Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, July 23 at 1:09 CDT, I left my car with the valet service at the ***********, ********************************************. The name of the valet company is PMC Parking. On Thursday, July 24 at 7:03 CDT, I picked up my car from the valet. I was charged for 3 nights instead of 1. The receipt shows three days, $180 total parking charges. I have tried to contact *** via phone, but could only leave a message. I tried contacting via text and email but have not gotten a response. I would like to be refunded $131.70 ($120 parking plus $11.70 tax)

  Business Response

  Date: 07/29/2025

  PMC apologizes for the disruption this has caused. The guest has been contacted, and the appropriate refund has been issued. Thank you for bringing this to our attention.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a PMC lot downtown *********. The scan and pay QR code worked, but kept telling me it was declining my payment method. I had more than enough to cover the parking cost so I began to walk away hoping that it was just a technical error due to lack of internet availability (this lot is surrounded by parking garages and a hotel). After maybe five minutes of walking, the site was still not accepting my payment method. It said "payment type declined", when I tried another method that I knew didn't have funds the error read "insufficient funds" so the portal chose to just not accept my PARKING FSA CARD. There was no pay by phone number available, nor was I able to locate a customer service number online. I walked back to my car to switch to a different lot, and I had a lock on my tire already. No attendant to speak with, no ticket warning, completely immobilized my vehicle within ten minutes of arriving. I called the payment number and asked if I could simply pay for the parking I was trying to since the webpage was not working. The lady said it didn't matter if I walked off the property one minute and received the lock, I had to now pay $95 to remove the lock from my vehicle and was told I could not escalate and could not get a person physically to come to the lot to discuss. My vehicle is now locked up and I am unable to move it all because the webpage chose not to accept my payment method that clearly had funds available.

  Business Response

  Date: 07/16/2025

  PMC apologizes for the disruption this has caused. A member of our team has contacted the ****** and resolved the issue. Thank you for bringing this to our attention. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am staying at the ***************************, where I parked my vehicle ******. It took almost 20 minutes to get the car on 7/9/25 and the little black kid is the reason why. Now, he got my car yesterday 7/8/25 at 5:25AM and he did not seem happy to see a black female and the car was there when I got downstairs. Today it was around 6:30AM when requested so when I got downstairs about 7 minutes later, there was no one outside waiting for cars and no cars, hmm. I went to lounge, got a banana and went *********** there were 2 people there and he pulled up in a truck. The other guy I asked how long and he said not long and that he just walked up and did not use the app. Ok, fine. Why is it then this kid went and got multiple vehicles and none were mine?When the other gentlemen walked in, I finally walked over and asked, showed him the clock at roughly 14:52 minutes and he said he would get it. Needless to say, I was late to my meeting and tomorrow I have another one tomorrow at 6AM. I am tired of this prejudice, so I suggest two things; you refund my money for last night $38 and you leave my keys at the front desk. I am not sure this kid should have a job but I don't want him near my car.

  Business Response

  Date: 07/11/2025

  PMC apologizes for the disruption this caused. The guest has been contacted and the parking charge refunded. Thank you for bringing this to our attention.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking at a ************ I was spending the night at. The parking was supposed to cover the 24 hour period. I came out to my car the next morning to find a ticket on the windshield. I took the ticket to the attendant at the front desk of the hotel and explained the situation. He tore up the ticket himself and said not to worry about it. I thought about it later in the day when I was home and contacted PMC via chat and left a message to confirm that everything was settled. The chat bot said I would receive a response in 48 hours. It has now been 5 business days without a response.

  Business Response

  Date: 06/24/2025

  PMC apologizes for the disruption this has caused. A refund for the overcharge is being processed. Thank you for bringing this to our attention. 

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,After contacting PMC and the employee that spoke to us (*****) saying this issue would be resolved - he told me to send an email to ************************************* and he would send an invoice and he never followed up and my claim with my bank was denied. This is unfair they overcharged my card and are not refunding me the amount I am owed since those services were never provided! They have not handled this well at all and this has been ongoing since 4/26/2025. With contact back and forth since 5/2/********* is the email sent to ***** ****** employed with *** in ****** ***** "I am following up after our phone call (5/15/25) to provide the details regarding the overcharge.I stayed at ************* by *************************** on 4/26/25 and checked out on 4/27/***** brother and myself chose to pay for the overnight parking provided by PMC. However, I was charged for about a weeks worth ($305.45) instead of just one night. My brother called on Friday 5/2/25 to let them know this was incorrect and we only stayed one night. His name is ***** ******* - phone number ************. They let him know it was a system issue and we should have only been charged one night and we were told it would take 3-5 business days and he will try and expedite it and remove the entire charge. However, I checked after the 5th business day which was 5/9/25 and still no refund. I am hoping to get this resolved and refunded the correct amount."Since this email - nothing has been done. I had to open a claim with my bank on 5/10/25 and was temporarily reimbursed the amount of $278.38. I then received a follow up on 5/27/25 regarding the denial of the claim and the amount was removed from my account again. The ********************** was only to be charged for one night and it was a weekend so they said it was going to be a bit more pricey. I agreed. Please help me get my money back from this company who has no remorse of their mistake!

  Business Response

  Date: 07/07/2025

  The refund has been processed. Please let me know if it has not been received. 

  Thank you. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8, 2025, my vehicle (an **** Q7 with a Thule cargo box, total height approx. 7 feet) sustained damage inside PMCs parking facility. The garage entrance clearly displayed a posted clearance of 8 feet 2 inches, indicating my vehicle could safely enter. However, further into the garage, my vehicle struck unmarked, low-hanging pipes that were well below the stated clearance height. These pipes caused significant damage to the Thule cargo box.PMC denied liability, citing a 6'10" clearance sign deeper in the garage. I strongly disagree with this position. At the time of entry, there was no visible 610 warning sign, and there was no impact with any clearance barindicating either that the clearance bar was not present, inaccurately marked, or that the pipes were actually hanging lower than the stated 6'10" height. My Thule cleared the entry point without issue, meaning the actual obstruction was further inside and unmarked.The damage occurred farther into the garage from exposed overhead pipes that were not labeled, flagged, or painted to indicate a reduced clearance. These conditions created a hidden hazard that did not align with the posted signage and posed an unreasonable risk to drivers relying on the stated clearance.I provided PMC with a detailed rebuttal, including facts, photographs, and a request for escalation to their corporate office. Despite this, they refused responsibility and have not addressed the clear safety issue.This complaint seeks a resolution in the form of reimbursement for the cost of repairs or replacement of the damaged Thule cargo box.I respectfully request BBB assistance in securing a fair and timely resolution from PMC.

  Business Response

  Date: 06/13/2025

  *** apologizes for the disruption this has caused, however, the secondary clearance sign indicated height restrictions of 6'10." 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23459944
  
  

  I am rejecting this response because IF the clearance within your garage truly changed to 610 as indicated by signage, then my vehicle should not have been able to pass under it without impact. I physically walked the garage and could not locate this supposed 2nd sign. However, there was no contact with any clearance bar, sign, or structure at that heightmy vehicle safely passed beneath without incident. This confirms that the actual clearance at that point exceeded 7 feet, meaning either the posted ********************************** the physical clearance at that location is not being properly enforced or indicated.
  The damage occurred farther inside the garage when the Thule cargo box struck unmarked, low-hanging pipes that were positioned lower than the posted clearance signage. These pipes were not marked, painted, or identified in any way to warn drivers of a reduced clearance, and there was no additional signage beyond the entry. 
  The fact that my vehicle cleared the supposed 610 signage without issue clearly demonstrates that the actual point of obstruction was lower than any posted limitmaking it a hidden and unreasonably dangerous hazard. This contradicts the claim that *** fulfilled its responsibility to warn drivers of vertical limitations within the garage.
  I continue to request escalation of this matter to corporate leadership for formal review and reiterate my request for the name and contact information of the person or department to whom my claim was submitted.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used *** valet services at the *********** ************************************. I checked in at approximately 12:30pm on May 21 and checked out at about 11:30am on May 23. This was a two-night stay, so I anticipated to pay the advertised rate of two overnights, or $90. When I was able to get my receipt on May 24, I saw that it charged me for three overnights, or $135. I have attempted to reach out to both ***, through contact information listed on their website, and even the hotel to see if they could assist, but I have not had any luck. Either I was charged an extra night, or the posted prices were very misleading. I used the service less than 48 hours (two nights), I see no reason why I should be charged for three overnights. I am attaching the *** receipt, the texts confirming when I checked in and out, and the hotel reservation, showing the two-night stay.

  Business Response

  Date: 06/13/2025

  PMC apologizes for the disruption this has caused, and the additional charge has been refunded. Thank you for bringing this to our attention. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago I stayed at The ************************* for business and I used their valet *********** now keep in mind the valet is 50 dollars a day and you have to pay the hotelI had them valet the car and I did not move the car until it was time for me to check out which was 3 days later. Well after I drove a few hours away I notice that my firearm in my car was missing. I called the hotel and they stated that it was not their responsibility and I should contact the valet company which is a third party company. After waiting over a week they finally contacted me but did not accept a claim on my missing firearm. They looked at the cameras and saw there were 3 valet members that handled my car. One member stated he saw the firearm but took the car anyway..the other 2 claim they did not see it. THE POINT I AM GETTING AT IS THE VALET PEOPLE STOLE MY FIREARM AND THEY ARE NOT TAKING RESPONSIBILITY FOR IT.they dont park the cars in front of the ************** them at some place far away where there are no cameras. And last when they brought my car at checkout it took them 30 minutes. Now what is the point of paying all that money to use valet if they are going to steal your items and not take ownership of the issue

  Business Response

  Date: 05/30/2025

  PMC apologizes for the disruption this has caused, however, following our internal review, we found no evidence to support that a *** took the claimed missing firearm. Thank you for again bringing this to our attention. 

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While going to diner at ********* restaurant.Parking was beside this restaurant.Moonshine.I tried to pay the billing but instead got billed 5 time totally of ******.I know i will have to pay but 5 times.I would like to get refund.

  Business Response

  Date: 05/19/2025

  PMC apologizes for the disruption this has caused. A member of our team has reached out to refund the overcharge. Thank you for bringing this to our attention. 

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking Management Company (PMC) - Paid for parking in a lot in *********, ** (near 12 South area), received notice on windshield that we did not pay for parking. Attempted to file a dispute through ***'s website, email their claims department, and call multiple times without any reply. Offered to provide receipts of our parking for the allotted time as proof of payment as well, but again no reply. Not only frustrating, but concerning as the business seems to be charging customers incorrectly then "ghosting" after these incorrect charge claims.

  Business Response

  Date: 04/30/2025

  *** apologizes for the disruption this has caused and thank you for bringing this to our attention. A member of our team will be reaching out to address your dispute. Thank you.