ComplaintsforDebtvantage, Inc.
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have great concerns that no one answers the phones at any of their company numbers.No one available to give updates on the status of my accountBusiness response
06/15/2023
******************** tried to reach ** on June 9th but it was after our business hours. ******************** called back on June 12th during normal business hours and we spoke to him at that time. We believe this was the same day as the complaint was filed. We spoke to ******************** on June 14th about this complaint filed. We were able to confirm the phone numbers that he has are correct and gave the hours of operations so that he knows when we are available. We will also make sure our after hours messaging are working properly. ******************** was satisfied with the conversation and information provided.Initial Complaint
11/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company had 8 of my accounts and when one of my payments were not drafted cause of insufficient funds, they just dropped me, never returned my calls, never let me know the status of my accounts, which ones were settled or not, they just left me in limbo!I ended up settling one of my accounts on my own! Oh and one of the accounts they settled, they did it with me on the line, so it was basically like if I did it alone!Business response
11/17/2022
We are providing the following response to Ms. ****** complaint.
We spoke to ************* and went thoroughly went over her program. There were five settlements reached while she was active in the program but explained that inconsistent program payments did not allow her to fully complete some of these settlements.We provided her a detailed accounting of her program and sent her documents on everything we discussed. ************** was satisfied with the conversation and information provided to her.Initial Complaint
05/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 5/17/22 we called Debtvantage to obtain a payoff amount of $2616.00 we went to the bank and wired money as instructed because an automatic draft of $350.03 was scheduled for 5/19/22. After the wire was sent, we called back and were assured the draft would be stopped, however upon checking my online banking I saw the draft had been made on 5/19/22. We have called debtvantage numerous times to get this resolved with a promise of a same day call back on 5/19/22 yet never received one. They called today 5/20/22 while my husband and I were both available (which is why we wanted a call back yesterday) I had been on hold for nearly a half hour before I hung up and called back. I was told all the managers are in a meeting with no time frame of when theyd be out. Same EXACT words that were said to me yesterday 5/19/22 I would like this resolved ASAP as this is paid off and shouldnt have been drafted and is now effecting my payments on other bills.Business response
06/03/2022
We are providing the following response to Mrs. *********** complaint.
When we spoke to ************************* on May 19, 2022 and explained that her normal monthly program deposit scheduled to draft on May 19th was processed in error. We apologized for the error that occurred and told her we could not stop the draft as it was in pending status at her bank. However,once the payment cleared, we would make sure her deposit would be returned to her right away. On May 20, 2022, her program deposit amount for $350.03 was returned to her bank account. We did this prior to receiving or knowing of any complaint filed with the BBB. Our manager called ************************* this day to inform her that the deposit had been returned and stated he would follow up with her tomorrow to make sure the funds were showing in her bank account. Our manager also offered to ************************* to cover any insufficient funds charges or late fees applied to her account that *** have been caused by the deposit error. Our manager contacted ************************* the following day on May 21, 2022,************************* was unavailable to speak to our manager and our manager spoke to her husband who confirmed the funds were received.Once all of Mrs. *********** final settlement payments were made on her debts, her program and dedicated bank account were closed and her account balance for $132.12 was returned on May 24, 2022.
We apologize for any inconvenience this *** have caused ************************, however, we very quickly sought to correct the error by returning the funds to resolve our clients concerns.
If you have any further questions or concerns regarding this matter, please do not hesitate to contact us.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.