Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a pre-owned Kia Sportage from All Star Honda in Abilene on 12/26/2024. The vehicle was advertised online as $28,469. Because it was priced in our budget, and would put the monthly payment at or near our desired monthly payment of $450 for no more than 72 months (with our trade in), we went to the dealership to test drive the vehicle. When we began negotiations, the salesman presented an initial pricing sheet, which listed the vehicle at $33,825. When I balked at the higher price and asked about the discrepancy, the financing rep explained that the online price would be our price ONLY if we qualified for every single rebate offered on the vehicle (including military, health care workers, etc), which she acknowledged was not stated in the advertising. Nonetheless, we attempted to negotiate a deal, and the financing rep convinced us that if they took $1000 more for our trade-in than they'd originally wanted to, then we would have to pay less in sales tax for the vehicle and it would basically be a wash for us financially. They also advertised that we would have no payments for 45 days. We didn't realize at the time that they were violating multiple TX Admin Codes for dealerships pertaining to advertising and untrue claims. Upon signing papers, we learned that we would have a payment due within 30 days of signing. Five weeks after purchasing the vehicle I stopped by to ask about my registration, and I was told "The title transfer paperwork has been filed and we are just waiting on the DMV." A week later, we called the DMV to confirm the transfer had been initiated and the DMV said it hadn't. They reached out to the dealership, who told them that they were still waiting for the title from the previous lien holder. I have already made my first car payment. Based on their false advertising, I strongly believe this company owes us $3000 that we overpaid in cost, tax, and ultimately in interest, and they didn't even have the title in hand.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding repeated unsatisfactory service at All Star Honda located at 1399 S Danville Dr, Abilene TX 79605, concerning my vehicle’s infotainment and camera system. Despite multiple visits to the dealership and payment for services rendered, my issue has not been resolved, and I have not been refunded for the services that were not completed as promised.
  Here is a summary of the situation:
  1. On April 29, 2024, we brought our Honda Odyssey in for the main display which houses the radio, rear back-up camera, cabin watch camera and various other features was turning off and on by itself. Dealership did find an update to push and accomplished the update.
  2. Despite the service performed, the issue persisted, and I returned to the dealership on Jul 31, 2024 for a safety recall (#23-046, to address the “MOST” coaxial cable connector issues that can cause the rear camera to malfunction where a replacement coaxial was replaced to due the tension, tightness and manufacturing defects.)
  3. The vehicle was brought back to the dealership again on Dec 9,2024 for problems stemming from the main infotainment display; the display was turning off and on randomly, the back-up camera presented “MOST” connection errors and would not show the backup camera video feed. Honda mis-diagnosed the problem to be a faulty amp and tuner set and these items were replaced for $1890.11 and the vehicle was returned to us on Dec 13, 2024.
  4. We brought our Odyssey back on Jan 2, 2025 due to the same issues as previously stated with the main display/camera. During the 13 days that the van was at the dealership very little information was provided to us on what was being done on our vehicle. After the dealership found no viable resolution to fix the issue for nearly two weeks, we told the dealership that we needed our car back on Jan 14, 2025, despite no repair being accomplished. The main display and camera are still inoperative.

  Business Response

  Date: 01/27/2025

  According to our records and documents Mr. Morgan uploaded, this is a 2 step fix that we had Honda engineers involved trying to get the issue fixed.  Mr. Morgan then asked for his vehicle to be put back together and he wanted to take it.  We cannot fix a vehicle once it leaves our shop unfortunately.  

  Customer Answer

  Date: 01/27/2025

   
  
  Complaint: 22842467
  
  
  
  I am rejecting this response because:

  The explanation that this was a two-step fix is a complete fabrication of mis-information.  If in fact this was true, the dealership had ample time to apply and complete the 2nd part of the repair (during the January visit of 9 business days/total of 13 calendar days). The duration of each visit is summarized below.  Due to All-Star Honda's lack of communication, I was continually calling the service department several times each week to receive updates on our van and every response was that they couldn't find the problem despite having multiple technicians and engineers troubleshooting it. There were several times I drove by the dealership and our van was parked behind the dealership with no technicians tending to it as if they had given up on it, but didn't want to tell inform me. Each time I called All-Star Honda the service advisor told me they did not have any solutions or know what was wrong and I had even asked again prior to telling the dealership we needed our car back. 

  I was never informed of any "2 step fix" and its evident also by the amount of time they had the vehicle where NO WORK was performed or CHARGED that they did not have a fix for it.  There is also no indication of a "2 step fix" on ANY paperwork. 

   

  The first visit -July 31 2023 - Apply recall remediation

  The second visit was Dec 9 - 16 2024 (6 Full business consecutive days). - Charged $1890.11

  The third was visit Jan 2 - 14 2025 (9 full consecutive business days/13 calendar days)  - No charge b/c they couldn't find the problem or come up with a solution. 
  
  
  V/r
  
  
  
  Wesley Morgan

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 60 days this dealership has contacted me approximately 15-20 times repeatedly asking me if I want to sell my vehicle. I have asked them repeatedly to remove me from their call list but they have not and continue to call almost daily now. It has now become a nuisance and almost borderline harassment.