ComplaintsforHalftime Sports

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an issue with items received from Halftime Sports dba Twisted Gypsye Tumblers and Tees and sent a message via FB - conversation of issue - Jun 23, 2022, 10:35 AM - I asked: mailing out DTF's are ya'll not sending them out in the hard mailers so they do not bend, I usually get a hard mailer? ****** ********** owner responded: I apologize. They normally are shipped in a stay flat inside of the polymer mailer We were both appreciative that there was not damage by the Post office however I asked for a refund of the shipping cost as she clearly agreed that they didn't ship the item to their normal standards. However she would not refund any money and instead praise herself on customer service. Fast forward to July 21, 2022 when I received another order again package incorrectly and this time posted it on the members FB page that I paid to join. She replied to it on July 22, 2022 and before I could answer her on the page she removed the post and sent me a private message asking me to msge her directly with any concerns and not on the page. She is happy to make any corrections needed. She doesn’t like negative issues posted on the page. She promotes positivity. Her shipping although not lovely, is based off weight, that she offers discounts to help on other items. I responded that she might want to use another shipping company and that regardless the packaging was the issue once again and I shouldn't have to pay for the inability that her and her team have for the incorrect quality control issues. Especially when she stated she is happy to make any corrections needed. She then stated that maybe I shouldn't order place any future order and that her business doesn't make me happy and block my from the FB group where I am allowed to see discounts. I responded and stated that I paid to be in the group and as long as I have a need to order, I will continue.

  Business response

  07/26/2022

  As per our conversation listed, this customer has had an issue with everything regarding our business. ?It originally started when we wouldn’t release details about the machines that we print on. I do not mind helping other businesses out but as a general business practice, It wouldn’t be in our best interest to get out all of the information that we have worked so hard for our last 13 years. Once she realized we were getting uncomfortable with her questions she started having issues with every aspect of our business and posting them to our social media. We have asked her nicely on several occasions to please not use that platform for any concerns she may have with us rather message us directly and allow us the opportunity to resolve any issues. ?She is stating that her items were incorrectly  packed on two different occasions and “could” have been damaged in shipping. This customer has never received a damaged item from our business and I have stayed up to her multiple times if she ever received something damaged we would have been more than willing to replace the item if it was our fault. In return she is asking for her shipping to be refunded as well as all orders ever placed.  This isn’t normal business practice for us. As stated on our website, we are not responsible for any packages once I leave our location. But because we value each and everyone of our customers we always try to work with every customer if there was something incorrectly done on our end. My issue with this customer is, we will never be able to make her happy. I am not comfortable as a business refunding her for any shipping or any orders that she has already received. I have notified her that I am not comfortable taking any future orders from her and I can’t imagine if any or all of these are true concerns for her why she would want to continue ordering through our business. I have spent endless hours removing negative content from our social media platform And asked her kindly to please message us directly. I have removed her from all of our social media because she cannot comply with our guidelines. As a business I have the right to refuse business from any customer and I am kindly refusing her business. 
  Furthermore, The system is not allowing us to upload all of the correspondence between us and this customer that will validate everything that I’m saying. Please feel free to reach out to me for any further understanding. 
  

  Business response

  08/24/2022

  In response to Halftime Sports dba Twisted Gypsye I had no issue with their company prior to my items being shipped incorrectly. Twisted Gypsye has an additional FB page called Training by/with TMJ where ****** ********** shares techniques and practices regarding DTF(direct to film) t-shirt pressing, sublimation tumblers and business do’s and dont’s.  I was unaware that because I had asked the question on her page of what types of machines she uses she believes that I had an issue. The issue is and always has been about the quality control in the shipping of her products to me and her stating to me, in writing, that I should not have received the products without the hard poly mailer. 

   

  ****** stating that she asked me SEVERAL times not to use that platform is FALSE.  I posted 1(one) time to an open platform regarding the second shipping error that her company made and when she asked me to speak with her directly, I did and again NO RESOLUTION was made.  I have sent all the correspondence that she and I had in my original compliant where you clearly see she was not willing to give any type of accommodations. She states that they are not responsible for items once they leave their facility but because they value each and every customer they are willing to work with every customer if there was something incorrectly done on their end.  She admits in the correspondence that this is not standard shipping practice and that the items should not have been shipped out as I received them. Pictures of the way I received the items are documentation if needed and have been previously sent.   I don’t understand her statement or what she is implying when she says has spent endless hours removing negative content from their social media platform.  As previously stated, I had made the 1(one) post regarding shipping issues and sadly I know I’m not the only one that is unhappy with this company. Before she did block me on the Wholesale Facebook Group page she would express on her live broadcast that she would have to continually block people on her other Facebook Page (Training with TMJ) or Other social media platforms because she didn’t like what they were saying or were ungrateful for what she was giving away. ****** even went as far as getting on TikTok and made videos after she blocked me from her FB group page sharing that she doesn’t have to do business with customers if they are going to cost her money and mental health. She then went further and posted another TikTok video lip singing a song by DJ Suede titled “I Can’t Argue With You.” I'm more than happy to provide, just let me know how you would like them sent over.

   

  I reached out to BBB in hopes to resolve the issue and hold this company accountable for the way it treats its customers and represents vendors/designers to customers.  It had been several weeks and I hadn’t had any response so in turn I reached back out to Twisted Gypsye as I also hadn’t been given back access to the FB group page. Stated in the $99 membership fee, I am supposed to have access to this group so when I contacted them on August 5, 2022 I asked for a refund. Once again I was denied and told that my claim with the BBB was falsify and closed.  My claim against their establishment is not false and I have documentation to prove it as I have provided that in my original claim. I now have TikTok videos and further messages between Twisted Gypsye threatening me that they have notated what is happening with their attorney and that if I contact them further they will issue a cease and desist. I responded and said I hope they did notate this with their attorney as I would imagine their attorney would be recommending to settle this issue. ****** is stealing my money as she is choosing to break the contract and not refund my membership fee. There were no agreements in the contract to have to pay back any items purchased at the non membership cost if the membership fee would be refunded. Again, the contract agreement that I received is in the documentation sent in the original claim. 

   

  I find it interesting how they can’t upload and provide any correspondence, collaborating any of their statements. 

   

  Please reach out to me if you need any more details.

   

  Thank you,

  ****** ******

  ************

  *******************

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