ComplaintsforThe Arbors of Arlington

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved out of my rental unit 84 on 4/3/2022. I messaged via text 4/18/2022 and was informed I had to wait 30 days after 4/3 in order to find out if and how much of my $798 deposit I would receive back. On 5/3 I texted again with no reply then again on 5/6 which concluded I was due back $485 of my deposit paid. I messaged again on 6/2 asking for a timeline to ensure I kept an eye out for a check in the mail. I have called multiple numbers *****************-933-5761,************,************,************ are just some of the numbers I have contacted. I have been told on 5 accounts that my refund was approved and should receive within a week, this proved to be false. On most of those calls I was told that there was nothing they can do that I just have to wait for accounting to cut my check. I have asked for timelines at least 7 times and told it should be mailed to me within a week. At one point a manager told me they werent approving on 6/28 because the request for refund was of the full amount of $798 which wasnt correct and that she resubmitted it that day and to expect my check in the amount of $485 within a week. It is 7/11 and I contact them again to be told that they cut me a check back on 6/10 which at this point has not been received . I was told by the manager at the complex that she would email their accounting department and have them cut a new check, I asked to speak with accounting seeing as though they are not capable of following through and was denied that information. My phone call today I was placed on hold 4 times and was on the phone for 32 minutes. I have waited over 90 days for my refund with no end in sight.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have gotten my rent paid up till I move. Now my apartments are trying to evict me finding ***** and false accusations on me. I am being bullied and harassed by management. They put a camera right in front of my door.

  Business response

  09/24/2021

  
  In response to the complaint filed by *****************************, this is a clear retaliation for filing eviction. The complaint states we, the management, are finding ***** and false accusations toward her. However, we have video footage of the issues leading to the current eviction filing. One incident involving a person with a gun and another involving 3 unknown males having a physical altercation on the premises outside of the unit where **************** resides. In each video, the visitors are seen coming to and leaving from her unit. 
  
  The complaint about the cameras is inaccurate as we have 26 cameras on property and each faces a common area such as the parking lot, entry gates, laundry, playground, and in this case, our pedestrian gate in which **************** lives very close by. These cameras were all installed in 2014 which is 5 full years prior to **************** moving into her unit.  
  
  The idea of management harassing **************** is untrue as she was previously evicted for non-payment of rent and we allowed her to stay and get caught up with the assistance from the City of Arlington which was not something we are required to do. **************** was also given another chance when the first incident with her visitor involved a gun. A month later is when the altercation took place and is a clear violation of community policies is when we proceeded with the 2nd eviction. 
  
  Lastly, the claim of rent being paid in full is false. ********** rent has not been paid since June of 2021. She claims the city is going to pay her rent, however we had not received any additional funding from them since she was caught up from being evicted.  We did receive communication from the city stating they would be willing to help for an additional time, however given that **************** was in clear violation of the lease contract and to be evicted, they would not be paying. I have personally spoken to ******** and had been in clear communication offering her assistance links and such prior to her being evicted the first time around for rent purposes. Our resident communication log reflects all calls, text or emails made to and from a resident. Every single text is a clear effort of only positive communication between the management team and **************** as well as all residents of our community.  
  
  
  Please feel free to contact me with any additional information needed. 
  
  *******************************
  Regional Supervisor
  

  Customer response

  09/24/2021

  Complaint: 15823582
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩