ComplaintsforFinancial Corporation of America

• Initial Complaint

  08/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The bill states the original date of service 10/03/23. The only services we received are paid in full by private insurance and anything else was covered by ********* I have no information as to who the original ****** was nor have I ever received any bill from anyone stating any money owed.

• Initial Complaint

  06/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was contacted today 6/18/24 by Financial Corporation of America from the phone number of *********** asking to verify who I was. I asked what this phone call was about and was asked to verify my name, address, *** and SSN. I told them I would not provide this information until they told me who I was talking to him what it was about. I was told they couldn't give me any information until I gave them my information. Since I dont know who Im speaking to, Im not giving any information out. A pump for the research I found out that its a medical collection company. I do not have a contract with this medical collection company. They may not contact me. My agreement was not with them. I dont know what hospital it was with, but it was not with the collection company. Ive read all the disputes and all their answers prior to this, they may not contact me by phone or by mail . Unless they can provide the written contract showing that I agree to discuss any medical records with them and they can mail it to me the address they have on file then we will discuss until then we will not discuss anything. They need to stop calling me.

  Business response

  06/26/2024

  June 26, 2024                                                                                                                       *********************************************Business *********************** Insights Specialist***********************************************************************************************************Re:      *******************************Complaint Number 21869795************Dear ****************:********Thank you for forwarding the complaint filed by ******************************* onJune 18, 2024. ****Upon receiving complaints, Financial Corporation of America immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that *** be associated with ****************** without her express authorization. We will reach out to Ms. **** ******* directly under separate cover to respond to her concerns at the address provided in her complaint. ********************* *** contact an account representative regarding her complaint by phone at ************ between the hours of 9am to 5pm Monday through Friday[SL1] , or by mail at the below address:********Financial Corporation of America*********************************************************************Sincerely, ********Financial Corporation of America************************

  Customer response

  06/26/2024

  Complaint: 21869795
  
  I am rejecting this response because:

  I Do not or have not authorized this company to receive or review any of my medical records. This is HIPA VIOLATION! Unless they can provide a signed agreement they are not to reach out to me at all. The signed agreement can be forwarded to the BBB and forwarded to me. 

   

  
  Regards,
  
  ***************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *******************************. I do not have a contract with Financial Corporation of America. They did not provide me with the original contract as i requested.

  Business response

  02/23/2024

  Financial Corporation of America
  Response to Complaint 21329087
  
  Financial Corporation of America is in receipt of the above referenced complaint from ***********************************.  Following an investigation into the matter, FCOA provides the following response:
  An account in the name of *********************************** was assigned to Financial Corporation of America on 12/22/23 by our client, *******************************. FCOAs initial communication was sent to the address of record on 12/26/23. (Note: The address of record is the same as listed by the consumer on this complaint.) A second statement was sent on 1/29/24. Neither of these letters have been returned as undeliverable.
  Calls were placed to the telephone number of record on 1/17/24, 1/27/24 and 2/14/24.(Note: The telephone number of record is the same as the telephone number listed by the consumer on this complaint.) Each of these calls resulted in no answer.
  Other than this complaint submitted on 2/22/24, FCOA shows no communication initiated by the consumer regarding the account in question since the account was assigned.
  FCOA does not report accounts to the credit bureau and the account in question has not been credit reported by FCOA as alleged
  Resolution:The consumers dispute is noted and verification documents have been requested from the client and will be sent to the consumer when received.
  
  Should anything further be required, please do not hesitate to contact us.
  .

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company will call my phone but not speak. This has happened several times. Yesterday, 2/15/24, I received yet another call with no one speaking (I can clearly hear stuff in the background). They hung up on me so I called back 3 times before I finally spoke to someone. I have been fighting this bill for almost a year now. But for this company to say they have mailed letters to my house and called me to resolve the issue is BLATANT LIE. And the person I spoke to on the phone yesterday all but admitted they don't have to speak to me in order to record that they tried to reach me. They just have to show they called me. I have resided at the same home for 15+ years and to this day I have never received a piece of mail from these people. Yesterday they agreed to cut my bill in half if I were to resolve it that day. I AGREED so I could get this matter past me and have my near perfect credit fixed again now that it has been tarnished. I called the number back 7 TIMES. SEVEN. TIMES. and no one would answer. I was put on hold, told I was the first caller in line and the phone would disconnect. Every. Time. This person I spoke to previously said I only had until the end of that business day to qualify for the 50% off my bill but then curiously would not answer me for the rest of the day when I tried to call to pay it off. So naturally now I'm responsible for the entire bill again.

  Business response

  02/28/2024

  Financial Corporation of America
  Response to Complaint 21304098
  
  
  Financial Corporation of America is in receipt of the above referenced complaint from ***********************.  Following an investigation into the matter, FCOA provides the following response:
  
  Financial Corporation of American was assigned an account in the name of *********************** ***** on 10/2/23 by our client, *********************************** of Health.
  Correspondence was sent to the address of record (***************************************************************) on 10/6/23, 11/20/23 and 1/5/24. No mail has been returned by the postal service from these mailings.
  An inbound call was received from the telephone number of record (Note: the telephone number of record is the same as the telephone number listed by the consumer on this complaint) on 10/18/23 but telephone system shows the call being abandoned before a representative responded. Outbound calls were placed to the known number on 10/18/23, 11/28/23, 1/18/24 and 2/15/24.  The call on 10/18/23 resulted in No Answer. The calls on 11/28/23 ,1/18/24 and 2/25/24 were answered but then disconnected.
  An inbound call was received on 2/15/24 during which the consumer asked for assistance in resolving the debt and the representative offered a settlement in full to the consumer.
  
  Resolution:The account has been closed and returned to the client due to the misunderstandings which were not clarified during the call on the 2/15/24.  You can contact the client at ************.  FCOA does not credit report at this time for any clients and this account was never credit reported by FCOA.
  
  
  Should anything further be required, please do not hesitate to contact us.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Im receiving calls from you guys saying That my daughter has an unpaid bill from her birth a year ago, ********** NEVER received from the hospital. I called the hospital several times and they say they cant do anything once the bill is send to collections and Ive talk to you guys and you say you cant show me the bill!! So you guys expect me to pay you blindly without seeing what Im charged for and your costumer service is awful!!

  Business response

  01/24/2024

  Financial Corporation of America
  Response to Complaint 21135000
  
  
  Financial Corporation of America is in receipt of the above referenced complaint from Edelweiss Weingartshofer.  Following an investigation into the matter, FCOA provides the following response:
  
  FCOA was assigned an account by our client, *******************************, on 10/5/23 in the name of Edelweiss Weingartshofer. Ms. ************** was listed as the responsible party for the medical charges incurred by a minor patient.  
  FCOAs initial correspondence was sent to the address of record on 10/13/23. (Note:The address of record is the same as listed by the consumer on this complaint.)  A second statement was sent on 11/17/23 and FCOAs last correspondence was sent on 12/26/23. None of the letters have been returned as undeliverable.
  A call was placed to the telephone number on record 10/13/23. During this call, the consumer advised that she was currently making payments directly to the client after requesting and being denied a reduced balance. A call was placed on 11/17/23 which resulted in a message being left. On 12/14/23, FCOA placed a call to the telephone number and spoke with the consumer who again stated that she was making payments directly to the hospital. The consumer was advised that no payments were shown on this account and that she should check the hospitals website to verify what account was being credited with her payments. On 1/11/24, the consumer telephoned FCOA to discuss the account and reiterated that she was making payments directly to the hospital.
  The consumer did not request additional information regarding the charges or the debt balance during any of these telephone calls. In reviewing the calls, no customer service issues were found.
  
  Resolution: An itemized bill has been requested from ******************************* and will be sent to Ms. ************** when received.
  
  
  Should anything further be required, please do not hesitate to contact us.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I keep getting a phone call from a number, ************, claiming to be this company. They won't provide me any information unless I give them my personal information. They just say it's a personal matter. I have not received anything in the mail from this company which would make more sense. Seems like a scam to me.

  Business response

  01/11/2024

  Financial Corporation of America
  Response to Complaint 21119879
  
  
  Financial Corporation of America is in receipt of the above referenced complaint from ************************************  Following an investigation into the matter, FCOA provides the following response:
  On 7/30/23,an account was assigned to FCOA by our client, ************************ listing the responsible party as ************************************ The patient on the account is a minor child.
  FCOAs initial correspondence was sent to the address of record on 8/4/23. (Note: The address of record is the same as listed by the consumer on this complaint.)  A second statement was sent to that address on 9/18/23 and FCOAs last correspondence was sent on 11/3/23.None of the letters have been returned as undeliverable.
  Calls were placed to the telephone number of record on 8/9/23, 8/19/23, 9/13/23, 10/11/23,11/8/23 and 12/8/23. All of these calls resulted in No Answer and no message was left. On 1/9/24, a final call was made and was answered by a female who refused to confirm her identity. As this was a call placed regarding medical debt, the privacy requirements under the **************** Portability and Accountability Act are followed.  Because we could not identify we were communicating with the correct party, our representative  was unable to give details to the consumer and the call was terminated.  (Note: The telephone number of record is the same number listed by the consumer on this complaint.)
  
  Resolution: As the consumer has requested no further contact, the account has been closed in our system and is being returned to Pediatrix Medical Group.
  Should anything further be required, please do not hesitate to contact us.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted today 10/5/2023 by Financial Corporation of America from the phone number of ************** asking to verify who I was. I asked what this phone call was about and was asked to verify my name, address, previous address and also the last 4 of my social. I was told they couldn't give me any more info because zipcode did not match. I have no idea if or how to clear this matter if I need to. I asked to have something mailed and take me off the phone list.

  Business response

  10/16/2023

  Financial Corporation of America
  Response to Complaint 20706147
  Financial Corporation of America is in receipt of the above referenced complaint from ************************  Following an investigation into the matter, **** provides the following response:
  
  An account was assigned to **** on 9/10/23 by our client, ************************************************* (FMOLHS) with a service location at *****************************.  The account is in the name of **************************  A letter with details was sent to the address on file on  9/15/23. When the **** representatives spoke to the consumer on 10/6/23, they attempted to validate to whom they were speaking as required by the **************** Portability and Accountability Act for privacy but  found that they could not do so since some of the information on the account did not match what the consumer supplied. Therefore, the call was terminated.
  
  Resolution: As the consumer has requested no further contact with ****, the account has been closed and returned to the client. If the consumer would like more information regarding the bill, they can contact FMOLHS at ************.
  
  
  Should anything further be required, please do not hesitate to contact us.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Pediatrix ************* billed my insurance provider, *******************, on 6/11/2021 for services rendered for the birth of my daughter on 11/2/2020. Pediatrix billed $683.00 for Code *****, which was adjusted by Liberty to $124.36 and paid on 1/11/2022. Pediatrix also billed $571.00 for Code *****, which was adjusted by Liberty to $93.80 and paid on 1/11/2022. Following acceptance of payment from Liberty, ********* began billing us for the difference of $1035.84. I emailed Pediatrix the insurance EOB showing a $0.00 member/patient balance on May 31, 2022. I was told by ********* that they would put the account under review, and update their system to reflect the updated EOB sent it. When we continued to receive what appeared to be balance bills my mail, I submitted them to Liberty and their partner The ******************** Solutions to contact Pediatrix on our behalf. ********* refused to negotiate with MCSS, and insisted on Liberty paying the full amount, despite billing far above the appropriate Physician Fee Schedule. Liberty re-processed the bill to reflect the $218.16 payment, $1,035.84 balance due, and still shows a $0.00 member/patient responsibility. The $1,035.84 bill has been processed and approved by Liberty, and has been waiting in queue for the check to be sent out. Despite keeping Pediatrix well-updated through countless phone calls, including a 3-way with a Liberty representative, they sent us to collections. When speaking with a representative on 6/12/2023, I was told that our account was placed "under review" June of 2021, sent off for adjustment, and was determined to be "out of network." This is impossible, as Liberty plainly states they have no network, and work with all providers. She then said it was "no network used" and they were not contracted as a provider and would not honor Liberty's adjustments to follow physician pay schedule despite accepting payment from them. Now we are dealing with collection agencies.

  Business response

  07/10/2023

  Financial Corporation of America
  Response to Complaint 917753957
  
  
  Financial Corporation of America is in receipt of the above referenced complaint from **************************  Following an investigation into the matter, FCOA provides the following response:
  
  FCOA was assigned an account in the name of ************************* by our client, *********************** and a validation notice was sent to the address on record on 5/26/23. There was no other communication with the consumer.
  
  Resolution: Pediatrix was notified of the complaint and have recalled the account.
  
  
  ****************** should contact Pediatrix for more information on this account.  Should anything further be required of FCOA,please do not hesitate to contact us.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a medical bill from Pediatrix medical group, it was sent to collections. I have been told it was sent to IC systems, then transferred to Financial corp of America. I attempted to pay it online, there was a zero balance. I called and FCOA said they did not have the account, I have called IC Systems, FCOA, and Pediatrix multiple times. I keep getting sent back to FCOA, they cannot locate it and said they can't open my account to *******. The times prior to trying to pay online, I did call and try to get on a payment plan, they would just offer me settlements options.

  Business response

  06/16/2023

  Financial Corporation of America
  Response to Complaint 20156061
  
  
  Financial Corporation of America is in receipt of the above referenced complaint from ********************************  Following an investigation into the matter, FCOA provides the following response:
  
  An account in the name of ******************************* was assigned to FCOA by our client, ************************ on 1/3/22. The account was returned, unpaid, to the client on 9/30/22.  The consumer called in March,2023 and was told the account was no longer assigned to FCOA.  The consumer called again on 6/7/23 and was advised that FCOA was unable to reactivate the account and she would need to talk to the client or the other collection agency being used by them.
  
  
  Resolution: FCOA has been able to reactivate the account and if the consumer is still interested in making payments, she may call ************ to discuss her account.
  
  
  Should anything further be required, please do not hesitate to contact us.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We received a collections notice from **** for a medical bill that we never received. The statement from **** outlines charges that were supposedly paid by our insurance company as well as the remaining balance though the amounts on the **** statement do not match statements from our Insurance, and in fact are not even close. They are trying to say that we owe money to the Dr. with *********************** that performed the circumcision following the birth of our son though as I stated, we did not receive a bill from this group, nor did this Dr. perform any medical procedure for us or our son. To take that a step further, the Dr. that performed the circumcision was male and the Dr. with *********************** is female, more proof that this is a bogus statement/charge. When I spoke with someone at **** and mentioned insurance fraud I was laughed at, leaving me to believe they deal with people calling them out on their fraudulent practices regularly. I asked to dispute the original charges but was not permitted to speak with anyone about the dispute. *********************** is not a real group with no phone number and no physical address in ********, **.

  Business response

  09/23/2022

  Financial Corporation of America
  Response to Complaint 18013088
  
  
  Financial Corporation of America is in receipt of the above referenced complaint from ************************************  Following an investigation into the matter, FCOA provides the following response:
  
  FCOA was assigned an account by their client, ************************ on 6/20/22 listing the patient as a minor child and the responsible party to be **************************************
  The validation notice was sent to the address of record on 6/23/22 and a second notice was sent n 8/8/22. (Note: The address listed on the account is the same address which is listed on the complaint.) Calls were placed to the telephone number listed on the account on 7/9/22 with no message left. (Note: The telephone number listed on the account is the same telephone number listed on the complaint.)
  A call was received from the consumer on 8/11/22 in which the consumer requested an Itemized Bill. A second call was received from the father of the patient advising that he would be following up with their medical provider as they had never received a bill from the provider.  The Itemized **** was sent to the guarantor on 8/17/22.
  On 9/9/22,the patients father called to dispute the charges as he had no idea what the billing was for.
  
  
  Resolution: As the consumer has requested no further contact with FCOA, the account has been closed and returned to Pediatrix Medical Group.
  
  
  Should anything further be required, please do not hesitate to contact us.

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