ComplaintsforLegend Asset Management Corp

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Legend Management has failed to refund our deposit for over ONE YEAR. We vacated our apartment of 315 at ****************** in December of 2022, and were told we would receive a refund of approximately $80. We have called multiple times, been told that it had been sent, that it hadn't been sent, that they didn't have our address on file, that once it had been put in that their finance team had been undergoing changes, and consistently assured that it would be fixed. After receiving a reply to a poor review stating that we call the same office we had several times in the past, and insisting that they would fix the problem, 4 months later we have still not received anything. It is incredible that a company can go over a year without sending reimbursement, and this is incredibly shady business practice. I will pick it up in office if I have to and can do so immediately, but it has been 14 months since this refund has been promised to us and it is tiring to follow up, be told we will receive it in 2-4 weeks, then have radio silence again and again.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Upon until recently this property was an enjoyable place to live and took a challenging turn when the previous manager left the property. It started with all the amenities not being available for use but did not change the price that goes towards such amenities. Just this last month someone came by to check a device near the water heater and right after the bill that generated increased four times as much as previous months of living here. The manager was not much help in explaining how this extreme change would happen so sudden. My current issue is regarding an issue I had with the rent payment for 11/1/2023, multiple charges were added on my account with no warning that the payment had an issue. If the manager had communicated with me the issue with the payment I could have seen to the issue before more fees were added. I have attempted to reach out to Legend Asset Management regarding my issue with no response. A desired resolution would be a response to my inquiry and a refund for the late charge, I understand the *** is a charge that *** not be taken off but I do not feel the late charge of $157.50 is fair.

  Business response

  11/10/2023

  Per the *** lease agreement that was signed between the parties involved per paragraph G and H speaks of the late fees and NSF fees.  The late fee is 10% of one months rent and any returned check or rejected electronic payment incurs a $75 NSF fee.  Per paragraph 3.4 titled Returned Payment Fee:  "you'll pay the fee listed in Lease Details for each returned check or rejected electronic payment, plus initial and daily late fees if applicable, until we receive full payment in an acceptable method".  Your bank notifies you before we are notified.  Even if rent was originally paid on the 1st it was a returned payment so technically rent was not paid on time, therefore, late fees apply.

  Customer response

  11/11/2023

  Complaint: 20846783
  
  I am rejecting this response because:

  I have used the system in the past with no issue. I do not understand why it was rejected and feel that it was a mistake and was charged fees for a faulty system. 
  
  Regards,
  
  ***********************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Never was on contract for being a tenant

  Business response

  11/13/2023

  ****************** was listed as a lease holder in our system but however was not listed on the lease agreement itself, therefore, he is not responsible for the debit.  We have submitted to the collection agency that this be taken off his credit.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been reaching out to the management team with several issues for months with no response. My air conditioner was out from the middle of June until the end of July. I called requesting contact and nothing. I went without air conditioner in my apartment during record temperatures. Another resident told me there is an app I can submit a service request on. No contact, but did send someone to fix it. $15 monthly fee for valet trash service, a service you cant opt out of. My trash sits outside all night and never gets picked up. I spoke to management in June and still my apartment has been skipped. I have to take my trash, that has been sitting outside all night to the dumpsters before I leave for work at 630 am. I was told to put my trash out earlier in the day, it still gets skipped. The post office said that the office has a sheet where packages are dropped off and accounted for. Being my first time having a package left there I walked in and asked if there was a sheet somewhere I needed to sign. ***** responded First of all its a courtesy to allow packages to be dropped off here, and second we dont have time to keep up with your things.I have been charged late fees. I called prior to being late to let them know that my jobs ****** payroll was messed up, and ask what the late charges would be because it was a holiday weekend and banks would be closed an extra day. No answer, I left a voicemail with date and time (09/01 10:17 am), no call back. I called several more times, no answer, no calls back. I sent a text message to their line and no response. I paid my rent on 09/06 when my check cleared the bank, after calling again to inquire about late fees, with no answer. I paid the full amount shown in the app of what was due (+fee at ******* pay station). After that late fees were added. There was no email or any kind of notification that I had these fees. I still have not been called back and was never informed of the charges.

  Business response

  10/02/2023

  The office team did go through some turnover with the management and ***** is no longer with the property.  A new manager ******************* has started and has made contact with this resident.  Our valet trash service was contacted about the trash not being picked up and they informed us they have a new trash system in place to monitor what is being picked up.  The new manager has gotten with them so it shouldn't be an issue going forward.  We do have a clipboard in the business center where the packages are left for the residents to sign that they have picked them up after they are logged in.  Next year we will be getting package lockers and residents will be able to bypass the office and pick up packages from the locker.  Our online portal should always keep resident balances up to date.  The system automatically posts the late fees so residents can login at anytime to see the balance etc.  We have fulltime help in the office with the addition to the new manager and I know she has contacted the resident on all the issues and is taking care of it.

   

  Thank you,

  Customer response

  10/04/2023

  Complaint: 20633138
  
  I am rejecting this response because:
  

  As a tenant, their inability to staff their office is not my fault. Their inability to fail to provide a service ive been forced to pay for for 10 months and havent received feels a little like theft to me and their explanation of we will get them a map seems like something that should have been done when the company was hired. Their inability to make sure that their phone lines are working, is again, not on me as a tenant. My phone and internet have worked just fine, so im not even sure which storm they are referring to. The inability to respond within a timely manner, is not on me as a tenant. Having to wait for two months for my air conditioner to be fixed during June and July in *****, and then being told well its fixed now.  That seems unacceptable to me. The statement The property made about their app updating is not true. Late charges and fees are not added on until later. If it did, I wouldnt have a screenshot of their app from after the 3rd of the month (when late fees are added) showing my rent total without the late fees added.
  

  I have taken accountability and paid the late fees, I would like for someone else to take accountability for the way this property has been (not) managed for the last few months. As a tenant with no knowledge of what was going on and no one at the property to get ahold of, it has been frustrating and their response lacks accountability of any kind.

  
  Regards,
  
  *******************

  Business response

  10/04/2023

  I would ask that we meet at the property with the current Property Manager to discuss the issues and what we need to do to resolve things going forward.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Repairs are subpar at best, They changed pricing of units when it came time to sign a lease. They don't make their terrible repairs in a timely manner

  Business response

  10/12/2022

  Please see the attached correspondence between ************ and the resident.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get my a/c fixed since 5/31. Today is 6/24. I live in apartment 28 at the ****** ****** ** **** apartment complex, run by asset management. They have sent multiple maintenance men who change the filter or shrug their shoulders and leave and mark the issue as completed. Today they called the police on us while trying to address the issue in the office, after asking for the owner or higher up managers phone number to resolve the issue. The a/c has still not been fixed as the woman in the office told us a/c is a luxury service. (It is 108 degrees outside in Texas today and my apartment is unable to cool past 81.) I feel my rights as a paying tenant have been violated and it should be considered a necessity to provide appropriate cooling to our living space. I have lived here 4 years and never been late on net or caused any issues. I am currently covid positive (as of 6/24) suffering in an apartment that is 81 degrees, after weeks of following up about my broken a/c. They refuse to fix the problem and continue to put it off. I don't know what to do but I do think this is wrong and affecting my health. I would like the a/c repaired and/or refunded my rent due to the fact that they are not providing essential amenities such as cooling a proper living environment. Please see attached images for further detail.

  Business response

  06/27/2022

  There is no question that we are in the throws of Summer heat in Texas, we work diligently with our residents to ensure they are taken care of.  We have found that we responded to *** ******** AC issue.  We have responded each time she has requested, which is documented by her text and through our work order software. We have sent our certified AC technicians to troubleshoot  the problem.  We have provided her with a portable AC unit.   We have hired an outside service contractor to inspect the system today.

  We are also sorry but no we did not call the police concerning the Sharers or there AC.

  There will be no refund of rent.

  A surprising fact is that unfortunately AC units can only cool the temperature 15 to 20 degrees.  AC units are not designed for the 100+ temperatures.

  We wish *** ******* a speedy recovery

• Initial Complaint

  07/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  **********************. During the week of May 23rd thru May 27th 2021 we got water damaged items in a garage that leaked during the rain. The garage had standing water around the perimeter of the garage possibly due to faulty drainage. We sent pictures of the damaged items on 5-28-2021. No response, today is 7-7-2021. After going thru some more boxes this week we found more damaged items including cothes that got wet and started molding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩