Business ProfileforViajaralmundo

I gat a fly ticket with this Agency *************** with a Worker Called *******, to fly with Copa Airline and Avianca Airline, I could not fly because ****** started a **** requesting for all passengers stopping in ****** as Connecting fly and they start it on the 15 March and my fly was on the 21 March, same month , the country request 15 days to give **** for that transit thought ******, the Agency ***************, called Copa to see if they had another fly but everything was full I think for that year. **** said that all the passenger affected by that **** requested they will be reimbursed with the money , I make the application for the reimbursement, Copa email me that I need to do it thought the Company from where I gat the fly ticket and I sent that email to *************** all the emails that Copa sent me too I sent to them, After it they start saying that Copa is not answering and the last time I wrote to Copa they said that some info where not accurate in the refund request that I need it to resent it , *************** said that is not a refundable ticket and I said to them about the situation of the **** requesting and that s why Copa is asking for more info Copa Never said that they don't refund the fly, and I said to them if you show me an email from Copa telling that I don't get my refund you will be ok and I will see with Copa but you did your Job, they never sent me that information from Copa and now every time I call them they said I cant hear you and they hang up the Phone. I had 2 fly's one with Copa another one with *******, they help me to get my refund from Avianca but now I have this situation with them for this refund and they don't want to help me and i need to do it thought them because i get the ticked thought them too.Reference Number:1004879 write you to see if you can help with this matter. Thanks