ComplaintsforAustin Capital Collision
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Complaint Details
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Initial Complaint
07/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Car was dropped off 4/20/21 for repair due to a rear end collision 4/18/21. Car was picked up 5/4/21. $6169.24 was paid for complete repair. We were given the keys and told the repair was complete. Before leaving the car park we inspected the visable portion of the work and there was some pieces hanging from under the car. We went back in to get help. That issue was resolved before we left. We got a warning notice when the car was started that the Blind spot monitor unavailable & Rear cross traffic alert unavailable. on our invoice Item ***** show charges for these services. We were told the issue would be resolved within the week and we would be contacted by phone to bring the car in to comlplete service. The call never came so we contacted them repetedly and got the same response that the issue would be resolved within the week. Each time we beleived the issue would be addressed. Now 7.12.21 the issue has not been addressed at all. Acct # RO: **********
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Contact Information
1950 Rutland Dr
Austin, TX 78758-5420
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.