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Find a Location

CarTitles.com has 1 locations, listed below.

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    Business ProfileforCarTitles.com

    Legal Document Help

    At-a-glance

    Customer Reviews

    2.71/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    6160 Warren Pkwy Ste 100, Frisco, TX 75034-9415
    BBB File Opened:
    3/1/2017
    Years in Business:
    7
    Business Started:
    8/23/2016
    Business Started Locally:
    8/23/2016
    Business Incorporated:
    12/7/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Records Processing, LLC
    Business Management
    • Mr. David Pelligrinelli, Managing Principal
    • Ms. Jennifer Kelly, Office Manager
    Contact Information

    Principal

    • Ms. Jennifer Kelly, Office Manager

    Customer Contact

    • Mr. David Pelligrinelli, Managing Principal
    • Ms. Jennifer Kelly, Office Manager

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    Subject: Alert Regarding Fraudulent Use of New Mexico MVD Application by CarTitle.com Failure to Provide the Services to obtain a Copy of the Certificate Title of my Husband Car I am writing to bring to your attention a concerning matter regarding the fraudulent activities of a company named CarTitle.com. It has come to my attention that CarTitle.com is unlawfully using the application form provided by the ********** ********** of ***** Vehicles (MVD) as their own, and charging exorbitant fees for a service that can be obtained directly from your agency at a significantly lower cost.Recently, I engaged the services of CarTitle.com and paid them a fee of $189 under the impression that they would assist me in obtaining the necessary documentation for my vehicle. However, upon receiving their package, I discovered that it contained nothing more than the application form provided by the New Mexico **** which is freely available to the public.This discovery has left me feeling scammed and deeply concerned about the deceptive practices of CarTitle.com. Not only are they misrepresenting themselves by using state documents as their own, but they are also exploiting unsuspecting customers by charging unjustifiable fees for a service that should be accessible at a reasonable cost.I believe it is imperative that the New Mexico MVD is made aware of this fraudulent activity so that appropriate action can be taken to protect consumers and uphold the integrity of state documents and services. I have made a complaint with the **** New Mexico.I urge you to investigate this matter further and take any necessary steps to address the unlawful actions of CarTitle.com. Additionally, I would appreciate any guidance or assistance you can provide in resolving this issue and ensuring that others are not similarly deceived in the future.Thank you for your attention to this matter. I look forward to your prompt response and action on this urgent issue.Sincerely,Thais *********************
    Read More

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Earl D.

    5 stars

    10/05/2023

    Best customer service ever. I was stupid enough to get a car without a title and they were able to assist me in the process. Even though I didn't place an order through them they were willing to give me free advice. Highly recommend purchasing if you're not good with forms.

    Local BBB

    BBB serving North Central Texas

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