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Find a Location

Modernize has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Modernize

      804 Congress Ave Ste 400 Austin, TX 78701-2651

      BBB Accredited Business

    Business ProfileforModernize

    Contractor Referral
    BBB accredited business

    Additional business information

    Additional Info:
    Modernize Home Services invites consumers with complaints to contact their customer service department directly at [email protected] or via voicemail at 888-213-0422. The company responds to consumer inquiries within one business day. Please understand that you may file a complaint with BBB now, even if you have not contacted the business directly about the matter in question, or at any time in the process of working with the business.
    See all additional business information

    At-a-glance

    Customer Reviews

    4.29/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/9/2024

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    804 Congress Ave Ste 400, Austin, TX 78701-2651
    BBB File Opened:
    4/1/2013
    Years in Business:
    12
    Business Started:
    3/12/2012
    Date of New Ownership:
    7/14/2020
    Business Incorporated:
    3/12/2012
    Accredited Since:
    1/9/2024
    Type of Entity:
    Corporation
    Alternate Business Name
    • Window-Price II
    • OnlineRoofingQuotes
    • Modernize, Inc.
    • Home Improvement Leads
    • HVAC Cost Guide
    • QuinStreet, Inc
    • GutterGuardCovers
    • Modernize Home Services
    • Remodel Connection
    • HomeSolarRebate.com
    Business Management
    • Ms. Jacqueline Leppla, Senior Director
    • Mr. Jason Polka, Director
    • Mr. Gabriel Luna-Ostaseski, Director
    • Mr. Mark Bartholmew, Vice President
    Contact Information

    Principal

    • Ms. Jacqueline Leppla, Senior Director

    Customer Contact

    • Ms. Jacqueline Leppla, Senior Director
    Additional Contact Information

    Fax Numbers

    • (512) 233-0895
      Primary Fax

    Phone Numbers

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    no transactions, no inquiries, but this business rings my phone incessantly
    Read More

    Customer Reviews

    28 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Niki

    5 stars

    04/17/2024

    Modernize helped me find a contractor for my **************. I was contacted by some great professionals contractors and ended up going with Power Home Remodeling for windows. I was very pleased with the service and the whole experience went smooth. U would definitely reach out to Modernize for my next project. Than you

    Modernize Response

    04/19/2024

    We appreciate this feedback and we're glad everything went well.

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