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Business Profile

Auto Insurance

Great Harbor Insurance Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased insurance for my dealer with this company. I gave a large downpayment plus 3 additional monthly payments. Total of $2,200.78. The application was mishandled from the start. We went back and forth about corrections. I never had services from this company my insurance was NEVER active. They told me they would refund me and it will take a few weeks. I have never been refunded. I have called left messages and emails. Now being ignored. I'm also doing a ACH return form with my bank hoping to receive my funds back into my account.

    Business Response

    Date: 03/18/2024

    Good afternoon,

    Thank you for bringing this problem to our attention. We can understand your frustration and want to help rectify it as soon as we can. Our notes indicate that we received the money back from the insurance company and sent the funds to the finance company to return to you in early January, since that is the method of how the policy was funded. We reached out to the premium finance company and they indicated that they sent out a refund on 1/26/24, check #******, with the recipient being:

    Empire Trucks and Equipment, LLC

    *********************************************

    **********, ** 33486. 

    If you still have not received it at this point, please let me know, so that we can ask them to re-issue. Once again, we are terribly sorry for your inconvenience and look forward to helping you rectify this situation. Have a great evening. 

    Customer Answer

    Date: 03/21/2024

    Complaint: 21402940

    I am rejecting this response because:

    I called Great Harbor today and spoke to ***** Senior Account Manager.  I explained everything that has happened since day 1.  I also explained I have verbally and electronically told different employees they have WRONG address.  I did not receive refund.  He said he would call accounting and see if another refund can be sent out after a investigation.  I also was told I'm only receiving 1 month $334.62 refunded.  I never had active insurance coverage for my company.  I was never given a certificate of insurance.  I made a claim now with my bank (ACH) return form.  I want a FULL refund a total of $2,200.78.  Worst un professional service I have ever had.  I'm so unhappy and felt scammed. He told me he would look into getting me a refund sent to my correct address.  I still have not received a refund and now don't know when I will.  Numerous different employees have told me they changed address, and clearly this wasn't done either.

    Regards,

    *************************

    Business Response

    Date: 04/08/2024

    Good morning!

    We were able to connect with the client and gather the correct mailing address and provide it to the company so that they could reissue the refund check and send to the correct address. We apologize for the inconvenience but happy that we were able to help get a resolution. 

    Customer Answer

    Date: 04/08/2024

    Complaint: 21402940

    I am rejecting this response because: once I receive my refund I will definitely close case.  I was told I should this week. 

    Regards,

    *************************

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased automotive coverage from Great Harbor insurance on December 18, 2023. On December 25, 2023, a rock hit my windshield while driving. After filing the claim, I discovered that glass coverage would fall under my deductible. It is a requirement in ******* to offer auto glass coverage options; however, ***************************, my representative, did not offer any options for full glass coverage--there was no discussion of glass coverage. I certainly DID NOT want glass coverage with a deductible. I drive for rideshare. and I am paying a premium for that coverage. Progressive insurance advised that the agency typically covers the damage cost when the agent fails to offer coverage options. On January 9, I phoned ***************** indicating I was not offered the appropriate coverage. She apologized and admitted fault, indicating that she would reach out to her supervisor to address the issue. I have a voice recording of that phone call.On January 19, ********************* manager, ********, phoned me to say that she had to look into what happened. I told her that she only need look at the records for the January 9 phone call. It is now January 26, and my windshield is still in need of repair. I want Great Harbor to cover the cost of windshield replacement in fu I am 69 years old and must drive rideshare to cover my expenses. I pay a premium for rideshare coverage and have no more money to cover a deductible for windshield repair.

    Business Response

    Date: 02/06/2024

    Hello, 
    We have worked with the client and the insurance provider to help find a positive resolution for the client. We spoke to the client on 1/29/24 in regards to her desired resolution.  We then reached out to her insurance company and received the approval from the carrier to include the coverage on her policy and cover the claim.  On 2/1/24 the client was able to proceed with her claim and set up an appointment with Satellite to have her windshield repaired as a covered claim on 2/6/24. We have stayed in touch with the client throughout and believe the client is now satisfied with the resolution. Thank you for your time and attention to this matter. 

    Customer Answer

    Date: 02/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

Great Harbor Insurance Services is NOT a BBB Accredited Business.

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