

  Hi Sir,

  Regret the inconvenience.

  Sulekha service fee is nonrefundable and it has been clearly informed before buying a tickets.

  Please find the screenshot attached.

   

  Regard,

  R ***********
  

   

  Customer response

  10/18/2022

  Complaint: 18177232
  
  I am rejecting this response because:

  
  

  (a) I am attaching the actual ticket that was issued. Besides the Sulekha Fee it also mentions 

  
  

  All tickets are non-refundable and non-transferable. 

  
  

  Please note that you will see a charge from Sulekha.comon your credit card statement for this order. For any queries please refer to our *** page.You need to show a printed copy of this page along with your Photo ID to collect your tickets at the venue. Please do carry a valid Photo IDalongwith you to the event.

  
  

  (b) I am attaching the *** from your website which clearly says (refer below). No way it has mentioned that ONLY Sulekha fee is non refundable. It clearly says that refunds will be issued automatically. 

  
  

  
  

  
  

  • What is Sulekha's Refund Policy?
    All sales are final.

    • No Refunds will be issued under any circumstance unless an event is canceled or rescheduled.
    • If your event is canceled, in most cases you won't need to do a thing; we will inform you of the cancellation and refund the amount you paid for your tickets, on the same payment method used for purchase
    • By purchasing tickets you are accepting these terms.
    • If you have any questions, please email us at **************************************************** or call**************

  
  

  
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩