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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On October 4th, 2022 I purchased a training program with a money-back guarantee. The program cost $6,997.00. I was assured that I had nothing to lose and that if I could not obtain results I would be given the money back. I asked for my money back on Monday, December 5th. Since that date, I have had correspondence with a representative who keeps telling me that I will be getting a call. Dec 5th "your representative will get back to you"Dec 8th "sorry not avoiding you, did you get denied a HELOC from one of our vendors?" Dec 8th I replied "yes" and sent proof of the letter as requested.Dec 14th "sorry for the delay refund request submitted"Dec 14th I replied "thank you for helping me"Dec 23rd I asked to see how long the process should be taking. Dec 26th "Merry Christmas, I will follow up and let you know by end of the day"Jan 3rd I requested a status update Jan 3rd "walking into the office I will personally check on this for you"Jan 5th I state that I feel like I'm being blown off and can someone please help me find a resolution. Jan 5th "didn't you get a phone call?"Jan 5th I replied "no, but I did miss a phone call that was marked as spam, I suppose that could have been your office?" No voicemail was left. Jan 5th "Someone will call you today" Jan5th 9pm : phone has been on all day and no missed calls.... filing a complaint in hopes of getting someone at the company to do the right thing.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.