Complaints

This profile includes complaints for Tri State Ford Hyundai Amarillo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tri State Ford Hyundai Amarillo

  1900 I-40 E Amarillo, TX 79103

• 

  Tri State Ford Hyundai Amarillo

  PO Box 30219 Amarillo, TX 79120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down $2,000 on a 2018 hydra on November 3rd, 2023 and the car was running bad since the day I got, but did not complain because the dealer ship said that's the only car I can get off the lot; however, the car finally broke down on me on November 26 after I got off of work below freezing with no oil in the car leading me to loose my job.The next day I dropped it off at Tri- state ford where they had to find what cause this and they finally got back to me in a week were they told me the motor was blown out because of the lack of oil and they provided free oil service, so I was checking in with the mechanic to see if this car was inspected but it wasn't because it was no paper that said it was in the car. It's been 2 in a half months since they told me they still looking for the right car to put me in.

  Business Response

  Date: 01/23/2024

  We sold this vehicle on November the 3rd 2023. Prior to the sell a used car inspection process was completed. This car was purchased without any type of extended service policy and is out of manufactures warranty. Used cars are sold as is so there is no coverage on the vehicle. The vehicle is a 2018 Hyundai Elantra with 117,269 miles. For this customer to be able to purchase another vehicle he will need to secure some financing. We have provided a quote to repair the vehicle and even offered to pay for half of the repair. The customer has not to repair the car at this time. We will honor to pay for half of he repair here in our service department should the customer want to proceed. 

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th, 2023 I had my 2022 Ford Maverick (VIN: *****************) towed to Tri-State Ford for repairs on the front drivers' side wheel, rotor, and wheel bearing after I hit a curb. In addition, there is a recall on the side airbags of my vehicle, and I asked the Ford Service department to please remedy this recall while they had my truck in for repairs. Ford refused to provide me with an invoice or bill for the repairs, but told me informally that it would be around $1,300. Ford never gave me a call or text messge back with any updates on the repairs. I called them on July 6th asking for an update. Ford Service said that they had ordered the wrong part for the repair and that they would need to order a wheel bearing installation kit. They could not give me an ETA for this part, did not offer a loaner vehicle, and still would not provide me with a bill or an estimate. I waited again, and again I did not recieve any updates from Tri-State Ford unless I contacted them. I called on July 12th, 20th, 25th, & 26th each time with no update, no cost estimate despite my continued asking, and each time with no calling me back. I called again on July 31st, and I finally got the news that work on my truck had finally begun and would be ready the next day. Then, the next day, August 1st I recieved a message from Alex (the service advisor I had been dealing with) that said "Hello, the technician was getting to just about being complete when he was pressing the wheel bearing into the hub and it was not correctly sized. We did have to order yet another part so that we can finish the repair." Because Tri-State Ford ordered the wrong part for my Ford truck twice, and left me without transpportation to work, to doctors' appointments, to the grocery store, to anywhere beyond walking distance for 6 weeks. That's 6 weeks of Uber rides to work that I can not afford, and I expect that Ford will unfairly bill me for all of the labor required to fix their part ordering mistakes.

  Business Response

  Date: 08/09/2023

  Thank you for your response. We have
  investigated this incident and corresponded with the consumer.  This is
  not a typical repair. The vehicle was involved in an accident and we were
  attempting to repair the vehicle by replacing the
  parts with obvious damage to them. Sometimes on incidents such as this there
  may be additional parts and labor needed for additional repairs that we not
  visibly damaged. While attempting to complete the repair it was discovered
  additional parts and labor would be needed. We invited Mr. ********* to the
  dealership to go over his options.  At his time he came to the dealership
  and picked up a complementary loaner car to use while his car was in the shop.
  This repair would not be a warrantable item since it was from an accident nor
  does the manufacture supply loaner cars while vehicles are down. However we
  wanted to accommodate Mr. *********  for the poor level of communication he
  received since his car has been in the shop. While Mr. ********* was here at
  the dealership we invited him to come inspect his car with a senior technician
  to address any of his concerns. We recommended he get his insurance company
  involved since there was additional damage. Mr. ********* agreed and started a
  claim. We have prepared a quote and reached out to the insurance company and
  are in the process of getting the approval to move forward with his
  repair. Currently we are waiting for the insurance company to respond.  Also at Mr. *********** request we have made him an offer to
  purchase his car back or even trade it in for something else. We are committed
  to complete this repair in the quickest time frame available . Mr. *********
  has been  provide additional contact info key personnel at the dealership
  to ensure he has great communication from now on. 

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I guess you could call me a two time loser with this auto ownership/dealership. I have bought TWO cars from this owner win the last 3 MONTHS and have regretted the treatment from BOTH dealerships; *** of ******** and in THIS instance Tri-State Ford and ******** Hyundai.
  
  I bought a 2023 from Hyundai Tucson. I said I would not put anything down and they agreed. I still had little over $1800.00 left on the warrant of the trade and they then tried to steal MY $1800 and use it as a downpayment. However, I caught them when in the finance office! I told them that was my money and I wanted it returned to me. I was, told, by Finance, it would be about 3 days and they would cut the check at the dealership, NOPE!. No check and no returning my calls. Ten days no check and was told it would be this week, NOPE! Was then told to come in to talk with the General Manager.
  
  Met with the General Manager (could have fooled me) today and he talked all over me and indicated he could delay the return of MY money longer because he did not like the way I was looking at him!!!!!!!! I ask. if he was finished, he said yes, and I left!!! This is just ONE of the avenues I intend t take to receive MY money they tried to steal from me!!!!! RETURN MY MONEY!!

  Business Response

  Date: 05/26/2023

  Mr. ***** we are sorry for the experience and are committed to getting you resolution. These cancellations normally take 2-3 weeks and it does not sound that that was properly communicated to you. I have expedited your request and have the check ready for you. I will reach out and make arrangements to get it to you. Thank you. 

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new truck, Ford F150, January 2022, and was promised Product F150 floor mats. When i picked up the vehicle i was told they were on order. I have stopped by every couple months to check if they ae in and get excuses from the sales manager and service department. All i want are correct floor mats...but waiting a year is ridiculous, and being told just a few more weeks the last 6 times i have been in checking.
  i want an apology and the floor mats> Period. Its past a refund stage.

  Business Response

  Date: 01/05/2023

  Thank you for reaching out and I am sorry we were not able to get you resolution sooner. We were able to get the all weather mats in and get the to you. I hope this gives you closure on this matter and please feel free to reach out to me if we can do anything else. Thank you. 

   **** *******