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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dropped off my 2019 Chevrolet Silverado for in Warranty repair work at Aransas Autoplex on Friday 10-20-2023. My Certified used warranty includes free rental car use while the vehicle is in the shop for covered warranty service. This is the ***** time this year for a covered warranty repair. All previous rental expenses were covered directly to Enterprise Leasing in Aransas Pass by Aransas Autolex. The repairs were completed on Tuesday *****. I returned the rental to Enterprise that afternoon and was told that Aransas Autoplex had not yet completed the paperwork to cover the rental. I called Aransas Autoplex from Enterprise and was told that they were "running behind" but they would take care of the rental within a day or two. Enterprise however wanted their money NOW so my credit card was billed for $194.00 Aransas Autoplex has yet to clear this up, They have told me that they are still waiting for approval from GM. That they will issue credit to my CC account as soon as they get this. I have called 4 different times and receive the same response "We are still waiting on GM". I am then promised a call back from their service department and never hear anything. I find it difficult to believe that the previous 4 warranty repairs were handled without any delay and this one now is taking almost a month. The old "Your checks in the mail" excuse I guess never gets old for some companies.Business response
12/05/2023
We have sent a check for all the rental that was allowed, he sounded satisfied when I called yesterday.
*************************
Customer response
12/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************
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Contact Information
2352 W Wheeler Ave
Aransas Pass, TX 78336-4922
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.