Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a bike finally after 3 months of not getting anywhere with the company. Today I get a notice the bike was finally delivered after going missing by the shipping company. The picture I have is of the bike on its side on a pallet that looks nothing like I made. Not the same plastic wrap even. Company told me ***** accepted this bike like this. Now 360 hasnt answered me all day and I still have no dirtbike. Im getting close to going to my local authorities and small claims court. I ordered my bike in October and I still have nothing. No answers or anything. How long do I have to wait for my consumer needs to be met? Ive done everything asked of me and I dont have anything to show for it. I want my bike or my money. I added 2 pictures. The one with the green plastic wrap is how I sent my bike. The second picture with the guy smiling is how they delivered it. Both companies are blaming each other and getting no where.

  

  Business Response

  Date: 02/14/2025

  We got the bike finally we are checking on it we will ship a viper 150 that you want by next week

  Customer Answer

  Date: 02/14/2025

  Complaint: 22935045
  
  I am rejecting this response because: they received the bike the beginning of this week. It was damaged in transport and has no relation to how I packed it. It was not in the pallet I built or wrapped in the green plastic wrap I purchase for this. Once I receive the replacement then I know it will be done. Until then Im going to keep my complaint because they keep telling me the same thing. 
  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 02/17/2025

  I am emailing the customer so we can look at the bike and send him the one he wants and he is refusing to anwere this questions I just asked you a simple question what was wrong with the bike so I can have my mechanic look at it
  
  

  74024074C5407

  Customer Answer

  Date: 02/17/2025

  Complaint: 22935045
  
  I am rejecting this response because:
  I answered what was wrong with it. Im keeping my complaint until I receive my replacement. 
  Regards,
  
  ****** ****

  

  Business Response

  Date: 02/26/2025

  We are shipping you a new dirt bike with electric start viper 150 

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flase advertisement i placed an order for a scooter and was given a price total of $998.01 to them come back a day later and say they can't ship the scooter until they receive $200 for shipping when my invoice says $0 for shipping and they the lady who said the phone excuse is that the website is not designed to calculate the shipping cost due to states having different amounts. Don't understand how that's my problem so I paid the invoice amount to then after receiving the money I can't receive it if I don't pay the $200 shipping surcharge Update the manger called real quick of this review and up the cancelation fee to 20% because I wouldn't remove my review when there terms and conditions say 6% I will also be reporting this to the BBB

  

  Business Response

  Date: 01/20/2025

  We have notified the customer the following her state is one of the state listed on the shipping surcharges state and we have refunded her everything excepot for the 6% cancelation fee as per our terms and condtions 

  please see it here 

   

  60 DAYS / 500 MILES MONEY BACK GUARANTEE!
  We endeavor to give quality client service and need our clients to be totally satisfied. On the off chance that you are not totally satisfied for any reason, you may return your item inside 50 days or 500 miles whichever comes first, for a full refund of your amount after deducting the handling, delivery and any other extra charges.
  The following is our Return Policy Agreement:
  Please get in touch with one of our benevolent staff to acquire a Return Merchandise Authorization number (RMA) or email us at **********************************************************. Returns won't be acknowledged without an RMA number. Once you have an RMA number it is your duty to return the item to the address specified
  Its customer's responsibility to return the merchandise at their own expense.
  Freight collect and COD packages will not be accepted.
  If a dealer assembles the unit and customer wants to return it the dealer assembly will be non refundable No Exception. 
  It's perfectly ok to not have the original packaging, manuals, or the item is slightly used. We can still process your return request with a small deduction on your refund for the missing things. We do not accept any return vehicle that has any sustained damages.
  20% restocking fee according to the condition for the item.
  This guarantee will not warrant returns on items that are damaged, have had alterations of any kind, or have been used or maintained in a way that is not recommended by the manufacturer.
  This guarantee is not applied on Refurbished items. All sales are final for all refurbished items.
  If you have received your vehicle for more than 50 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
  Over 6 months return or unauthorized return may subject over 50% restocking fee
  In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
  You may also cancel your order if your item has not been shipped. However, you will be charged a 6% cancellation fee.

  Shipping and Fuel surcharge Notice:
  About 99% of the customers will not get any shipping / Fuel surcharges, however only about 1% of the customers might get the surcharges on a case by case basis. Shipping to a very far away states and some rural area will incur extra shipping charges like **, **, **, **, **, **, **, MT, **, **, **, **,**, **, **, and the ********** etc will be extra due to excessive fuel surcharges, and shipping to any islands will be extra. Please place your order normally if there are any extra shipping charges we will call you to inform you if not we will process your order as normal. We do not ship it to ****** and ******. Thank you for your understanding.

  Customer Answer

  Date: 01/20/2025

  Complaint: 22827155
  
  I am rejecting this response because: you should provided an invoice and receive payment if that's not the final cost.
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dirtbike with a one year motor warranty and Im having motor issues and they do not want to honor the warranty that is even advertised on the showroom wall as I walk in today.

  

  Business Response

  Date: 01/18/2025

  We do have 1 year motor warranty for parts only not the labor cost you can bring it to our store we can look at it for you 

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my Christmas gift arrived for my husband, he rode it 5 minutes and one of the main bolts on the handlebars fell off making it very dangerous to ride. I called the store and the representative acted unbothered and simply sent a text with the return policy. I been emailing corporate and they are trying to charge me a $1,000 to come pick the bike up. I will report this to the BBB. I got warranty on this bike and had it financed for a reason and now Im being charged $1,000 for them to pick up or if I drive to Arlington, Id only have to pay almost $700 only. This company is not the best company to do business with and delivering faulty items. Please be careful when doing business with them. Bad communication along the way. Kept being told only $300 to pick up in several emails and then when I finally say how can I pay, Im told to pay $962 at the very end & still was not provided a time frame of when they could pick up the bike.

  

  Business Response

  Date: 01/17/2025

  We have told you in the email if we come pick up the cost will be $300 and you have to us additon to shipping 20 % restocking fee and we will buy it back as used only 

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dirtbike from them and it barely ran when I got it and hadnt even rode it yet. Rode it down the street 200 ft and it stops. I have tried to return and they were first gonna help me. But then they told me I had to pay for shipping when it says in theyre site in order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. I wasnt offered that return. They instead started sending me parts to try and fix myself. None of the parts fit and I still am without a working dirtbike like they assure you.

  

  Business Response

  Date: 01/16/2025

  We sell 100% new item after it gets tested and everything we sell has warranty if any parts you need or you damage something let us know we can help you mailing out the parts under warranty. 

  Customer Answer

  Date: 01/16/2025

  Complaint: 22811911
  
  I am rejecting this response because: the bike is not what they advertised it to be. The bike work is sloppy and they dont even run the electrical components right. Not to mention the bike came without any egr system. Just tubes hanging. Im willing to exchange the bike for something that is cheaper so it isnt such a big deal for them. I told them in the beginning in the first call I wanted to return. They basically let the time run out for return before I heard anything. I spoke to one lady on the phone who was gonna initialize the return and then all of a sudden some guy ***** is telling me to ship it back on my dime when they say they take the first shipment and first return. No more parts, Im not a mechanic. Id take the 150 which is almost a grand cheaper than what I paid. 
  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 01/17/2025

  We are proud to offer a wide range of brand-new products, including our best-selling bikes. All items we sell are guaranteed to be brand-newnever used, displayed, or pre-owned.
  To ensure customer satisfaction, we provide a warranty with every purchase. In the event that you require replacement parts under warranty, we kindly ask you to adhere to our online terms and conditions. Please provide the following information to help us process your request efficiently:
  Order Number
  Full Name
  Shipping Address
  VIN Number
  Photos of the Part(s) Needing Replacement
  Once we receive this information, we will promptly address your issue and send the necessary parts free of charge, as covered under the warranty.
  Thank you for choosing us for your purchase. We value your business and look forward to assisting you!

  Customer Answer

  Date: 01/17/2025

  Complaint: 22811911
  
  I am rejecting this response because: I already sent them that in the email. I do not want parts. I dont understand why you cant exchange. If it is 100% new and never used then why doesnt it ride? How come the egr system is non existent. How come when I took it off the palate the clutch lever was broke, the plastics were completely bent and tires completely flat. This is a lemon. Should be treated as such and replaced to satisfy the customer. 
  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 01/18/2025

  We can exchange the bike you have to ship this one back to us and we can send the bike that you want 

  Customer Answer

  Date: 01/20/2025

  Complaint: 22811911
  
  I am rejecting this response because: shipping back is almost double the price. So I wouldnt even be braking even. If they would kindly send a replacement then I can give the shipping company the one that isnt what they advertised it to be. Then my needs would be met. Until then I guess we will be back and forth constantly. 
  
  Regards,
  
  ****** ****

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  

  I reached an agreement with 360 power sports. And I would like to close this case. Thanks 
   
  
  ****** ****

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dirtbike and they delivered a completely broken one. The entire motor does not work. They will not honor their warranty of delivering a product free of manufacture defect. The are requiring shipping and restocking fees at 50% of the price already paid. They did not deliver what I paid for and require me to pay to fix their mistake.

  

  Business Response

  Date: 01/09/2025

  Hi ****** Haley 

  we ship out brand new units after we check them if you are need any parts under warranty you have to email us and will have to mail out the parts under warranty. 

  
  

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a go-kart from this company based on their advertisement of free shipping. The website allowed me to complete my purchase with free shipping reflected at checkout. However, before the product was shipped, I received a call from the company requiring an additional shipping charge. Despite the misleading advertising, I paid the extra fee.The go-kart was delivered a month after the purchase and was the wrong color. On the companys website, I selected "Black" as the color option, which was explicitly listed among five options: black, orange, pink, blue, and red. However, the go-kart I received was orange. The company later claimed all go-karts are two-toned and that "Black" was not a viable option, even though their website advertised it as such.Upon delivery, the go-kart arrived with no battery charger, and the battery was dead. I had to purchase a battery charger separately. When we assembled the go-kart on Christmas Eve, it only worked for one crank on Christmas Day and then stopped functioning.The company has now asked me to take the go-kart to a mechanic for diagnostics, which adds further inconvenience and expense. I have taken videos, screenshots of emails, and text messages documenting this entire process.Desired Outcome:I am seeking the following:A full refund or replacement of the go-kart in the correct color I initially ordered.Reimbursement for the additional shipping charge, as free shipping was part of the advertised terms of sale.Compensation for the battery charger I had to purchase separately.Assurance that the go-kart will be functional upon repair or replacement, without further costs to me.This companys misleading advertising, poor customer service, and defective product delivery have caused significant inconvenience. I urge others to be cautious and request BBB to investigate this business.

  

  Business Response

  Date: 01/03/2025

  This customer is very abusive and disrespectful. We shipped her a go kart as she ordered a black color just like **** **** manufacturers. It paid extra assembly cost, paid extra shipping cost from ** to ** barely made anything on it selling the go kart because wanted to make sure customers got before ******** and she did. After they turned the go kart over so many times and broke the starter chain we can warranty this part but she does not want to do anything, just wants to complain and saying how bad we are when we are trying to work with her. 

  Customer Answer

  Date: 01/03/2025

  Complaint: 22736995
  
  I am rejecting this response because:

  
  I appreciate your response and your efforts to address my concerns. However, there are several inaccuracies and unaddressed issues in your statement, which I would like to clarify and address.
  1. Product Delivered Was Incorrect
  I ordered a black go-kart based on your website's advertisement, which explicitly listed black as a viable color option. The go-kart I received was orange. After delivery, I was told that "black" is not an available option, which contradicts the choices presented on your website.
  If this limitation existed, it should have been clearly disclosed at the time of purchase. This constitutes misleading advertising.
  2. Product Delivered Was Defective
  The go-kart was delivered without a battery charger, and the battery was dead upon arrival. As a result, I had to purchase a charger separately.
  The go-kart stopped functioning after one use on Christmas Day, indicating either a manufacturing defect or improper assembly. As the seller, it is your responsibility to ensure that the product is functional upon delivery.
  3. Mischaracterization of Events
  Your claim that I damaged the go-kart by flipping it multiple times is unfounded and untrue. I have video evidence documenting the go-karts condition upon receipt and its limited functionality after initial use.
  I have made every effort to work with your company, including providing documentation of the issues. It is disappointing to see my legitimate concerns dismissed as mere complaints or personal attacks.
  4. Ownership Discrepancy
  Your response on the Better Business Bureau (BBB) website lists ***** as the owner of the business. However, public records, including the Texas Secretary of State, list ****** ****** as the owner and registered agent of My Scooters and ATVs LLC, which operates as 360Powersports. This discrepancy raises concerns about transparency and accountability in your business practices.

  
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 01/07/2025

  I appreciate your response and your efforts to address my concerns. However, there are several inaccuracies and unaddressed issues in your statement, which I would like to clarify and address.
  1. Product Delivered Was Incorrect
  we sent you what you ordered starlight from our supplier warehouse in **********
  
  I ordered a black go-kart based on your website's advertisement, which explicitly listed black as a viable color option. The go-kart I received was orange. After delivery, I was told that "black" is not an available option, which contradicts the choices presented on your website.
  black go kart was sent out **** **** always have the black color with 2 tone color never all black this is confirmed and emailed you from andy who works at dong fang 
  
  If this limitation existed, it should have been clearly disclosed at the time of purchase. This constitutes misleading advertising.
  2. Product Delivered Was Defective
  The go-kart was delivered without a battery charger, and the battery was dead upon arrival. As a result, I had to purchase a charger separately.
  These go karts do not come with a battery charger; these are rechargeable batteries. Battery chargers are optional for customer to purchase from us or at their local auto store a 12 volt 
  
  The go-kart stopped functioning after one use on Christmas Day, indicating either a manufacturing defect or improper assembly. As the seller, it is your responsibility to ensure that the product is functional upon delivery.
  3. Mischaracterization of Events
  The go kart was assembled and tested at our supplier warehouse when all tests passed they packed and shipped it 
  
  Your claim that I damaged the go-kart by flipping it multiple times is unfounded and untrue. I have video evidence documenting the go-karts condition upon receipt and its limited functionality after initial use.
  I have made every effort to work with your company, including providing documentation of the issues. It is disappointing to see my legitimate concerns dismissed as mere complaints or personal attacks.
  
  
  We have told you what to do we need to know what parts you need that you may have damaged it after trying to turn on so much from that video it looks like a starter chain that can be mailed out you under warranty you have to email us asking for that it looks like you are busy writing how bad we are when we are trying to help you only. 
  
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a "supposed" gas powered four *******, according to the then advertised product on the website as being 110cc and other verbiage that would lead a person to believe that the product was gas powered, on December 13th 2024, only to find after placing the order that it was actually a battery powered product. After reading on the Business website that I could cancel the order with no penalties for cancellation fees if it had not been too far into the fulfillment process, I proceeded to cancel the order exactly 11 minutes after placing the order!! I also proceeded to call the company because there was no option on the website to cancel the order, so I proceeded to call the company and called multiple times leaving voicemails, also emailed them, and also texted the company explaining to them what had happened and then I wanted the order canceled immediately, only for them to contact me the next evening!!!! The representative that called proceeded to hang up on me after I explained to her what had happened and that I wanted the order canceled. So I started emailing them to let them know about the lack of communication how I was treated over the phone and that I wanted the order canceled immediately. As of today December the 16th, the order on the website is still showing as awaiting fulfillment. I have filed a claim with my bank and it's under investigation. I've also noticed yesterday December 15th 2024, that the website description on that product has now been changed to not lead people to believe that it is gas powered, as well as the statement that there would be no penalty for cancellation fees if the order placed had not gotten too far into the fulfillment process.... which mine didn't because I called them immediately, sent emails immediately, and even texted immediately. This company has been very unprofessional and very rude, and I would never do business with them or recommend that anyone else does ever again.

  

  Business Response

  Date: 12/17/2024

  HI please share us your order # with this name I can not find anything in our system 

  *** ******

  Customer Answer

  Date: 12/28/2024

  Complaint: 22694048
  
  The order number is 10944. 
  
  Regards,
  
  *** ******

  

  Business Response

  Date: 03/25/2025

  HI how can I help you ? 

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 5/23/24 with 3 months labor warranty and 12 months parts. Immediately had issues and was told i had to email tech support. First received email from tech support was on 6/14/24. Emailed about Go kart stalling and not restarting. Emailed tech support wasn't any help and no resolution was had. Company was hard to get in touch with and finally received a text on 8/10/24 to take kart to service address. Dropped of on the same day 8/10/24, under all warranty still. **** had started smoking occasionally, stalling, transmission leaking oil and metal in the oil. Received text 8-15-24 to pick it up. Transmission leak was fixed, carburetor cleaned and engine oil changed. Was told metal was from me not doing the first oil change within 4 hours of run time and not a big deal. Told them that metal was noticed on first service and kart had a total of 4 hours on it. Next time kids rode the kart it started knocking slightly and smoking like crazy. Again noticed metal in the oil and returned on 9/4/24 to service address. Received call on 9/17/24 stating it needs a motor and would be $600 labor to change. Engine is still covered under parts warranty. Was also told this issue is completely unrelated to the previous smoking and metal in the oil issue so they will not honor the labor warranty. If needed I can provide the oil with metal or pictures in it from the first time it was brought in for service.

  

  Business Response

  Date: 09/22/2024

  Can you bring it to our store we can take a look at it for you. 

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 09/14/2024 I placed an order for a 1 Dongfang 50cc Gas Trike (DF50TKA-22) TKA Tadpole Style With Auto Transmission from 360Powersports.com. This includes a $200.00 shipping fee. The product has not been shipped. i spoke to ********* and she informed me that the order "will definitely be cancelled". I told her that i was recording this conversation. We were disconnected. I called back and she apologized for hanging up. She then informed me that I would have to pay a 6% ($150.73) cancellation fee. The product had not been prepared to ship yet. The status of the order was "awaiting fulfillment". Under these circustances I do not feel that this charge is warranted. I would like the total purchase amount plus a $200.00 shipping be refunded to ************************ 360Powersports uses to finance their purchases) ****.

  

  Business Response

  Date: 09/18/2024

  HI we will refund you today 9-18-2024 

  Customer Answer

  Date: 09/20/2024

  Complaint: 22299591
  
  I am rejecting this response because they did not give me a complete refund. I paid them $200.00 for shipping which has not been refunded.
  Regards,
  
  **** *******

  

  Business Response

  Date: 09/22/2024

  For the extra shipping cost what is your order # please.