ComplaintsforNew Direction Inc.

• Initial Complaint

  07/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up with debt settlement company new directions debt relief. It was a 3 year program which wound up drafting from my account 3.6 years. As they started having an outside company drafting for them. I called and was told, yes this is the last payment and everything is done. I cancelled **** draft and told the company not to pull any more money from my account. As they sent notice that they were drafting again, another payment. I called new directions and they said I needed that one payment. I did find and to have the company to take the draft. The outside company said they cant because I canceled. New directions took my into and did a one time draft. Now I am getting died for none payment from the company they supposed to pay off. Saying I owe over $6000?!!

  Business response

  07/22/2021

  The following is our response to *********************
  
  *********** enrolled inour debt settlement program in March, 2018.  He enrolled three (3) debts into his program that was Estimated to lastfor 36 months per his Agreement.
  
  While *************** was enrolled in our program, we were able to settle all three ofaccounts. The last settlement reached was on November 25, 2019 for his Avantaccount. The settlement was for $5,532.00 and it was to last for 16 months,from November 2019 until February 2021. *********** program at this time wasset to end when his last payment was made on this settlement in February 2021.This would have been 36 months.
  
  In addition toour program, **************** signed a separate agreement agreeing to open adedicated bank account with **************** This account would be used todraft and maintain his program deposits in order to pay his creditors after a settlementagreement was reached. At all times the dedicated account was in ***********name and under his control. This is why when **************** contacted ************** on January 8, 2021 via email and requested to close his bank account,Global closed his account per his request and returned the account balance of$494.15 to him. **************** did not contact our company prior to closing hisbank account to ask if this would be okay or if it would harm his program bydoing so.  
  
  Once we werenotified by Global of *********** actions in closing his account, we immediatelycontacted **************** to advise him of the problem that this would cause regardinghis Avant settlement that had two settlement payments remaining to be paid forJanuary 2021 and February 2021. On January 8, 2021, we advised **************** that heclosed his account prematurely and he would need to send a request to Global toreopen his bank account in order to finish his Avant settlement. On January 11,2021, **************** called in and we again advised that he had two settlements paymentsthat needed to be paid on his Avant settlement. ********** advised us that heclosed his account and didnt care for how Global did business. Ourrepresentative advised **************** that he would either need to contact Global toreopen his account or call the collection agency directly to finish making hispayments on the settlement. Our representative gave **************** contact numbers toboth companies.
  
  We did nothear back from **************** again until July 13, 2021 when he contacted ourcompany via our text messaging platform to inquire about the payments made onto the Avant settlement, stating his creditor is showing he still owes abalance. We again advised **************** he prematurely closed his bank account andit stopped the last two payments from being made. We reminded him that we spoketo him twice urging him to either reopen his bank account with Global or tocontact the collections agency to make the last two payments. **************** didnot reply back to us after this conversation.
  
  Once wereceived Mr.  Coopers complaint, wespoke to him by phone on July 19, 2021. We advised that $4,694.00 was paidtowards his Avant settlement prior to his cancellation. The final two paymentstotaling $838.00 could not be made due to the closing of his bank account. Weoffered to contact his creditor and help him re-settle his Avant account. *************** responded that he did not need our help as he had someone else helpinghim. We are available if **************** finds he needs our help in the future. Weare attaching a copy of the settlement letter.
  
  Our companyis unable to help **************** to correct his credit report as our company is nota credit repair company and we do not perform these services. At this timethere is nothing further we can assist **************** with, we request for thiscomplaint to be closed as resolved.

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