ComplaintsforACT Global
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Complaint Details
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Initial Complaint
07/07/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 4.11.14 my contractor installed new artificial grass from this company. (Cost $2184) I noticed grass was defective due to a UV issue. My contractor contacted the company for us to get replacement turf because it was under the 5yr warranty of product. After a long fight with company in ****** the company provided me with new turf which I had to pay my contractor AGAIN $700 to install & remove defective turf. Then again during summer months of 2020 I noticed the new turf (which was just installed 2yrs prior) becoming defective again fibers were breaking down and turf was getting much worse as months passed. (Same UV issue as 2014 turf). I contacted ************************* contractor, Paradise Greens, about the problem. Yes they replaced turf in June 2018, but they just gave me a new product that was MUCH worse then the turf they installed in 2014. Company refused to replace this turf under warranty. Why did they give me a product that was even more defective and only last 2 yrs?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.