Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I RECEIVED A CALL FROM CCI ABOUT MY ACCOUNT BEING TURNED OVER TO THEM FOR NON PAYMENT FROM PPL PHYSICIANS PREFERRED AND I INFORMED CCI THAT I WAS NOT PAYING THEM ANYTHING AS I HAVE NEVER RECEIVED A BILL FROM THEIR CLIENT. I FIND THIS A FORM OF HARASSMENT FROM CCI SINCE I NEVER GOT A BUT I GET A CALL FROM A COLLECTION AGENCYBusiness response
03/25/2022
Business Response /* (1000, 5, 2022/03/22) */ Contact Name and Title: Meredith ******* Contact Phone: XXXXXXXXXX Contact Email: *********@labppl.com Dear valued customer, Physicians Preferred Laboratory would like to apologize for the inconvenience. Our billing supervisor has contacted you directly to obtain the correct mailing address and your statement should be in the mail soon. CCI has also been notified to cancel this account. We are looking into ways to eliminate this issue from happening in the future. Thank you for bringing this to our attention and please feel free to reach out with any questions. Sincerely, Meredith ******* Customer Service Coordinator Consumer Response /* (2000, 7, 2022/03/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.