2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Nicole C
1 star01/17/2024
I hate this company from day 1. I should went w my gut. Day of delivery man shows up late w a personal excuse after calling in several times asking where is he. He takes pics of but leaves out a dent on dryer. Dec 23 bank shows proof $58 check paid and Azuma charges$137 which paid in full. Azuma remotes in disconnects washer which if I know this was part of agreement I would have never agreed to. They say they reset it for 5days and still nothing ask for a tech one can't come out for 5 days. The lies , with holding info by placing u on hold forever. Also being told u can't pay them by check unless u do a online checking which I did and still ended up in this predicament and also being over charge for insurance fees when u can prove to them by emailing them at mail @ azuma.com that u added them to ur own personal renters insurance.
AZUMA Leasing Response
01/19/2024
Hello
I'm reaching out to you to apologize for the lack of service that you have expressed in your review. I understand that we were able to get a technician out to service your Washer on Thursday 1/18/2024 and I'm hoping that you are happy with our attempt to resolve your issue.
Sincerely, Thank you so much for your businessReview from Destiny H
1 star10/29/2023
They are honestly a scam. The will change you 10$ over the amount they originally gave you. Fail to withhold their end of appointments. And double charge you on the deposit. Then after when you go to pay your first payment they will force another second and completely different contract onto you. Their website is also not secure especially from the emails they send you and will blame you for not calling them and giving your card information over the phone to pay the bill. I did have my card stolen. I have tried to talk to them about it and they ignored everything blaming the customerAZUMA Leasing Response
10/30/2023
Customer: ***************************, Contacted ********************** via email on October 24th 2023 after multiple call attempts to reach the customer at her home and cellular numbers, as well as Text messages and email correspondences to the customer regarding her past due bill for services rendered for the month of August 2023.
On October 24th 2023 ***************************** sent an email stating her credit cards were stolen and could not make payments to pay her past due invoice, she was upset that she accrued a late fee for the previous months payments, which caused ******************** monthly payment to go up with said late payments fees. The fees are acknowledged and agreed prior to delivery of services through an electronic contract and lease agreement signed by ********************************************************* proceeded to state we double charged her payment method for delivery, however records indicate this was not the case and was only an authorization processing/ moving to a charged payment.
****************** furthermore proceeds to state new contracts were forced on her after her initial payment whcih records indicate is not correct, no different contract was provided to her for the same or different services. This lease agreement is available for review. No other changes or payments are required or were taken.
Regarding the theft claims of her Credit Card: Azuma websites are secured for payment through SSL encryption and hosted securley within ********** and hosted on Amazon Web Spaces, PCI Compliant and third party vetted. No leaks of customer infomation have occured thrugh any method, Malware/Ransomeware/ Etc. We performed a sweep and have ensured our company meets all merchant and security requirements.We have made multiple attempts to reach *************************** since her first email correspondence submitted to us on October 24th 2023. We emailed Desitiny back immediately on 10.24.23 our reassurance we would invesitgate any issues with our sites and explained the late fee on her invoice. We have call records showing call attempts going out on 10.25.23 @ 932am csta and 10.27.23 @ ****cst. We also emailed her the results of our internal investigation regarding her website questions and provided upper management email and phone numbers to please call for any questions.
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