ComplaintsforCornerstone Financial Credit Union
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Complaint Details
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Initial Complaint
05/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On May 24th I had $186.87 in my account. I was charged overdraft fees on four transactions that would not have been negative in my account except for their fees charged on positive balance transactions and then charged a fee for the one that would have made it negative. Five fees that only one is justly so. Four fees that need to be reimbursed back to my account. My account is $-184.54 and of that is $175 in fees alone. My account would only be $-9.54 negative on my real charges and only one fee of $35 should be charged not five.Business response
06/09/2021
Business Response /* (1000, 5, 2021/06/02) */ The overdrafts are due to holding procedures that are set in place. We refunded a fee for this previously and will do so once more. We are contacting the member to communicate this and to discuss our hold procedures with the member.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.