ComplaintsforMaynard

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 7/21 I was having vent cleanliness issues. A tech dispatched for duct cleaning info. Tech stated it was mold around my downstairs air vents (1 in particular). I also needed air duct sealing due to the age & poor insulation around duct system. This would also help on electric bill (it didnt) & temp regulation between floors. Said an air scrubber would purify the **** *** would not have to worry about recurrence as long as I lived here. No mention of attic insulation/ductwork issues. At the time, was not offered to keep any info that came with scrubber.Heat yearly membership inspection 12/21 & AC on 6/22 (which I question itself - done w/in 15 mins. Never went upstairs, etc.). All passed (all green). No duct, insulation, or condensation issues mentioned. I already have dehumidifier downstairs. And kept decent documentation.Now, 7/23 - Mold back hot & heavy. Growing faintly all over kitchen cabinets/corners. Air scrubber light off. Plumbing & HVAC dispatched. Was told it was mildew, not mold (both are defined as types of ********** defines mildew as a type of mold or fungus). Causes lasting moderate allergies when attempt to deep clean off kitchen surfaces. Scrubber cell needs replaced ~ every year. I would not have spent $1,200 if I knew it would be $360/year to maintain. Stated mildew from vents being closed too much so air travels up to 2nd floor (Kept in same position since 19). And attic/upstairs duct need replaced. Costs another $1,250. This issue was not addressed when I paid $3,000 the 1st go-around. Nor mentioned in inspections.The supervisor I spoke to said he could not speak for the techs/work/inspections provided - he was not with the company. And could not see old pictures due to new software. Hed throw in air cell if I did $1,250 duct work. This is the same business it was in 21, and should take accountability. I should not have to pay to fix an ongoing issue that I paid to be fixed 2 years ago. And informed at that time the issue was resolved.

  

  Business response

  08/17/2023

  WE have reached out to the customer and have scheduled an appointment to resolve this issue , 

  Customer response

  08/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Maynard falsely advertises that they diagnose and repair water softeners. When ***************************** arrived on site he told me they do not work on them at all and the web site is false. He still charged me $79 to quote removing the water softener. Maynard needs to remove this web site and refund me the $79.*******************************************************************************************************************

  

  Business response

  06/06/2023

  Good afternoon -

  We have reached out to **************** and agreed to refund the diagnosis fee. This is out of good customer service and we feel our service tech did tell the customer to contact the direct manufacture rep for the area to not void any warranties - this system was not hooked up or running and not operative for the service. Some water treatment systems, like the brands we sell can be serviced by any company but not some **************** like Rain soft . Please let me know if there is anything further you need to resolve this complaint- thanks 

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ******* was called to repair an AC leak in warehouse at 912 Twin **** Ct., *********. They went on July 7, 2021 and gave the bill of $383.00 to the tenant. The next day the tenant called and said the AC was still leaking. I called ******* back, and they said they would go back on the 9th to make sure it was fixed. After the serviceman went back on the 9th, he called and said he was not going to do anything unless I agreed to pay an additional amount a little over $600. I said I was not going to pay for a job that wasn't corrected in the first place and didn't intend to pay any more to do what they agreed to do in the first place. I called and had someone else go out and correct the problem for $325. I received a ******* invoice #XXXXX dated 8/17/21 for a bill of $531. Copy attached. In addition to the charge of $383 on 7/7/21, there is a labor charge of $148.50 on 7/9/21. There was NO labor or anything done on 7/9/21. I mailed a certified letter on 10/27/21 to ******* saying I would pay for the PVC pipe charge of $194.00 if they could show me the receipt for the material BECAUSE that is a lot for PVC pipe. The leak was not fixed, and I will not pay for a job that was not done. I did not receive a receipt for the materials used. I continued to receive invoices from *******. I received a certified letter on Jan. 28, 2022 from ******* stating that if I did not pay $531.00 by Feb. 10, the bill would be sent to a collection agency. I am sending a copy of the invoice and billing detail. I am also sending a copy of my certified letter to them. We have used ******* in the past for business and personal, and we have recommended them to others in the past. We were very disappointed with the response we have had with this issue. The company has changed, and the gentleman that was with them before is no longer there. Never a problem before!

  

  Business response

  02/28/2022

  Business Response /* (1000, 8, 2022/02/25) */ Thank you for reaching out ***** as we apologize you had to take the long route of going through the BBB to get this resolved. We have reviewed your account and the details do appear to match as you have reported. There was a disconnect between the billing department which was just reading paperwork and with this issue not getting escalated to the correct person internally. As your request in this matter, we are adjusting the billing to a $0 total as the repair you had agreed upon did not solve the problem you had called for. Thank you for your patience with ******* in this matter. We will have accounting send documentation for your files that there is no outstanding balance. Consumer Response /* (2000, 10, 2022/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am very glad to get this resolved only after having to get the BBB involved. I am grateful for the BBB's help in this matter.

• Initial Complaint

  08/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In August 2020..noticed water damage on dining room ceiling..contacted maynard to determine what could be causing leak..was advised had duct work that needed repair due to condensation and instead of tearing out ceiling..Could use a product called ******** that would solve our issue..Repair was done on Aug 14 2020 and paid $3819.00..still noticed this early summer again more water damage on ceiling and advised during my summer tune up late july and tech had no response..Called back a week after tune up and same tech came out and said above his pay grade and would advise owner to call us..No phone call..waited a few weeks called back..and still no phone call..Called again on 8/28/21..and said will have someone call us on monday..My ceiling is ruined and we took the word of their associate what would correct our issue and is worse than before..

  

  Business response

  09/03/2021

  Business Response /* (1000, 5, 2021/08/30) */ Hello! We appreciate you bringing your concerns to our attention. This has been escalated to a manager who has reached out via phone. Consumer Response /* (2000, 7, 2021/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Very pleased with Maynard keeping their commitment of their word to fix our issue. Came out and did thorough inspection and followed up with detail process of how will correct.

• Initial Complaint

  07/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Summer/Fall 2020 Maynard installed a sewer line. There continued to be a leak. They suggested it to be a foundation leak, then a roof/chimney leak. We had a drainage system installed and had the roof/chimney checked. There is still a leak. They came out again and insisted it is not a plumbing issue. We had the roof, chimney, and drainage system checked again. A leak detection company come out and determined that not all drains were connected to the new drain line. This report was emailed July 8 and still no call from any manager after several attempts to reach them. AND damages continue; new flooring, drywall, framing, mold gnats, odor etc. At this time my home is not livable AND we have no kitchen sink. We have asked to speak to the owners and have not received a call. I have text the customer care manager and a dispatcher who informed me they would get with the plumbing manager and I would get a callback. AND come to find out it all started with a simple clog. WOW. .

  

  Business response

  10/22/2021

  Business Response /* (1000, 5, 2021/07/26) */ Thanks for bringing this to our attention. Your concern has been escalated to a manager and you will be contacted shortly. Consumer Response /* (3000, 7, 2021/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have yet to be contacted. Business Response /* (4000, 11, 2021/10/21) */ The client and our company has reached a favorable resolution. The client has no other outstanding requests or concerns. This case should be closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩